We're sorry, but this is a serial number for a product that has been replaced

Today i bought one iphone 5 but when i check the serial number in self support not exist my serial no is DNPJGFSDDTTR message showing is
We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
Finding your serial number is easy. See how.
pls help us... to resolve the issue.

You are not speaking to Apple. This is a user forum.
If it's possible, return the phone and get your money back.
You bought a gray market phone that was reported lost or stolen or was already replaced by Apple and was re-sold illegally.
It has no warranty.

Similar Messages

  • When entering my phone serial number it shows "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."

    Hi,
    I had purchased an iPhone 5 last month and got the OS updated to iOS 7, yesterday.
    The data cable was of very bad quality and when I took it to the retailer for replacement, they said that its not covered under the one year warranty.
    Secondly, I have also been experiencing network coverage issues with this phone. So, I decided to contact apple care through the web. When entering my serial number/IMEI it says, "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
    Does anybody have any idea what the reason behind this could be.
    - First time with iPhone and frustrated.
    Briju

    If you purchased the iPhone from Apple or an authorized Apple reseller,
    contact them for assistance. If you purchased elsewhere, go back
    to that retailer and get them to give you a new iPhone or your money
    back.
    If you have checked the serial number carefully and re-entered it
    and that gave you the same error message, contact Apple if purchased
    from Apple or authorized retailer; otherwise you have been scammed
    and need to pursue the matter with the business you obtained the
    iPhone from.

  • We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.

    i am going to buy iphone 5 32 gb from some before i bought i check the serial number of that iphone on apple web site to cross check but massage is appering that ......'
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us....
    can any one tell me what is that mean..... replace what ?

    In most cases, what you said is true...however, this is not always the case.  Take myself for example...
    1: I posted my phone online to sell
    2: Someone saw my serial number and called AppleCare to get a replacement phone
    3: An inferior AppleCare representative bypassed a component validation (check serial number to the device on hand) and approved the replacement under my AppleCare plan.
    4:  After noticing this (about 4 days after it happened) and  a trip to Apple and a call to AppleCare, all was resolved.  My phone is back to being covered under AppleCare+
    5:  I learned my lesson.
    So, as you can see, there is a chance that it can be something else.  Although, if the person selling the phone notices, it shouldn't take long to resolve it. Chances are that it is what you said.
    Hope this helps

  • We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. iPhone 4s.

    Hi everyone! I have iphone 4s, which was bought about 6 mounts later and has serial number C2*******TD6 and IMEI ****. When i try to check warranty on the page https://selfsolve.apple.com/wcResults.do i see
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
    And if i try to enter IMEI here i see
    Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
    Does it means, that I was bought a non exist iPhone? Or it was refurbished? I need an official answer to take them to seller because I was bought iPhone as a new.
    Thank you.
    <Edited By Host>

    Not from Apple reseller( Im apologize, that you right) Seconв question: how can i contact apple via email to get an official answer?

  • I am getting a message. What does it means "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "

    I have tried getting service support information from Apple Support Service. When entered my serial no. got this
    I am getting a message."We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "
    What does it means???

    ashishtgb wrote:
    I dont have any idea . I brought out it new from the market.!
    Well, when you purchase from a non-official source you run the risk of getting who knows what from wherever. It appears this phone was replaced under warranty at some point, but not returned to Apple for refurbishment. Thus, the SN is no longer valid for warranty & service. If you can return it and get your money back, I'd suggest you do so.

  • HT4061 What does it mean This is an imei number for a product  that has been replaced!

    What does it mean
    This is an imei number for a product
    that has been replaced?

    What carrier did you buy it from? Are they on this list? http://support.apple.com/kb/HT1937?viewlocale=en_US&locale=en_US
    If they are on that list and you have the original receipt from them showing the serial number, they may be able to correct the error in the Apple database.
    If they're not on that list, you were sold a black market phone.

  • Serial number for a product that has been replaced

    What happen with my phone, i check my serial number and i see "serial number for a product that has been replaced"
    can you help me & give me advice..

    yes my phone is still working for me.
    so, meaning to "serial number for a product that has been replaced with" I don't have a warranty from apple?

  • HT201407 This is an imei number for a product that has been replaced.

    when i restore my phone.. i am the original woner of the iphone. how come when i back from oversea, and update the firmware.. the iphone suddenly become not working.

    I never JB or hacked, just updated the firmware and download the latest itunes.
    having said that, i search my IMEI on some website which shows my iphone IMEI has been replaced..
    This is my main concern.

  • Can I get the serial number for a printer that has been stolen?

    I know that when I got the printer, I did an online registration.  Is any of that information available?
    I purchased it from Staples and I am looking for the receipt but no luck yet.

