WebDB 2.2 & Developer 6i Installation issues
Fellow experts,
I need your help!
I have installed oracle 8i ( Windows NT) in default_home1
I have installed WEBDB 2.2 in default_home2
Both are working great.
After I installed Developer 6i on default_home2, when i try to connect webdb, i get the following error message. Invalid TNS service name. Please change the DAD .
I got the same errot when i installed developer 6i on the new default_home3 directory also.
Do developer6i and WEBDB 2.2 coexist?
please advise.
Thanks
null
Hi,
Yeah, I installed both the products i.e, database and developer in separate directories.
Hassan
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On Fri, Aug 1, 2008 at 12:57 PM, Alex Glosband
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Installation issue on opensuse 11
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Installation issue on opensuse 11
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[Re: NWDS installation issue.|Re: NWDS installation issue.]
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Damariscotta, ME518.859.1944 (cell)
From: RahulTyagi4you <[email protected]>
To: Peter Collopy <[email protected]>
Sent: Sunday, March 1, 2015 5:30 AM
Subject: Acrobat Installation Issues due to Computer Switch
Acrobat Installation Issues due to Computer Switch
created by RahulTyagi4you in Acrobat Installation & Update Issues - View the full discussionHi Peter Collopy, Is Acrobat properly installed on your system?Please confirm if you facing installation issues or licensing issues? Regards,Rahul Tyagi If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7240431#7240431 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7240431#7240431 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. -
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[2011-08-05:11:56:02] Application Installer begin with version 2.7.0.19530 on Windows XP x86
[2011-08-05:11:56:02] Commandline is: E:\ASMTv3India\ASMT2011_Beta-4Aug2011\ASMT2011_Beta.air
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[2011-08-05:11:56:03] Application signature verified
[2011-08-05:11:56:03] Unpackaging/validation complete
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[2011-08-05:11:56:18] Native installation package creation succeeded
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[2011-08-05:11:56:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2011-08-05:11:56:21] Rolling back install of C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp\setup.msi
[2011-08-05:11:56:21] Rollback complete
[2011-08-05:11:56:21] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2011-08-05:11:56:28] Application Installer end with exit code 7
Please do the needful.
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03-19-2013,17:33:38 : Product Type = SETUP_BEX64
03-19-2013,17:33:38 : Product Name = Symantec Backup Exec for Windows Servers
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03-19-2013,17:33:38 : Product Version = 12.5
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03-19-2013,17:33:38 : {BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
03-19-2013,17:33:38 : {BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
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03-19-2013,17:33:38 : COMMAND LINE: Checking for main feature selection
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03-19-2013,17:33:38 : After Check for INSTALL_TYPE.
03-19-2013,17:33:38 : After Check for INSTALL_MODE.
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03-19-2013,17:33:38 : Not in Maintenance mode
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03-19-2013,17:33:38 : COMMAND LINE: checking for SSO values
03-19-2013,17:33:38 : COMMAND LINE: checking for DlgChooseDBServer values
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03-19-2013,17:33:38 : COMMAND LINE: Checking for TSM values
03-19-2013,17:33:38 : COMMAND LINE: checking for CASO values
03-19-2013,17:33:38 : COMMAND LINE: Checking for clone values
03-19-2013,17:33:38 : COMMAND LINE: Checking progress settings
03-19-2013,17:33:38 : COMMAND LINE: Checking for NOINSTALL value
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03-19-2013,17:33:38 : /DEST: = C:\Program Files\Symantec1\Backup Exec\
03-19-2013,17:33:38 : /SNO: = 0930292112010690
03-19-2013,17:33:38 : /USER: = backup
03-19-2013,17:33:38 : /DOM: = ACCENTPRESS
03-19-2013,17:33:38 : /PASS: = ********
03-19-2013,17:33:38 : /TS:
03-19-2013,17:33:38 : /TD: = ALL
03-19-2013,17:33:38 : /DOCS:
03-19-2013,17:33:38 : /LOADER:
03-19-2013,17:33:38 : /AOFO:
03-19-2013,17:33:38 : /EXCH:
03-19-2013,17:33:38 : /SQL:
03-19-2013,17:33:38 : /NTA:
03-19-2013,17:33:38 : /RAULUS:
03-19-2013,17:33:38 : /DBSERVER:
03-19-2013,17:33:38 : /DBINSTPATH: = C:\Program Files\Microsoft SQL Server\BE\
03-19-2013,17:33:38 : /BACKUPDATA: = 0
03-19-2013,17:33:38 : /MAC:
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03-19-2013,17:33:44 : CDlgChooseInstall::ValidateData
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03-19-2013,17:34:20 : CDlgChooseTapeDrivers Pass Function.
03-19-2013,17:34:20 : After Check for INSTALL_MODE.
03-19-2013,17:34:20 : After Check for INSTALL_CHOICE.
03-19-2013,17:34:20 : After Check for INSTALL_TYPE.
03-19-2013,17:34:20 : CDlgSerialNumber Pass Function.
03-19-2013,17:34:20 : CDlgCAS Pass Function.
03-19-2013,17:34:20 : After Check for INSTALL_MODE.
03-19-2013,17:34:20 : CDlgClone Pass Function.
03-19-2013,17:34:20 : CDlgClone not passed.
03-19-2013,17:34:20 : CDlgRemoteChooseCustom Pass Function.
03-19-2013,17:34:20 : After Check for INSTALL_CHOICE.
03-19-2013,17:34:20 : Install Summary XML File:
03-19-2013,17:34:20 : C:\Users\ADMINI~1\AppData\Local\Temp\1\BE61998B-E5BD-4E41-B2D7-96551E6FECE0\InstallReview.xml
03-19-2013,17:34:20 : Install Summary XSL File:
03-19-2013,17:34:20 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Bin\InstallSummary.xsl
03-19-2013,17:34:20 : Install Summary HTML File:
03-19-2013,17:34:20 : C:\Users\ADMINI~1\AppData\Local\Temp\1\BE61998B-E5BD-4E41-B2D7-96551E6FECE0\InstallReview.htm
03-19-2013,17:34:20 : Not Quickstart Edition
03-19-2013,17:34:20 : Entering GetSQLAndCASOInformation
03-19-2013,17:34:20 : Leaving GetSQLAndCASOInformation
03-19-2013,17:34:20 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:34:20 : m_bUseNativeClient = 1
03-19-2013,17:34:20 : *************** About Backing Up Exchange 2007 Servers *************** To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this
computer. The Management Tools can be installed during a custom install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft
Exchange Server MAPI Client and Collaboration Data Objects package version 06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,17:34:21 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:34:27 : Executing InstallLiveUpdate.
