Web UI Alerts in IC Agent Business Role

Hello
     We have some alerts sent to Web UI Users based up on some change in the order.
     We would also need to inform the simultaneously Interaction Centre Agents about this fact change in the order.
     How should I achieve this ?
     Please advise.
Cheers
RJ

You can try Intent Driven Interaction - Alerts in IC web if the alert is based on some condition or check Broadcast Messaging feature of SAP CRM to notify IC agents to sent static text messages by IC Manager.
If you want you can check my blog on Broadcast Messaging.
Regards,
Shobhit

Similar Messages

Getting error in IC agent business role while loading components.

The user has been allowed and access to all business role.user are using all business roles but when user click on the IC agent business role the following error arise.
Cannot display view CRMCMP_BPIDENT/BuPaMultipleLayoutVS of UI Component CRMCMP_BPIDENT
An exception has occurredException Class CX_CRM_GENIL_GENERAL_ERROR - Component set CRMIC_DEFAULT cannot be loaded with BP_APPL+EMPTY+IC_ACCT_ID since multiple object definitions exist for component SO2
Method: CL_CRM_GENIL_INTERNAL_MODEL=>LOAD_COMPONENT_SET
Source Text Row: 124
Initialization of view CRMCMP_BPIDENT/BuPaMultipleLayoutVS of UI Component CRMCMP_BPIDENT failed
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View BPConfirmedPartners.MainWindow in component CRMCMP_BPIDENT could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Cannot display view CRMCMP_BPIDENT/BuPaMainVS of UI Component CRMCMP_BPIDENT
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View BPConfirmedPartners.MainWindow in component CRMCMP_BPIDENT could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Initialization of view CRMCMP_BPIDENT/BuPaMainVS of UI Component CRMCMP_BPIDENT failed
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRMCMP_BPIDENT/BuPaMultipleLayoutVS in component CRMCMP_BPIDENT could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Cannot display view MainWindow of UI Component CRMCMP_BPIDENT
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRMCMP_BPIDENT/BuPaMultipleLayoutVS in component CRMCMP_BPIDENT could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Initialization of view MainWindow of UI Component CRMCMP_BPIDENT failed
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRMCMP_BPIDENT/BuPaMainVS in component CRMCMP_BPIDENT could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Cannot display view CRM_UI_FRAME/WorkAreaViewSet of UI Component CRM_UI_FRAME
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View BPIDENT.MainWindow in component CRM_UI_FRAME could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Initialization of view CRM_UI_FRAME/WorkAreaViewSet of UI Component CRM_UI_FRAME failed
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View BSPWD_BASICS/WorkAreaHostViewSet in component CRM_UI_FRAME could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Cannot display view CRM_UI_FRAME/MainWindow of UI Component CRM_UI_FRAME
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View BSPWD_BASICS/WorkAreaHostViewSet in component CRM_UI_FRAME could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Initialization of view CRM_UI_FRAME/MainWindow of UI Component CRM_UI_FRAME failed
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRM_UI_FRAME/WorkAreaViewSet in component CRM_UI_FRAME could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Cannot display view Root.htm of UI Component CRM_UI_FRAME
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRM_UI_FRAME/WorkAreaViewSet in component CRM_UI_FRAME could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
An error occurred during initialization of the application
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRM_UI_FRAME/MainWindow in component CRM_UI_FRAME could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
I could not able to diagnose the error from where it is coming and I goggled lot but did not find anything about the above cited issue .
if any of you can help me to solve this soon it will be highly appreciated .

Hi,
I am not sure if this appies here. You might check
SPRO->CRM->crm cross-application components->
Generic interaction Layer/Object Layer ->
component-specific settings->
define simple objects
For these objects 2 rules apply:
1. 'search object name' can only be used once.
2. 'search object name' should not have the same name as any 'object
name'.
Do you have any entries, which break these rules?
If it is related to component enhancement, note 1122248 might help.
Best Regards,
Sigrid

Adding logical link from a different Business Role

Hi Gurus
I want to add the second-level entry(complaints search page) of the Complaints & Returns work center of the standard Servicepro business role as a Navigation Bar link to an already customized IC Agent Business role. How would I achieve this in CRM 7.0?
Thanks in advance.

