WebInt SP2 Prompt Options Issue

Hello experts,
We have a BO Enterprise XI R3.1 on top of a SAP BI 7.0 (SP 20).
After upgrading our Business Objects Enterprise XI R3.1 (client and server, SAP integration Kit, client tools on designeru2019s machines, Xcelsius, LiveOffice, BI Widget) to SP2 we have encountered a problem In Web Intelligence that occurs if the following conditions apply:
a)     When working with SAP universes (either with universes coming directly from an InfoCube or universes generated by a BEx query)
b)     If a Web Intelligence query filter is added that is set to be equal with a user prompt with List of Values (LoV) enabled.
c)     If both "Optional Prompt" and "Select Only from List" prompt options are selected.
d)      If the characteristic (dimension) that you apply this filter on has different values on its Texts (descriptions) than its Master Data (Key values)
i.e.
Master Data     Texts
MyKey1     MyDescription1
MyKey2     MyDescription2
MyKeyN     MyDescriptionN
e)     If the user selects in the prompt one of the characteristic values as described in d)
Result:
If all the above are true then even though the data for the specified filter exists the web intelligence report returns a message informing that there werenu2019t any data for the selected criteria.
u201CWorkaroundu201D (?):
If the user deselects one of the options described in c) the query appears to run normally. The user selects a value from d) and the query returns the correct results.
By doing this though another issue arises: If we try to run this query through the OpenDocument facility and passing the key value for the before mentioned prompt a u201Cno datau201D message is returned. On the other hand if we try to pass the Text instead the key value the query runs well on the OpenDocument.
Note that if we tick both options described in c) the query runs from OpenDocument as it should be; by passing the key values and not the description of the object that the prompt filter is built on. This of course leads back to where all started; the u201Cno datau201D message is returned now when running the query directly.
Anyone else has noticed any similar issues? Any ideas on the matter?
Thank you in advance,
Giorgos

Hi Ritesh,
I guess the way you are implementing the query in Dashboard is the optimum way.
If you go through BICS it will be slow.
There is a way where you can select during the creation of query in Dashboard how may levels to expand and display at the initial load. But again the initial load will be slow.
You could try that and see how it works for you.

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Hello Adlyd,
SAP Business Objects does not support customizing Infoview, CR Server, or BusinessObjects Enterprise. I'll post the content of SAP Business Objects Note 1218598 below that speaks to this. Even if they could help customize CR Server/Enterprise/Infoview there's no way to change the parameter prompting page. It's a page that is generated at runtime, and it isn't exposed to any of the BusinessObjects SDK.
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You can also purchase technical support from the [Online Store|http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=11522300].
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++++++++++++++++++
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In previous versions of Business Objects products, Business Objects Customer Support had assisted customers with the customization of the ePortfolio and InfoView applications by providing guidance on what changes were required for simple and specific custom features.
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Modification of any of the following file types in BusinessObjects InfoView XI, XI Release 2, XI 3.0, XI 3.1 is not supported:
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