03-19-2013,17:34:40 : Installing .Net Framework 2.0 SP1.
03-19-2013,17:34:40 : Checking for .Net Framework 2.0 SP1.
03-19-2013,17:34:40 : Vista or Longhorn server. Not installing .NET Frameworks.
03-19-2013,17:34:40 : .NET Framework was detected. Skipping install.
03-19-2013,17:34:41 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,17:34:41 : m_bUseNativeClient = 1
03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes;DATABASE=master
03-19-2013,17:34:41 : SQL Server version 9
03-19-2013,17:34:41 : SQL version returned: 9
03-19-2013,17:34:41 : Executing SQL_GetServicePack.
03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:34:41 : Connected to SQL Server.
03-19-2013,17:34:41 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:34:41 : Executing SQL_GetSQLServerEdition.
03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:34:41 : Connected to SQL Server.
03-19-2013,17:34:41 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Express Edition
03-19-2013,17:34:41 : "D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\SQLExpress\SQLEXPR.exe" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC SQLACCOUNT="NT AUTHORITY\SYSTEM" SQLPASSWORD=""
UPGRADE=SQL_Engine,SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0
03-19-2013,17:34:45 : V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error 1601. ***To search for information about this error, click
here
03-19-2013,17:34:45 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details.
03-19-2013,17:34:45 : Failed to install third party products.
03-19-2013,17:37:25 : Validating install complete
03-19-2013,17:37:25 : Success unloading BEINSTDLGS.DLL.
03-19-2013,17:37:25 : CLEANUP: Install has removed the following files from: C:\Users\ADMINI~1\AppData\Local\Temp\1\{BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
03-19-2013,17:37:25 : Removed files:
03-19-2013,17:37:25 : ERROR: Installation failed with error 1603.
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,17:41:16 : Windows Operating System Version: 6.1
03-19-2013,17:41:16 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,17:41:18 : Executing managed _Setup:
03-19-2013,17:41:18 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,17:41:18 : Loading XML from:
03-19-2013,17:41:18 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,17:41:18 : RawsDlgSequence::CheckInstMode
03-19-2013,17:41:18 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,17:41:19 : Launching UI Install
03-19-2013,17:41:19 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:41:19 : m_bUseNativeClient = 1
03-19-2013,17:41:19 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:41:20 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,17:41:20 : CopySupportFiles
03-19-2013,17:41:20 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,17:41:20 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:41:20 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,17:41:20 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,17:41:28 : Typical install value is set to : True
03-19-2013,17:41:29 : m_bUseNativeClient = 1
03-19-2013,17:41:29 : Executing SQL_GetServicePack.
03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:41:29 : Connected to SQL Server.
03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:41:29 : Executing SQL_GetSQLServerEdition.
03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:41:29 : Connected to SQL Server.
03-19-2013,17:41:29 : Executing SQL_GetServicePack.
03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:41:29 : Connected to SQL Server.
03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:41:29 : m_bUseNativeClient = 1
03-19-2013,17:41:51 : m_bUseNativeClient = 1
03-19-2013,17:41:51 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:43:04 : Currently executing as ACCENTPRESS\administrator
03-19-2013,17:43:04 : Install is not executing as the service account.
03-19-2013,17:43:04 : Successfully Logged on as service account.
03-19-2013,17:43:04 : Successfully impersonated service account.
03-19-2013,17:43:04 : EUserName value successfully written to the registry.
03-19-2013,17:43:04 : EPassword value successfully written to the registry.
03-19-2013,17:43:04 : EDomain value successfully written to the registry.
03-19-2013,17:43:09 : There were no remote computers selected for install
03-19-2013,17:43:09 : m_bUseNativeClient = 1
03-19-2013,17:43:09 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,17:43:10 : Terminal Services enabled.
03-19-2013,17:43:10 : Terminal Services server has been set to Install mode.
03-19-2013,17:43:11 : Checking for .Net Framework 3.5 SP1.
03-19-2013,17:43:11 : Executing InstallLiveUpdate.
03-19-2013,17:44:35 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,17:44:35 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,17:44:35 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,17:44:35 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,17:44:35 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,17:44:35 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,17:44:35 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,17:44:35 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,17:44:35 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,17:44:36 : Starting Install
03-19-2013,17:44:36 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,17:44:36 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,17:44:36 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,17:44:36 : Discovered Total Actions: 115
03-19-2013,17:44:36 : The return code from the MSI is: 1601
03-19-2013,17:44:36 : Cleaning up the symc status key
03-19-2013,17:44:36 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,17:44:36 : Clean up Symantec installer keys.
03-19-2013,17:44:37 : Terminal Services enabled.
03-19-2013,17:44:37 : Terminal Services server has been set to Execute mode.
03-19-2013,17:44:57 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,17:44:57 : BeSeqDlgs::DlgInstallComplete
03-19-2013,17:44:57 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:44:57 : Skipping push of remote servers and agents due to failed local install.
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,17:45:25 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:45:28 : Gathering Telemetry items
03-19-2013,17:45:28 : Failed to start the management service
03-19-2013,17:45:28 : Service BackupExecManagementService was not found on computer '.'.
03-19-2013,17:45:28 : Sending Telemetry to Symantec
03-19-2013,17:45:28 : Transmit Telemetry initialized.
03-19-2013,17:45:28 : TelemetryRegistryHelpers initialized.