Hi Amar
Thank you very much for your valuable inputs. I had some doubts and am explaining the detailed process below so that I'm clear as to how I can fix this.
I selected the SRV-PRO NavBar Profile and double-clicked on Define Work Center. On the Define Work Center Overview Screen, I found the Work Center SRV-COMPL, which has the description as Complaints & Returns and LogLinkID as SRV-CPL-WC. Then, I selected SRV_COMPL and double-clicked on Define Logical Links and looked for description as Complaints: Search. I found the LogLinkID SRV-COM-SR link with the corresponding Target ID as TBT120MISC.
Now,I copied the customized IC Agent NavBar Profile which we currently have and created a new work center by copying SRV_COMPL. On Assign Groups, I kept the SRV-CMP-SR group ID and deleted all others. Then, I assigned the newly created WorkCenter to the new copied IC Agent NavBar Profile. I'm now able to view the new work center and it launches the workcenter page, but the link to open the complaint search is not available. Is there any step that I'm missing?
Thank you again for your help.

How to add Task in the WEBUI Business role

Hi,
We have Interaction record as one work center in the agent business role.
Now we are planning to add TASK for creating internal activities to employees.
In spro, I created transaction type ZTAS (copy of 1003) for task with leading transaction category BUS2000125-TASK.
For business role, what is the standard Work center ID/logical Link ID/target ID for task.
(Currently for INTERCATION RECORD we are using work center ID = IC_BT_INR , Logical link ID= IC_BT_INR and Taget ID=IC_INR )
Regards
BABU

Hi,
Thanks for your reply and now Iam able to create TASK in webui.
In the task, I am seeing a assignment block Org data and in which Sales and Service Org details are there.
Since the TASK is meant for assigning some work to other employees/self, why we need this ORG data.
How TASK works in WEBUI.
For ex,
a)I can create a TASK to X person with start and end dates.
b)Through Actions, I can send email about the task assigned to the employee
c)Once employee searches his TASK in his agent Inbox,he can able to get it.
d)Once he completes his Task, he will put the status as closed.
How this will be communicated back to me or what is the standard process in TASK.
pl suggest
Regards
Babu

Business role customizing not working in crm 2007 web client

Can someone tell me what services need to be activated via sicf for business role customizing to work in the Web Client under the Administration component in CRM 2007. I have everything else working in this are eg surveys, document template, fact sheet configuration, view configuration but the business role customizing when selected just opens a blank screen
Thanks in advance
Eddie

Hi Eddie,
The SAP CRM 2007 Master guide suggests enabling all the SICF services in the SAP namespace.
We had some script errors in CRM UI, but once all the SICF services were activated, they simply disappeared.
The IDES demo systems are also set up this way, so you can try doing it.
Regards,
Padma

Transaction launcher not working for custom business role in WEB UI

Hi Experts,
we have maintained a link for activity reports in web Ui which triggers a program Z_CRM_TIME_REPORT . we have maintained the logical links and assigned them to the custom business role. when we run the program in SE38 in GUI its working fine but we are facing the problem when we click the link in WEB UI we get a different screen related to BP and not the activity report.Kindly suggest what are the configuration need to be tested.
Thanking you,
Deepa

My guess would be that the parameter stated in the logical link (navigation bar customizing) that you use is incorrect. This should be the name of the transaction launcher definition you have maintained.
Otherwise, check the transaction launcher wizard to see that the report is maintained correctly.
Hope this helps.
Regards,
Pieter Rijlaarsdam

CRM2007 How to add a Web Dynpro ABAP application to a CRM business role

I am investigating CRM2007 UI framework and I cannot seem to find a way to add a custom made Web Dynpro ABAP Application (created in CRM 4.0) to a business role, or how to add a custom transaction created in classic ABAP (transaction created via se93, progam created via se38). Whatever I do, I only see BSP components. I am using transaction BSP_WD_CMPWB.
Next to this it seems you can add/integrate Visual Composer applications to (there is an entry in spro called "integration of the visual composer in BI"). However, I presume we first have to meet the requirements for the portal integration in SAP CRM 2007 as described in spro. If somebody knows how this works, that would be great!
kind regards
Angelique Heutinck

Hello Angelique,
It should be possible to call web dynpro applications from the L-shape menu of CRM UI (check transaction CRMC_UI_NBLINKS). As for the old GUI transactions, you can embedd them also via transaction launcher using CRMC_UI_NBLINKS (search for "transaction launcher" in this forum, there is plenty of information on it).
Best Regards,
Yevgen
Edited by: Yevgen Trukhin on Jun 19, 2008 11:53 AM

