Weak signal / Lost Cancel Divert and Unknown Caller

Phone : Nokia C3-01 I have been on Orange for many years and on Thursday night started losing signal. After process of elimantion narrowed it down to the sim.and next day went to EE shop and changed the sim to a new one. All was working fine however when somebody called me it would come up as Unknown Call. I also lost the option of Diverting my number from the menu (Settings --> Call --> Divert Calls) Anyway after many times calling the helpline we noticed that if I put that sim in a samrtphone (iphone 6) everything works fine however if I put it back into a non-smartphone once again receive Unknown Call and divert option is missing. Tried this on my Nokia 8800 Arte which is a non-smartphone and still same. This morning put my old sim back (which is dead) and the Cancel Divert option appears. So rang helpline to get my old sim activated and once it was activated all options there but once again weak signal. Anyway after an hour I recevied a text message saying my settings have been updated I need to reboot phone. I rebooted phone and guess what...full signal but just as the new sim lost Divert option and Unknown Caller comes up. So Orange/EE please can you help as it appears the settings you are sending is affecting NON-SMARTPHONES. How long can we put up without caller id???  

Hi 
Some users on Orange are experiencing issues with Caller Line ID. 
Whenever someone calls it just shows as Unknown.
The issue is currently under investigation and they are working on a fix.
It sounds like the SIM swap may have triggered the issue. 
Sorry for the inconvenience!
Thanks. 

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