03-19-2013,17:45:29 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
03-19-2013,17:56:31 : Windows Operating System Version: 6.1
03-19-2013,17:56:31 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,17:56:33 : Executing managed _Setup:
03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,17:56:33 : Loading XML from:
03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,17:56:33 : RawsDlgSequence::CheckInstMode
03-19-2013,17:56:33 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,17:56:34 : Launching UI Install
03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:56:35 : m_bUseNativeClient = 1
03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:56:35 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,17:56:35 : CopySupportFiles
03-19-2013,17:56:35 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,17:56:35 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:56:35 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,17:56:35 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,17:56:49 : Typical install value is set to : True
03-19-2013,17:56:50 : Executing SQL_GetServicePack.
03-19-2013,17:56:50 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:56:51 : Connected to SQL Server.
03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:56:51 : Executing SQL_GetSQLServerEdition.
03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:56:51 : Connected to SQL Server.
03-19-2013,17:56:51 : Executing SQL_GetServicePack.
03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:56:51 : Connected to SQL Server.
03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:57:37 : m_bUseNativeClient = 1
03-19-2013,17:57:37 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:58:41 : Currently executing as ACCENTPRESS\administrator
03-19-2013,17:58:41 : Install is not executing as the service account.
03-19-2013,17:58:41 : Successfully Logged on as service account.
03-19-2013,17:58:41 : Successfully impersonated service account.
03-19-2013,17:58:41 : EUserName value successfully written to the registry.
03-19-2013,17:58:41 : EPassword value successfully written to the registry.
03-19-2013,17:58:41 : EDomain value successfully written to the registry.
03-19-2013,17:58:51 : There were no remote computers selected for install
03-19-2013,17:58:51 : m_bUseNativeClient = 1
03-19-2013,17:58:51 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,17:58:52 : Terminal Services enabled.
03-19-2013,17:58:52 : Terminal Services server has been set to Install mode.
03-19-2013,17:58:52 : Checking for .Net Framework 3.5 SP1.
03-19-2013,17:58:54 : Executing InstallLiveUpdate.
03-19-2013,17:59:06 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,17:59:06 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,17:59:07 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,17:59:07 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,17:59:07 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,17:59:07 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,17:59:07 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,17:59:07 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,17:59:07 : Starting Install
03-19-2013,17:59:07 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,17:59:07 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,17:59:08 : Discovered Total Actions: 115
03-19-2013,17:59:08 : The return code from the MSI is: 1601
03-19-2013,17:59:08 : Cleaning up the symc status key
03-19-2013,17:59:08 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,17:59:08 : Clean up Symantec installer keys.
03-19-2013,17:59:10 : Terminal Services enabled.
03-19-2013,17:59:10 : Terminal Services server has been set to Execute mode.
03-19-2013,18:00:01 : The return code is: 0
03-19-2013,18:00:01 : SUCCESS: Installation has completed successfully.
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,18:02:24 : Windows Operating System Version: 6.1
03-19-2013,18:02:24 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:02:26 : Executing managed _Setup:
03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:02:26 : Loading XML from:
03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:02:26 : RawsDlgSequence::CheckInstMode
03-19-2013,18:02:26 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:02:26 : Launching UI Install
03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:02:26 : m_bUseNativeClient = 1
03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:02:26 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,18:02:26 : CopySupportFiles
03-19-2013,18:02:26 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,18:02:27 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:02:27 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,18:02:27 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,18:03:11 : The return code is: 0
03-19-2013,18:03:11 : SUCCESS: Installation has completed successfully.
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,18:03:21 : Windows Operating System Version: 6.1
03-19-2013,18:03:21 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:03:22 : Windows Operating System Version: 6.1
03-19-2013,18:03:22 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:03:23 : Executing managed _Setup:
03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:03:23 : Loading XML from:
03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:03:23 : RawsDlgSequence::CheckInstMode
03-19-2013,18:03:23 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:03:24 : Launching UI Install
03-19-2013,18:03:24 : Executing managed _Setup:
03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:03:24 : m_bUseNativeClient = 1
03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:03:24 : Loading XML from:
03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:03:24 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,18:03:24 : RawsDlgSequence::CheckInstMode
03-19-2013,18:03:24 : CopySupportFiles
03-19-2013,18:03:24 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:03:24 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,18:03:24 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:03:24 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,18:03:24 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,18:03:58 : Typical install value is set to : True
03-19-2013,18:03:58 : m_bUseNativeClient = 1
03-19-2013,18:03:58 : Executing SQL_GetServicePack.
03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:03:58 : Connected to SQL Server.
03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:03:58 : Executing SQL_GetSQLServerEdition.
03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:03:58 : Connected to SQL Server.
03-19-2013,18:03:58 : Executing SQL_GetServicePack.
03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:03:58 : Connected to SQL Server.
03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:03:58 : m_bUseNativeClient = 1
03-19-2013,18:04:20 : m_bUseNativeClient = 1
03-19-2013,18:04:20 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:05:35 : Currently executing as ACCENTPRESS\administrator
03-19-2013,18:05:35 : Install is not executing as the service account.
03-19-2013,18:05:35 : Successfully Logged on as service account.
03-19-2013,18:05:35 : Successfully impersonated service account.
03-19-2013,18:05:35 : EUserName value successfully written to the registry.
03-19-2013,18:05:35 : EPassword value successfully written to the registry.
03-19-2013,18:05:35 : EDomain value successfully written to the registry.
03-19-2013,18:05:36 : There were no remote computers selected for install
03-19-2013,18:05:36 : m_bUseNativeClient = 1
03-19-2013,18:05:36 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,18:05:37 : Terminal Services enabled.
03-19-2013,18:05:37 : Terminal Services server has been set to Install mode.
03-19-2013,18:05:37 : Checking for .Net Framework 3.5 SP1.
03-19-2013,18:05:38 : Executing InstallLiveUpdate.
03-19-2013,18:05:50 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,18:05:50 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,18:05:50 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,18:05:50 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,18:05:50 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,18:05:50 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,18:05:50 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,18:05:50 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,18:05:50 : Starting Install
03-19-2013,18:05:50 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,18:05:50 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,18:05:50 : Discovered Total Actions: 115
03-19-2013,18:05:50 : The return code from the MSI is: 1601
03-19-2013,18:05:51 : Cleaning up the symc status key
03-19-2013,18:05:51 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,18:05:51 : Clean up Symantec installer keys.
