UCCX 7 Prompt playing issue

Hello everyone.
I have UCCX 7 SR 5 running with CCM 7.1.3. The issue is that 1-2 month ago I deployed a script that plays prompts, connects callersto the agents, etc..Yesturday we noticed that the strange things happen - some prompts does not play at all, some play with noice in the background. After uploading prompts again issue gets out. I wonder why it's happening and could happen again?
Tnx

Hi Ruslan,
Its always a better practice of refreshing the prompt \ grammer \script\ application management pages in case you do any changes to any one of them or referencing to these pages.
Checking the logs (MIVR\MADM) will give you a better idea why th eprompt was not getting played.
It usually doesn't happen, in case if you hit this again collect the logs (with the exact time stamp and call flow) and keep it aside so that you can follow it up with the Cisco TAC.
Hope it helps,
Anand
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