    If you registered the product you should be able to find the information through HP's registration information page here.  I just checked mine and it had devices going back about 10 years with the product types and serial numbers.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HT1349 How to find the serial number of my iPad that has been stolen?

    Hi all,
    My iPad's been stolen, and in part of the police report that I'm filing, the serial number of the iPad would be required.
    I do not have the packaging with me so I'm not sure how to retrieve this. Apparently I could use my Apple account, however, after logging in, I'm unable to find any such link that would help me retrieve this.
    Appreciate any ideas, guys.
    Thanks.

    Report to police along with serial number. Change all your passwords.
    These links may be helpful.
    How to Track and Report Stolen iPad
    http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
    Reporting a lost or stolen Apple product
    http://support.apple.com/kb/ht2526
    Report Stolen iPad Tips and iPad Theft Prevention
    http://www.stolen-property.com/report-stolen-ipad.php
    How to recover a lost or stolen iPad
    http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
    How to Find a Stolen iPad
    http://www.ehow.com/how_7586429_stolen-ipad.html
    Apple Product Lost or Stolen
    http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
    Oops! iForgot My New iPad On the Plane; Now What?
    http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
    If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
    How to Find Your iPad Serial Number
    http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
     Cheers, Tom

  • Hi, I buy iPhone 4s 16G white new today, but when I check serial number on apple support, that is invalid serial number, the serial number is not recognised.

    Hi, I buy iPhone 4s 16G white new today, but when I check serial number on apple support, that is invalid serial number, the serial number is not recognised. Then I check by using IMEI, "our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. What is replacement product really is? I am still confused. Is it recondition product?

    You purchased this iPhone today from where?

  • Hi  - I recently purchased a new iMac. I have a registered cs5 design premium package which is an upgrade - I have no disc for cs4 but have the qualifying serial number for it. I have installed cs5 via download onto my iMac but it is not accepting the ser

    Hi  - I recently purchased a new iMac. I have a registered cs5 design premium package which is an upgrade - I have no disc for cs4 but have the qualifying serial number for it. I have installed cs5 via download onto my iMac but it is not accepting the serial number. Can anybody help. Does anybody else think that Adobe will loose a lot of customers by not providing any chat or call support for cs5 users??

    You can support serial number and activation support.
    Mylenium

  • I want to use icloud but i have a lot of music on itunes that has been downloaded from elsewhere on the internet. Will i be able to access this on icloud if it has not be bought through itunes?

    I want to use icloud but i have a lot of music on itunes that has been downloaded from elsewhere on the internet. Will i be able to access this on icloud if it has not be bought through itunes?

    Not on iCloud itself - what you need is 'iTunes Match' which seeks to find versions in the Store of songs you already have, and failing that allows you to upload your own copies. This will cost you $24.99 per year; it does not count towards your 5GB free iCloud space. Limit 25,000 songs (purchased songs do not count towards this limit). You will need iTunes 10.5.1 or later on your Mac or PC and iOS 5.0.1 or later on your iPhone 3GS or later, iPod touch (3rd and 4th generation), or iPad.
    Please see this page: http://www.apple.com/itunes/itunes-match/
    Also note that some people have found that when using this facility with songs which contain strong language, iTunes Match is substituting a cleaned-up version.

  • I never receive my serial number for my product by email and I don't see in my product online.

    How to find my information. The Adobe service is really bad for that...
    I think to cancel everything !!!

    Hi Rahul,
    I’m ok now. I solve my problem on your chat Tuesday this week.
    Thanks for your help.
    Have a great day !
    <mailto:[email protected]> Carole Gillant 
    Assistante de Direction | Coordinatrice clinique
    Executive assistant | Clinic coordinator
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    Did you know about our school clinic? Find out more  <http://www.epoqosteopathie.com/infoClinique.php?> here! |  <https://app.cyberimpact.com/clients/4704/subscribe-forms/0236388F-90FC-4D89-B310-3499CC7C7 556> Click here to subscribe to our newsletter.
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    De : RahulTyagi4you 
    Envoyé : 30 avril 2015 06:48
    À : EPOQ BROSSARD
    Objet :  I never receive my serial number for my product by email and I don't see in my product online.
    I never receive my serial number for my product by email and I don't see in my product online.
    created by RahulTyagi4you <https://forums.adobe.com/people/RahulTyagi4you>  in Acrobat Reader - View the full discussion <https://forums.adobe.com/message/7497853#7497853>

  • I want to find out how to retrieve the serial number for my product. i can't find it in my email

    i want to find out how to retrieve the serial number for my product. i can't find it in my email

    Find your serial number quickly

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