WebClient Error - Failed to log on to the comm. mgmt. software

Hi, following the CR410 i have created a webclient profile/ framework, and assigned the profile to an org unit.
now when try to open the webclient using crm_ic, i am getting the above error on the IDES system.
"Failed to log on to the communication management software system"
Details of the above error
Diagnosis
An error occurred while logging in to the communication management software system.
System Response
The multichannel services are not available. You will not be able to work with contacts such as phone calls, e-mails, or chat sessions.
Procedure
Contact your system administrator.
Procedure for System Administration
Review the ICI trace.
what could be error...
Thanks,

Have you configured CTI with IC WebClient? If yes under IC WebCLient profile look for CONTACTCENTER function profile and enter correct profile.
If you do not have CTI in place make sure that CONTACTCENTER entry is blank under IC WebClient profile.
Thanks,
Thirumala.

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