03-19-2013,18:05:51 : Terminal Services enabled.
03-19-2013,18:05:51 : Terminal Services server has been set to Execute mode.
03-19-2013,18:06:32 : The return code is: 0
03-19-2013,18:06:32 : SUCCESS: Installation has completed successfully.
03-19-2013,18:07:36 : Setup is already running. Unable to initialize another instance of setup.
03-19-2013,18:07:39 : Error initializing shared data
03-19-2013,18:07:39 : ERROR: Installation failed with error 1603. GetLastError = :0
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,18:13:44 : Windows Operating System Version: 6.1
03-19-2013,18:13:44 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:13:44 : Windows Operating System Version: 6.1
03-19-2013,18:13:44 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:13:46 : Executing managed _Setup:
03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:13:46 : Executing managed _Setup:
03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:13:46 : Loading XML from:
03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:13:46 : Loading XML from:
03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:13:47 : Launching UI Install
03-19-2013,18:13:47 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:13:48 : m_bUseNativeClient = 1
03-19-2013,18:13:48 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:13:48 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,18:13:48 : CopySupportFiles
03-19-2013,18:13:48 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,18:13:48 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:13:48 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,18:13:48 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,18:13:54 : Typical install value is set to : True
03-19-2013,18:13:55 : m_bUseNativeClient = 1
03-19-2013,18:13:55 : Executing SQL_GetServicePack.
03-19-2013,18:13:55 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:13:56 : Connected to SQL Server.
03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:13:56 : Executing SQL_GetSQLServerEdition.
03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:13:56 : Connected to SQL Server.
03-19-2013,18:13:56 : Executing SQL_GetServicePack.
03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:13:56 : Connected to SQL Server.
03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:13:56 : m_bUseNativeClient = 1
03-19-2013,18:14:41 : m_bUseNativeClient = 1
03-19-2013,18:14:41 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:16:09 : Service account specified is not valid
03-19-2013,18:16:09 : Unable to authenticate with the user and password information given for ACCENTPRESS\backup.
03-19-2013,18:16:10 : Error validating service account credentials.
03-19-2013,18:16:20 : Currently executing as ACCENTPRESS\administrator
03-19-2013,18:16:20 : Install is not executing as the service account.
03-19-2013,18:16:20 : Successfully Logged on as service account.
03-19-2013,18:16:20 : Successfully impersonated service account.
03-19-2013,18:16:20 : EUserName value successfully written to the registry.
03-19-2013,18:16:20 : EPassword value successfully written to the registry.
03-19-2013,18:16:20 : EDomain value successfully written to the registry.
03-19-2013,18:16:22 : There were no remote computers selected for install
03-19-2013,18:16:22 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,18:16:23 : Terminal Services enabled.
03-19-2013,18:16:23 : Terminal Services server has been set to Install mode.
03-19-2013,18:16:23 : Checking for .Net Framework 3.5 SP1.
03-19-2013,18:16:25 : Executing InstallLiveUpdate.
03-19-2013,18:16:37 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,18:16:37 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,18:16:38 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,18:16:38 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,18:16:38 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,18:16:38 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,18:16:38 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,18:16:38 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,18:16:38 : Starting Install
03-19-2013,18:16:38 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,18:16:38 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,18:16:39 : Discovered Total Actions: 115
03-19-2013,18:16:39 : The return code from the MSI is: 1601
03-19-2013,18:16:39 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,18:16:39 : Clean up Symantec installer keys.
03-19-2013,18:16:39 : Cleaning up the symc status key
03-19-2013,18:16:41 : Terminal Services enabled.
03-19-2013,18:16:41 : Terminal Services server has been set to Execute mode.
03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,18:17:08 : BeSeqDlgs::DlgInstallComplete
03-19-2013,18:17:08 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,18:17:09 : Gathering Telemetry items
03-19-2013,18:17:09 : Failed to start the management service
03-19-2013,18:17:09 : Service BackupExecManagementService was not found on computer '.'.
03-19-2013,18:17:09 : Sending Telemetry to Symantec
03-19-2013,18:17:09 : Transmit Telemetry initialized.
03-19-2013,18:17:09 : TelemetryRegistryHelpers initialized.
03-19-2013,18:17:21 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
03-19-2013,18:17:33 : TransmitTelemetry.TransmitMessage URL=http://statsbe.norton.com/n/p, Caught WebException The remote name could not be resolved: 'statsbe.norton.com'
03-19-2013,18:17:33 : Telemetry transmission failed. Data was not sent.
03-19-2013,18:17:33 : The return code is: 1601
03-19-2013,18:17:33 : ERROR: Installation failed with error 1601. GetLastError = :0
03-19-2013,18:17:48 : Setup is already running. Unable to initialize another instance of setup.
03-19-2013,18:17:51 : Error initializing shared data
03-19-2013,18:53:53 : m_bUseNativeClient = 1
03-19-2013,18:53:53 : Executing SQL_GetServicePack.
03-19-2013,18:53:53 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:53:54 : Connected to SQL Server.
03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:53:54 : Executing SQL_GetSQLServerEdition.
03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:53:54 : Connected to SQL Server.
03-19-2013,18:53:54 : Executing SQL_GetServicePack.
03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:53:54 : Connected to SQL Server.
03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:53:54 : m_bUseNativeClient = 1
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,18:58:06 : Windows Operating System Version: 6.1
03-19-2013,18:58:06 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:58:08 : Executing managed _Setup:
03-19-2013,18:58:08 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:58:09 : Loading XML from:
03-19-2013,18:58:09 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:58:09 : RawsDlgSequence::CheckInstMode
03-19-2013,18:58:09 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:58:09 : Launching UI Install
03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:58:10 : m_bUseNativeClient = 1
03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:58:10 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,18:58:10 : CopySupportFiles
03-19-2013,18:58:10 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,18:58:11 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:58:11 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,18:58:11 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,18:58:15 : Typical install value is set to : True
03-19-2013,18:58:16 : m_bUseNativeClient = 1
03-19-2013,18:58:16 : Executing SQL_GetServicePack.
03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:58:16 : Connected to SQL Server.
