Web form integration in CRM

Question

Hi All,
          Can i request for any infomraion on web form integration with CRM?
Kind Regards.

Answer 1

Hi thomas
CRM processes Web forms much the same as regular emails. Logically there are 3 parts for Webform to CRM integration:
a) External web application: This is the application hosting the web form page.
b) Webform to Email conversion: The external application needs to convert the web form data to an email and send to CRM.
c) Webform fact gathering service (CRM): The webform fact gathering service analyzes the email structure extracts relevant information and adds this to factbase. This information may be used during rule evaluation or for other purpose.
To facilitate processing of Web forms, the external application first converts Web-form data into standard email format (i.e., SMTP) with an XML attachment.  As a convention, you must name the Web form WEBFORM.XML.
Technologies such as Sun JavaMail or Microsoft ASP.NET can perform the conversion as long as the resulting email contains an attached XML document with the following mandatory tags:
1. name of the Web form
<WEBFORM_ID> </WEBFORM_ID>
2. ID of Web form email address as defined in the CRM system; determines the u201CFromu201D email address
<WEBFORM_ACCOUNT> </WEBFORM_ACCOUNT>
3. ID of the inbound CRM email address as defined in the CRM system (transaction CRM_ERMS_OUTG_EMAIL)
<ERMS_EMAILID> </ERMS_EMAILID>
u2022     : email address of the individual customer/user
<SENDER> </SENDER>
Let me know if you need further information
Regards
Rupesh Patil