Web ui login error after business role selection

Dear All
I am keep facing the same problem while login to web ui from SAP CRM GUI thorugh transaction CRM_UI
it keep asking login after the selection of business role and then end up with the following error screen, kindly help to rectify the followimg error
Cannot display view BSPWD_BASICS/WorkAreaHostViewSet of UI Component CRM_UI_FRAME
An exception occurred during the internal HTTP communicationException Class CX_BSP_WD_HTTP_RESPONSE_ERROR
Text:
Additional Info: ICM_HTTP_CONNECTION_FAILED
Program: CL_BSP_WD_STREAM_LOADER=======CP
Include: CL_BSP_WD_STREAM_LOADER=======CM002
Thanks & Reagrs

Thank you so much
my problem is a bit resolved because of your kind help, web ui is working but still having the following errors on the top of the screen, when i log in through SALEPRO , knidly help
*An error occurred during initialization of the application*
*An exception occurred during the internal HTTP communication*
regards

Calling one business role from another business role on CRM web client

Hi,
I have a requirement where, one business role can be launched just by click a navigation link on another.,
For eg. in a UTIL_IC role frame work , I add a link by clicking on it, I go to UITIL_SALES role.
This is required so that person need to launch crm_ui_frame again if he wants to login for another business role assigned to him..
Please suggest the solution if possible for this one.
Regards,
Pratyasha Shishodia

Hi Kavita,
We are facing the same problem. Did you manage to solve this and if yes how?
Kind regards
Lars

Difference Between Partner function & Business Role

1) What's the difference between Partner function & Business Role?
2) What is BP role grouping??

Hi Jayant,
Partner functions
Partner functions are terms that describe the people and organizations with whom you do business, and who are therefore involved in transactions. For example, when you create an activity, based on Customizing settings, it automatically includes the partner functions Activity Partner, Contact Person, and Person Responsible. Partner functions are always assigned to partner function categories, which are hard-coded in the system.
The system includes commonly used partner functions, but you can also define your own.
Business role
The business role is a role describing the user interface of SAP CRM and displays the CRM functions in the form of BSP applications in the CRM Web Client. The business role is assigned to the end-user.
Business Role is a crucial aspect in configuring the Web UI as required by an individual or a group of Users.
For Ex: In general an individual who works within Sales as an agent would be able to login as a Sales Professional and a manager of the same team would login with the business role Sales Manager.
This is beneficial as the sales manager would be able to view the entire performance of the team, sales reports and will have access to all opportunities which he can assign to individual agents etc. whereas a Sales agent will be able to view only opportunities assigned to him, his individual sales targets etc.
All this can be achieved within SAP CRM 7.0 Web UI by configuring the Business Role.
Regards
Leon

Z Creation of Business Role

Hi,
I am new in CRM and i want to create a business role for a one is for custmoer and one for Call center Agent.
i know some tcode like CRM_UI_Profile and PFCG but dont know how to create it.
Can you explain me in Step by step manner or any privious Forums or link.
I have searched privious forums but i did'nt get expected.
jim

Hi Jim,
Yes you can create a Z Buisness Role in the crmc_ui_profile (img activity>>CRM>>Business Roles>>Define Business Role).
A business Role is made up of several things namely -
1.Role Config Key : You can create a new or use existing ones.
2.Navigation Br Profile
3. Layout Profile
4.Technical Profile
5.PFCG Role ID
Navigation Bar profile is specific to different business roles. It defines what all links you see on the left hand navigation pane on Web UI. E.g. a marketing professional would see different links than a sales pro or a call center agent.
Similarly you can define other profiles or the use the default profile.You can create a pfcg role id in t-code pfcg and assign it your business role.
Jim, what would be best is to copy a standard role, e.g IC_AGENT and then customize it according to your needs and change the config key, nav bar, layout, and technical profile as per your requirements.
Thanks and Regards
Varun Taneja

Error while creating Business Role

Dear Frnds,
I am working on webclient , am trying set a Business Role of my own .But it say "You Cannot Assign one PFCG role to different business roles" .As when i copy the standard business role to that role there is no PFCG role assigned. Here i tried copying IC web Manager and do .
Can anyone guide me to solve this.
Appreciate your Help and Thanks in Advance.
Cheers
Ram

Guys,
I got resolved , Follow the Note :-1077251.
Thnxs
Ram

Copied Business Role in Solution Manager ITSM

Hi All
This is eunhwa.
I have a question regarindg copied business role in Solution Manager ITSM.
To copy business role, I copied technical roles Navigation profile, configuration key and PFCT Role ID. And then I copied
a business Role. And assign copied technical roles to copied business role.
And I changed Direct link group UI. For example, in copied business role ZSOLMANPRO, There were many
direct links, I only left ‘incident’ and ‘problem.
However when I selected incident’ in direct link, there was no transaction ‘zmin’ assign. I couldn’t create a incident.
Why this error happened? Is there anything which I miss?
Thanks.
Best Regards,
Eunhwa Park