03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:58:16 : Executing SQL_GetSQLServerEdition.
03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:58:16 : Connected to SQL Server.
03-19-2013,18:58:16 : Executing SQL_GetServicePack.
03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:58:16 : Connected to SQL Server.
03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:58:16 : m_bUseNativeClient = 1
03-19-2013,18:58:49 : m_bUseNativeClient = 1
03-19-2013,18:58:49 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:59:43 : Currently executing as ACCENTPRESS\administrator
03-19-2013,18:59:43 : Install is not executing as the service account.
03-19-2013,18:59:43 : Successfully Logged on as service account.
03-19-2013,18:59:44 : Successfully impersonated service account.
03-19-2013,18:59:44 : EUserName value successfully written to the registry.
03-19-2013,18:59:44 : EPassword value successfully written to the registry.
03-19-2013,18:59:44 : EDomain value successfully written to the registry.
03-19-2013,18:59:46 : There were no remote computers selected for install
03-19-2013,18:59:46 : m_bUseNativeClient = 1
03-19-2013,18:59:46 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,18:59:47 : Terminal Services enabled.
03-19-2013,18:59:47 : Terminal Services server has been set to Install mode.
03-19-2013,18:59:47 : Checking for .Net Framework 3.5 SP1.
03-19-2013,18:59:49 : Executing InstallLiveUpdate.
03-19-2013,19:00:01 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,19:00:01 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,19:00:01 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,19:00:01 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,19:00:01 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,19:00:01 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,19:00:01 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,19:00:02 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,19:00:02 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,19:00:02 : Starting Install
03-19-2013,19:00:02 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,19:00:02 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,19:00:02 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,19:00:03 : Discovered Total Actions: 115
03-19-2013,19:00:03 : The return code from the MSI is: 1601
03-19-2013,19:00:03 : Cleaning up the symc status key
03-19-2013,19:00:03 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,19:00:03 : Clean up Symantec installer keys.
03-19-2013,19:00:05 : Terminal Services enabled.
03-19-2013,19:00:05 : Terminal Services server has been set to Execute mode.
03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,19:00:07 : BeSeqDlgs::DlgInstallComplete
03-19-2013,19:00:07 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,19:00:10 : Gathering Telemetry items
03-19-2013,19:00:10 : Failed to start the management service
03-19-2013,19:00:10 : Service BackupExecManagementService was not found on computer '.'.
03-19-2013,19:00:10 : Sending Telemetry to Symantec
03-19-2013,19:00:10 : Transmit Telemetry initialized.
03-19-2013,19:00:10 : TelemetryRegistryHelpers initialized.
03-19-2013,19:00:10 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
03-19-2013,19:00:10 : Telemetry data was successfully sent to Symantec
03-19-2013,19:00:10 : The return code is: 1601
03-19-2013,19:00:11 : ERROR: Installation failed with error 1601. GetLastError = :0
DJH -
Another Adobe Air installation issue
I've tried removing the following directories and still get an error while installing.
C:\Program Files\Common Files\Adobe AIR
C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com
C:\Users\phil\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com
C:\Users\phil\AppData\Local\Adobe\AIR
C:\Users\phil\AppData\Roaming\Adobe\AIR
C:\ProgramData\Adobe\AIR
Yes, I ran it as administrator but not the default admin account. Phil's account has administrative privileges.
[2011-09-20:18:00:52] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-20:18:00:52] Commandline is: -x1 file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
[2011-09-20:18:00:52] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-09-20:18:00:52] Invoking Application Installer for combined install
[2011-09-20:18:00:52] Launching subprocess with commandline C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -withRuntime -url file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
[2011-09-20:18:00:52] Application Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-20:18:00:52] Commandline is: -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -withRuntime -url file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
[2011-09-20:18:00:52] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-09-20:18:00:53] Unpackaging file:///C:/Users/phil/Downloads/LIFR-1.1.0.air to C:\Users\phil\AppData\Local\Temp\fla41C0.tmp
[2011-09-20:18:00:55] Application signature verified
[2011-09-20:18:00:55] Unpackaging/validation complete
[2011-09-20:18:00:55] No app located for appID 'com.amz.retirementplanner' and pubID ''
[2011-09-20:18:01:10] Converting unpackaged application to a native installation package in C:\Users\phil\AppData\Local\Temp\fla841F.tmp
[2011-09-20:18:01:11] Native installation package creation succeeded
[2011-09-20:18:01:11] Launching subprocess with commandline C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
[2011-09-20:18:01:11] Relaunching with elevation
[2011-09-20:18:01:14] Application Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-20:18:01:14] Commandline is: -stdio \\.\pipe\AIR_3948_0 -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
[2011-09-20:18:01:14] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-09-20:18:01:15] Unpackaging file:///C:/Users/phil/Downloads/LIFR-1.1.0.air to C:\Users\phil\AppData\Local\Temp\fla98F4.tmp
[2011-09-20:18:01:17] Application signature verified
[2011-09-20:18:01:17] Unpackaging/validation complete
[2011-09-20:18:01:17] No app located for appID 'com.amz.retirementplanner' and pubID ''
[2011-09-20:18:01:17] Converting unpackaged application to a native installation package in C:\Users\phil\AppData\Local\Temp\flaA064.tmp
[2011-09-20:18:01:18] Native installation package creation succeeded
[2011-09-20:18:01:18] Starting silent combined runtime update and app install.
Updating runtime from version 1.5.0.7220 to version 2.7.1.19610.
