WebDocuments: Cannot open original files

Hello,
We are testing WebDocuments - BSP,which is used to retrieve data from SAP - DMS(Document Management System).
When we try to open any original file in any one of the documents, we get exception. All other functions are working all right. Can anybody help me with this problem?
Thanks in advance,
Sergey

Hi Ali,
Thanks for your answer, it helped us a lot. We solved the problem with original files - it was content server error. Now we are trying to implement WebDocuments in another SAP system and got error message when starting WebDocuments:
Business Server Page (BSP) error
What happened?
Calling the BSP page was terminated due to an error.
SAP Note
The following error text was processed in the system:
Exception Class CX_FQDN
Error Name 
Program CX_FQDN=======================CP
Include CX_FQDN=======================CM002
ABAP Class CX_FQDN
Analyze CHECK
Line 10 
Long text -
Error type: Exception
Your SAP Business Server Pages Team
Do you know what does it mean? We made exactly the same actions as in the first SAP system, so what can be the problem?
Thanks a lot,
Sergey

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