Hi,
Well, there are multiple things you can check.
1. If you are using IE
You have to add the page/pop-up to the compatibility mode of your Browser.
IE -> EXTRAS -> Settings for Compatibility Mode -> Add -> Refresh the CRM WEB UI
2. Check if you had assign SM-CREATE in the ZSOLMANPRO Navigation profile. (In Assigning the direct link groups to Nav. Bar profile.
3. Check whether you had authorizations for ZMIN in PFCG profile.
4. Additionally check
1905448 - How to restrict the suggested transaction codes when creating an ITSM
Incident using CRM Web UI - Solution Manager
5. In define transaction types corresponding transaction types are active. (In SPRO under solman ->Capabilities->ITSM-> Transactions)
6. Check the copy control whether they are fine. (In SPRO under solman ->Capabilities->ITSM-> Transactions)
7. Ensure that the transaction type's channel definition in customizing is set to 'CRM Web-Client UI'
If your issue is still not resolved yet, please paste the error/screen you are getting.
Regards
Rishav

Business Roles not getting refreshed in UI

Hi,
When I log in to the Web UI, I can see all my roles.
Now when I delete a Position/user assignment in the org model, I would assume
not to see that role when I log on to the BSP application.
I'm completely coming out of the application to reflect my changes.
My questions would be
1. How to delete a business role
I've tried removing the complete position itself but I can see the roles
I even tried clearing the browser cache but not luck, I'm using Firefox.
2.I wanted to try a different browser, can somebody tell me how to change the browser
3. For the other roles when I login I get an Interaction centre page with most of the screen blank.
I've checked all the links
I did try other solutions mentioned in other threads.
I'm new to this version as well.
I'm following c04 and CR580.
Please do tell me the missing config.
Another point is that I've SAP_ALL role
Points will be given
Thanks in advance
Regards
Deepak
Edited by: deepak nair on Oct 28, 2008 3:39 AM

Hi Deepak,
1. Did you copied SALESPRO business role to ZSALESPRO business role?? If yes, delete ZSALESPRO business role and
again copy SALESPRO business role to ZSALESPRO1 - reason may be by mistake you have copied IC_AGENT or IC_MANAGER to ZSALESPRO.
2. To make your life easy with PFCG roles -
2.1. I suggest you to copy standard Sales Professional role to "Z" role
(eg: SAP_CRM_UIU_SLS_PROFESSIONAL to Z_SAP_CRM_UIU_SLS_PROFESSIONAL) and generate the profile.
2.2. Add role SAP_CRM_UIU_FRAMEWORK (copy of it eg: ZSAP_CRM_UIU_FRAMEWORK)
2.3. Add these roles to your User along with SAP_ALL (or Z_SAP_ALL) and SAP_NEW
3. Add your User to Employee
4. Add your Employee to the Position in Org. Model
5. Select PFCG Role ID = Z_SAP_UIU_SLS_PROFESSIONAL in your business role (ZSALESPRO1)
6. Extend your Position with Business Role (PPOMA_CRM -> double click on your position -> select GOTO -> Detail Object -> Enhance Object Description) -> highlight business role -> click on create info-type -> select your business role (ZSALESPRO1) -> save
7. Clear the browser cache (delete temp. internet files) and delete cookies
8. Log on to WEB UI with your user and password...
I am sure that, if you follow this - you will active WEB UI without any problems. If still you have problems, let me know....
Cheers,
Peter J.

IC WebClient Shared Services Business Roles

Dear All
I have a question regarding the some of the IC Webclient Shared Services roles provided by SAP.
I know that as of CRM 7.0 EHP 1.0 SAP provides separate roles for Accounting Interaction Center, Employee Interaction center and ITDS- IT HelpDesk Role along with a Shared Services Agent Role.
I want to know that is it recommended to combine the Accounting Interaction Center, Employee Interaction Center and IT HelDesk role into one role or the opporsite way of using separte roles for separate functions.
Thanks
Tarang

Hello
Well...it depends.
If you want your agents to handle all types of calls and you don't have a big-big company with many employees and a big support desk, the best option (due to maintenance reasons) is keeping everything in a single business role with a multi account identification profile.
On the other hand, if you have agents with separate and independent account, IT and employee tasks and your business processes are different depending on who is on the phone, you need three different business roles.
So, to summarize, it depends on your project needs and your company size.
Regards
Joaquin

Web UI Alerts in IC Agent Business Role

Similar Messages

Maybe you are looking for