Installing app com.amz.retirementplanner version 1.1.0 to C:\Program Files (x86) using the source file at file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
[2011-09-20:18:01:19] Installing msi at C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-20:18:01:24] Installing msi at C:\Users\phil\AppData\Local\Temp\flaA064.tmp\setup.msi with guid {05E8C32F-06A7-1EF5-81B0-485BEAFD69AB}
[2011-09-20:18:01:28] Application Installer end with exit code 0
[2011-09-20:18:01:28] Elevated install completed
[2011-09-20:18:01:28] Launching subprocess with commandline C:\Program Files (x86)\LIFR Retirement Planner 1.1\LIFR Retirement Planner 1.1.exe
[2011-09-20:18:01:29] Application Installer end with exit code 0
[2011-09-20:18:01:29] Subprocess app installer succeeded
[2011-09-20:18:01:29] Runtime Installer end with exit code 0
[2011-09-20:18:05:59] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-20:18:05:59] Commandline is:
[2011-09-20:18:05:59] No installed runtime detected
[2011-09-20:18:06:03] Relaunching with elevation
[2011-09-20:18:06:03] Launching subprocess with commandline c:\users\phil\appdata\local\temp\aire262.tmp\adobe air installer.exe -ei
[2011-09-20:18:06:07] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-20:18:06:07] Commandline is: -stdio \\.\pipe\AIR_3744_0 -ei
[2011-09-20:18:06:07] No installed runtime detected
[2011-09-20:18:06:07] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-20:18:06:07] Installing msi at c:\users\phil\appdata\local\temp\aire262.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-20:18:06:07] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-20:18:06:07] Rolling back install of c:\users\phil\appdata\local\temp\aire262.tmp\setup.msi
[2011-09-20:18:06:07] Rollback complete
[2011-09-20:18:06:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-20:18:06:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-20:18:06:07] Runtime Installer end with exit code 7
[2011-09-20:18:06:11] Runtime Installer end with exit code 7
[2011-09-20:18:06:30] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-20:18:06:30] Commandline is:
[2011-09-20:18:06:30] No installed runtime detected
[2011-09-20:18:06:34] Relaunching with elevation
[2011-09-20:18:06:34] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5b97.tmp\adobe air installer.exe -ei
[2011-09-20:18:06:37] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-20:18:06:37] Commandline is: -stdio \\.\pipe\AIR_1032_0 -ei
[2011-09-20:18:06:37] No installed runtime detected
[2011-09-20:18:06:37] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-20:18:06:37] Installing msi at c:\users\phil\appdata\local\temp\air5b97.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-20:18:06:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-20:18:06:37] Rolling back install of c:\users\phil\appdata\local\temp\air5b97.tmp\setup.msi
[2011-09-20:18:06:37] Rollback complete
[2011-09-20:18:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-20:18:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-20:18:06:37] Runtime Installer end with exit code 7
[2011-09-20:18:06:44] Runtime Installer end with exit code 7
[2011-09-21:06:20:28] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:20:28] Commandline is:
[2011-09-21:06:20:28] No installed runtime detected
[2011-09-21:06:20:32] Relaunching with elevation
[2011-09-21:06:20:32] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air4ee8.tmp\adobe air installer.exe -ei
[2011-09-21:06:20:36] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:20:36] Commandline is: -stdio \\.\pipe\AIR_5268_0 -ei
[2011-09-21:06:20:36] No installed runtime detected
[2011-09-21:06:20:36] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:06:20:36] Installing msi at c:\users\phil\appdata\local\temp\air4ee8.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:06:20:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:20:37] Rolling back install of c:\users\phil\appdata\local\temp\air4ee8.tmp\setup.msi
[2011-09-21:06:20:37] Rollback complete
[2011-09-21:06:20:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:20:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:20:37] Runtime Installer end with exit code 7
[2011-09-21:06:20:45] Runtime Installer end with exit code 7
[2011-09-21:06:39:03] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:39:03] Commandline is:
[2011-09-21:06:39:03] No installed runtime detected
[2011-09-21:06:39:23] Relaunching with elevation
[2011-09-21:06:39:23] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5445.tmp\adobe air installer.exe -ei
[2011-09-21:06:39:29] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:39:29] Commandline is: -stdio \\.\pipe\AIR_7016_0 -ei
[2011-09-21:06:39:29] No installed runtime detected
[2011-09-21:06:39:29] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:06:39:29] Installing msi at c:\users\phil\appdata\local\temp\air5445.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:06:39:30] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:39:30] Rolling back install of c:\users\phil\appdata\local\temp\air5445.tmp\setup.msi
[2011-09-21:06:39:30] Rollback complete
[2011-09-21:06:39:30] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:39:30] Runtime Installer end with exit code 7
[2011-09-21:06:39:40] Runtime Installer end with exit code 7
[2011-09-21:06:41:16] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:06:41:16] Commandline is:
[2011-09-21:06:41:16] No installed runtime detected
[2011-09-21:06:41:23] Relaunching with elevation
[2011-09-21:06:41:23] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5f4d.tmp\adobe air installer.exe -ei
[2011-09-21:06:41:32] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:41:32] Commandline is: -stdio \\.\pipe\AIR_5904_0 -ei
[2011-09-21:06:41:32] No installed runtime detected
[2011-09-21:06:41:32] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:06:41:32] Installing msi at c:\users\phil\appdata\local\temp\air5f4d.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:06:41:32] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:41:32] Rolling back install of c:\users\phil\appdata\local\temp\air5f4d.tmp\setup.msi
[2011-09-21:06:41:32] Rollback complete
[2011-09-21:06:41:32] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:41:32] Runtime Installer end with exit code 7
[2011-09-21:06:41:41] Runtime Installer end with exit code 7
[2011-09-21:06:46:44] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:06:46:44] Commandline is:
[2011-09-21:06:46:44] No installed runtime detected
[2011-09-21:06:46:52] Relaunching with elevation
[2011-09-21:06:46:52] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5aca.tmp\adobe air installer.exe -ei
[2011-09-21:06:46:56] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:46:56] Commandline is: -stdio \\.\pipe\AIR_6308_0 -ei
[2011-09-21:06:46:56] No installed runtime detected
[2011-09-21:06:46:56] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:06:46:56] Installing msi at c:\users\phil\appdata\local\temp\air5aca.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:06:46:56] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:46:56] Rolling back install of c:\users\phil\appdata\local\temp\air5aca.tmp\setup.msi
[2011-09-21:06:46:56] Rollback complete
[2011-09-21:06:46:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:46:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:46:58] Runtime Installer end with exit code 7
[2011-09-21:06:54:29] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:06:54:29] Commandline is:
[2011-09-21:06:54:29] No installed runtime detected
[2011-09-21:06:54:33] Relaunching with elevation
[2011-09-21:06:54:33] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air7942.tmp\adobe air installer.exe -ei
[2011-09-21:06:54:35] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:54:35] Commandline is: -stdio \\.\pipe\AIR_4300_0 -ei
[2011-09-21:06:54:35] No installed runtime detected
[2011-09-21:06:54:36] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:06:54:36] Installing msi at c:\users\phil\appdata\local\temp\air7942.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:06:54:36] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:54:36] Rolling back install of c:\users\phil\appdata\local\temp\air7942.tmp\setup.msi
[2011-09-21:06:54:36] Rollback complete
[2011-09-21:06:54:36] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:54:36] Runtime Installer end with exit code 7
[2011-09-21:06:54:38] Runtime Installer end with exit code 7
[2011-09-21:08:29:22] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:08:29:22] Commandline is:
[2011-09-21:08:29:22] No installed runtime detected
[2011-09-21:08:29:25] Relaunching with elevation
[2011-09-21:08:29:25] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air556f.tmp\adobe air installer.exe -ei
[2011-09-21:08:29:29] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:29:29] Commandline is: -stdio \\.\pipe\AIR_7108_0 -ei
[2011-09-21:08:29:29] No installed runtime detected
[2011-09-21:08:29:29] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:29:29] Installing msi at c:\users\phil\appdata\local\temp\air556f.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:29:29] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:29:29] Rolling back install of c:\users\phil\appdata\local\temp\air556f.tmp\setup.msi
[2011-09-21:08:29:29] Rollback complete
[2011-09-21:08:29:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:29:29] Runtime Installer end with exit code 7
[2011-09-21:08:34:00] Runtime Installer end with exit code 7
[2011-09-21:08:36:08] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:36:08] Commandline is:
[2011-09-21:08:36:08] No installed runtime detected
[2011-09-21:08:36:11] Relaunching with elevation
[2011-09-21:08:36:11] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air7bf3.tmp\adobe air installer.exe -ei
[2011-09-21:08:36:13] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:36:13] Commandline is: -stdio \\.\pipe\AIR_6760_0 -ei
[2011-09-21:08:36:13] No installed runtime detected
[2011-09-21:08:36:13] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:36:13] Installing msi at c:\users\phil\appdata\local\temp\air7bf3.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:36:13] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:36:13] Rolling back install of c:\users\phil\appdata\local\temp\air7bf3.tmp\setup.msi
[2011-09-21:08:36:13] Rollback complete
[2011-09-21:08:36:13] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:36:13] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:36:13] Runtime Installer end with exit code 7
[2011-09-21:08:36:15] Runtime Installer end with exit code 7
[2011-09-21:08:36:45] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:36:45] Commandline is:
[2011-09-21:08:36:45] No installed runtime detected
[2011-09-21:08:36:49] Relaunching with elevation
[2011-09-21:08:36:49] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air13de.tmp\adobe air installer.exe -ei
[2011-09-21:08:36:52] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:36:52] Commandline is: -stdio \\.\pipe\AIR_4472_0 -ei
[2011-09-21:08:36:52] No installed runtime detected
[2011-09-21:08:36:52] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:36:52] Installing msi at c:\users\phil\appdata\local\temp\air13de.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:36:52] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:36:52] Rolling back install of c:\users\phil\appdata\local\temp\air13de.tmp\setup.msi
[2011-09-21:08:36:52] Rollback complete
[2011-09-21:08:36:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:36:52] Runtime Installer end with exit code 7
[2011-09-21:08:36:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:37:03] Runtime Installer end with exit code 7
[2011-09-21:08:37:53] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:08:37:53] Commandline is:
[2011-09-21:08:37:53] No installed runtime detected
[2011-09-21:08:37:54] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:08:37:54] Commandline is:
[2011-09-21:08:37:54] No installed runtime detected
[2011-09-21:08:37:55] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:08:37:55] Commandline is:
[2011-09-21:08:37:55] No installed runtime detected
[2011-09-21:08:38:01] Relaunching with elevation
[2011-09-21:08:38:01] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air18cd.tmp\adobe air installer.exe -ei
[2011-09-21:08:38:11] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:38:11] Commandline is: -stdio \\.\pipe\AIR_3020_0 -ei
[2011-09-21:08:38:11] No installed runtime detected
[2011-09-21:08:38:11] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:38:11] Installing msi at c:\users\phil\appdata\local\temp\air18cd.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:38:11] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:11] Rolling back install of c:\users\phil\appdata\local\temp\air18cd.tmp\setup.msi
[2011-09-21:08:38:11] Rollback complete
[2011-09-21:08:38:11] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:11] Runtime Installer end with exit code 7
[2011-09-21:08:38:13] Runtime Installer end with exit code 7
[2011-09-21:08:38:20] Relaunching with elevation
[2011-09-21:08:38:20] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air2903.tmp\adobe air installer.exe -ei
[2011-09-21:08:38:22] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:38:22] Commandline is: -stdio \\.\pipe\AIR_6784_0 -ei
[2011-09-21:08:38:22] No installed runtime detected
[2011-09-21:08:38:22] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:38:22] Installing msi at c:\users\phil\appdata\local\temp\air2903.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:38:22] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:22] Rolling back install of c:\users\phil\appdata\local\temp\air2903.tmp\setup.msi
[2011-09-21:08:38:22] Rollback complete
[2011-09-21:08:38:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:22] Runtime Installer end with exit code 7
[2011-09-21:08:38:23] Runtime Installer end with exit code 7
[2011-09-21:08:38:25] Relaunching with elevation
[2011-09-21:08:38:25] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air1b7c.tmp\adobe air installer.exe -ei
[2011-09-21:08:38:27] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:38:27] Commandline is: -stdio \\.\pipe\AIR_4472_0 -ei
[2011-09-21:08:38:27] No installed runtime detected
[2011-09-21:08:38:27] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:38:27] Installing msi at c:\users\phil\appdata\local\temp\air1b7c.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:38:27] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:27] Rolling back install of c:\users\phil\appdata\local\temp\air1b7c.tmp\setup.msi
[2011-09-21:08:38:27] Rollback complete
[2011-09-21:08:38:27] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:27] Runtime Installer end with exit code 7
[2011-09-21:08:38:38] Runtime Installer end with exit code 7
[2011-09-21:08:38:58] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:08:38:58] Commandline is:
[2011-09-21:08:38:58] No installed runtime detected
[2011-09-21:08:39:02] Relaunching with elevation
[2011-09-21:08:39:02] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air22cc.tmp\adobe air installer.exe -ei
[2011-09-21:08:39:04] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:39:04] Commandline is: -stdio \\.\pipe\AIR_7868_0 -ei
[2011-09-21:08:39:04] No installed runtime detected
[2011-09-21:08:39:05] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:39:05] Installing msi at c:\users\phil\appdata\local\temp\air22cc.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:39:05] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:39:05] Rolling back install of c:\users\phil\appdata\local\temp\air22cc.tmp\setup.msi
[2011-09-21:08:39:05] Rollback complete
[2011-09-21:08:39:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:39:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:39:05] Runtime Installer end with exit code 7
[2011-09-21:08:39:08] Runtime Installer end with exit code 7
[2011-09-21:08:39:37] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:08:39:37] Commandline is:
[2011-09-21:08:39:37] No installed runtime detected
[2011-09-21:08:39:43] Relaunching with elevation
[2011-09-21:08:39:43] Launching subprocess with commandline c:\users\phil\appdata\local\temp\airb885.tmp\adobe air installer.exe -ei
[2011-09-21:08:39:46] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:39:46] Commandline is: -stdio \\.\pipe\AIR_6488_0 -ei
[2011-09-21:08:39:46] No installed runtime detected
[2011-09-21:08:39:46] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:39:46] Installing msi at c:\users\phil\appdata\local\temp\airb885.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:39:47] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:39:47] Rolling back install of c:\users\phil\appdata\local\temp\airb885.tmp\setup.msi
[2011-09-21:08:39:47] Rollback complete
[2011-09-21:08:39:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:39:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:39:47] Runtime Installer end with exit code 7
[2011-09-21:08:42:54] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:42:54] Commandline is:
[2011-09-21:08:42:54] No installed runtime detected
[2011-09-21:08:42:58] Relaunching with elevation
[2011-09-21:08:42:58] Launching subprocess with commandline c:\users\phil\appdata\local\temp\airba4a.tmp\adobe air installer.exe -ei
[2011-09-21:08:43:01] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:43:01] Commandline is: -stdio \\.\pipe\AIR_7176_0 -ei
[2011-09-21:08:43:01] No installed runtime detected
[2011-09-21:08:43:01] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:43:01] Installing msi at c:\users\phil\appdata\local\temp\airba4a.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:43:01] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:43:01] Rolling back install of c:\users\phil\appdata\local\temp\airba4a.tmp\setup.msi
[2011-09-21:08:43:01] Rollback complete
[2011-09-21:08:43:01] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:43:02] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:43:02] Runtime Installer end with exit code 7
[2011-09-21:08:43:03] Runtime Installer end with exit code 7
[2011-09-21:08:43:09] Runtime Installer end with exit code 7
[2011-09-21:08:48:47] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:48:47] Commandline is:
[2011-09-21:08:48:47] No installed runtime detected
[2011-09-21:08:48:55] Relaunching with elevation
[2011-09-21:08:48:55] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air1b9b.tmp\adobe air installer.exe -ei
[2011-09-21:08:48:55] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:48:55] Commandline is: -stdio \\.\pipe\AIR_5568_0 -ei
[2011-09-21:08:48:55] No installed runtime detected
[2011-09-21:08:48:56] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:48:56] Installing msi at c:\users\phil\appdata\local\temp\air1b9b.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:48:56] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:48:56] Rolling back install of c:\users\phil\appdata\local\temp\air1b9b.tmp\setup.msi
[2011-09-21:08:48:56] Rollback complete
[2011-09-21:08:48:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:48:56] Runtime Installer end with exit code 7
[2011-09-21:08:49:26] Runtime Installer end with exit code 7
[2011-09-21:08:56:37] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:56:37] Commandline is:
[2011-09-21:08:56:37] No installed runtime detected
[2011-09-21:08:59:53] Relaunching with elevation
[2011-09-21:08:59:53] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air41b1.tmp\adobe air installer.exe -ei
[2011-09-21:08:59:53] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:59:53] Commandline is: -stdio \\.\pipe\AIR_5656_0 -ei
[2011-09-21:08:59:53] No installed runtime detected
[2011-09-21:08:59:53] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:59:53] Installing msi at c:\users\phil\appdata\local\temp\air41b1.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:59:53] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:59:53] Rolling back install of c:\users\phil\appdata\local\temp\air41b1.tmp\setup.msi
[2011-09-21:08:59:53] Rollback complete
[2011-09-21:08:59:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:59:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:59:53] Runtime Installer end with exit code 7
[2011-09-21:09:07:06] Runtime Installer end with exit code 7
[2011-09-21:09:07:39] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:09:07:39] Commandline is:
[2011-09-21:09:07:39] No installed runtime detected
[2011-09-21:09:07:44] Relaunching with elevation
[2011-09-21:09:07:44] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air62c8.tmp\adobe air installer.exe -ei
[2011-09-21:09:07:44] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:09:07:44] Commandline is: -stdio \\.\pipe\AIR_7504_0 -ei
[2011-09-21:09:07:44] No installed runtime detected
[2011-09-21:09:07:44] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:09:07:44] Installing msi at c:\users\phil\appdata\local\temp\air62c8.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:09:07:44] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:09:07:44] Rolling back install of c:\users\phil\appdata\local\temp\air62c8.tmp\setup.msi
[2011-09-21:09:07:44] Rollback complete
[2011-09-21:09:07:44] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:09:07:44] Runtime Installer end with exit code 7
[2011-09-21:09:07:59] Runtime Installer end with exit code 7I'm sorry you're running into installation issues with AIR. Microsoft has just released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.
Microsoft Install and Uninstall Fix It
If you still encounter problems, I created a vb script called AIR zapper that might also help. You can find it on this post: http://forums.adobe.com/message/3737276#3737276
Thanks,
Chris
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