Website is Useless

This website sucks. Either it doesn't show you what you need (world plan usage in our case) or they change the website and you can't find the page anymore. Plus our internet is ridiculously slow. I end up using my jetpack just so we can get online. Hate the service, hate the website.

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Wont let me update anything and this website is useless!!!!!

i have upgrades and it wont let me upgrade them it starts to maybe transfere 0.1mb then cancels and says there is there was a roblem installing...... i have tried it with bbm whatsapp a few games and all the same ive tried it with 3 g and wifi.
this website and blackberry support is shocking nearly as bad as the software and battery life i cant wait for my contract to end!

OK, you are still angry, and want to continue venting...that's fine. I'll try to not take it personally.
Since you want help, I am going to have to make an assumption that you are using the on-device AppWorld client in the attempts that are causing you problems? If not, then please clarify with details. If so, then I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
KB24714 How to clear the BlackBerry App World cache
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you!
middlander wrote:
maybe if blackberry had a proper support team
Well, when everyone signs their contracts (both for device purchase as well as service plans from their carrier), they are in effect agreeing to the support model that exists. In that model, BlackBerry provides no front line support to any end users for anything, not even warranty btw. All support starts with the carriers, authorized resellers, and original places of purchase (depending on the issue and region), all who can escalate into BlackBerry for issues that they cannot resolve. But, contractually, all parties are bound to this support model, including the end user.
There are plenty of debates about the merits and de-merits of that support model...but those debates are IMHO pointless. It is what it is, and all parties are contractually bound to it. Fortunately, there are helpful sites (like this one) with kind volunteers who do their best to help out other kind souls.
Good luck and let us know...there may be more steps to try in your situation, but I don't want to flood you with suggestions and would rather take a step-by-step approach. If you'd prefer the flood, just let me know and I'll gladly provide it. If you'd prefer formal support, then please do feel free to exercise that channel.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Useless Website

My husband and I have been a customers of Orange/EE for many years and through many upgrades. The old Orange site was annoying and slow but the EE site is all but useless. We tried to log in to my husband's account this morning to check his upgrade status, to be told we had restricted access. We clicked the link to upgrade to full access and got the inevitable error message. Every other mouse click on this site seems to result in an error message. If I were cynical, I'd conclude that EE prefer to get you on the phone so they can deliver the sales scripts. O2's deal where monthly payments drop once you've paid for your phone is looking quite interesting right now. I googled reviews of UK mobile providers and EE consistently comes top of the list. All I can say to that is the reviewers didn't check out the dreadful website. Just how crap must the others be?

I am shocked you found EE top of the list.
They are normally top of the list for complaints.
But you also got to remember EE is the biggest network with the most coverage. So those people may have no choice to be with EE.
I have had no issues at all with EE, I have also been with O2 and Three (Three when they first started)
Three was by far the worse I been with. and leaving them after the contract was a long process. It took me 2 hours on the phone telling them I want to leave. They kept trying make me stay without actually giving me any better deals than they had on the website. Then kept asking me if a family member or friend wanted to take it on.
I get it they were new to the sector and needed customers so were probably briefed into trying to make their customer stay but that wasn't the way to go. I only left because signal issues. But then where I used to live with my parents I had no signal at all on any network. Middle of nowhere in a deep valley.
I agree with you the EE website is useless. I tried to upgrade online on March 20th for the S6 Edge but it kept taking me to order it on a brand new line so paying for 2 contracts. In the end I gave up and ordered it over the phone.
If you want to know if you are eligible for an upgrade just text UP to 150 it will tell you if you are or not.
If you are I suggest ringing up to upgrade and go through to retentions they actually gave me a better deal than what was offered online when I upgraded.

Problem with text resizing and moving

After much pain with this issue, I'm going to ask for help.
The whole issue(s) resolves around text upsizing, changing and moving in Muse.
No amount of grouping, layering and locking has stopped this issue for me.
I don't have divs that are a pixel off and whatnot. This happens even when I have a blank site and I test it (as seen in the example pic below).
The majority of the time, this is an issue when viewing Muse created sites on Android, although text does move when viewed on iOS.
Example 1:
I have a square div. I put text in the div that I want to stay contained in the div. Basic right?
View site on browsers and iOS devices it generally plays by the rules (although not always, there are some movement going on). When viewing this example text and div on an android device, the text resizes larger. This results in the text overlapping the div and moving EVERYTHING below it down. This makes it impossible to tightly design anything for a website.
I know Android has options within it for users to set text viewing size, but this worthless from a web designer standpoint. That is something I can't control.
Example 2:
I have 1 text field and set the typeface to 15. There is nothing else on the page, just a background image (under "Fill"). Viewed on browsers and iOS looks fine. When viewed on Android this text balloons to some enormous size (25+) that makes the website utterly useless. This random resizing makes it impossible to design to.
Example 2.5:
I take that same text from example 2, copy it into 2 of the same size text fields. They are placed next to each other, taking up the same width as Example 2. It now looks like 2 columns of text. Set the typeface to 15 again. I view it on Android and get the resizing issues from example 1 not example 2. It's noting to the extent of example 2 but like example 1, it still changes enough to ruins any design I'm trying to accomplish.
Is there any place in Muse to lock the text? I don't want to make the text into an image (obviously).
I been dealing with this in Muse for 6 months and haven't been able to find anything online or in forums about. I understand with the bevy of platforms out there nothing will look the same across the board, but right now I don't see how I can continue working with this issue.
Am I the only one dealing with this?
Thank you for any assistance.

Welcome to the annoying realities of working with text on websites... Nothing you describe is unique to Muse.
Every browser has it's own text engine and thus each line breaks text differently. Even the exact same web page on the same computer with the same fonts will sometimes result in different line breaks in different browsers, or even in different versions of the same browser. It's just a side effect of the nature of determining a line break, where even the most miniscule difference in calculations can result in an entire word fitting, or not fitting.
There are two "tools" that are especially important to understand and use effectively in order to create designs that work as effectively as possible with the variation in line breaks from one site viewer to the next.
Text Frame Height Always Matters
If a text frame is drawn to the exact height of the text wthin the frame, then any increase in the number of lines of text due to changes in line breaks will result in the text frame growing and other objects below the text frame being moved down.
If a text frame is drawn larger than the height of the text then when line breaks change the text frame won't grow unless the changes in line breaks are severe enough to result in the flowed text being taller than the text frame was originally drawn.
If you resize a text frame smaller than the text within the frame in Muse Design view, the frame will snap back to be large enough to accommodate the text, but a dotted horizontal line will appear within the text frame indicating the "minimum height" for the text frame. If line breaks change in the browser the text frame will grow or shrink in height down to the minimum height indicated by this dotted line.
Careful sizing of text frames can go a long way to creating a design that will continue to work well even when line breaks, and thus text frame heights change.
Grouping Has Consequences
As part of the output process, Muse collections the objects you've drawn into a hierarchy of horizontal groupings, vertical groupings, or stacks. When line breaks change in different browsers and text frames change height, when the text frames are located in this output heirarchy determines what impact the change in height has on other objects (if any).
For example, if you have a layout that looks like a 2x2 grid of text frames, by default Muse will interpret it to act as two colums. So if the first text frame gets taller it will push the text frame below it down, but won't impact the location of the two text frames in the second column.
If that's not the behavior you want, the way to tell Muse to treat things differently would be to group the two items in the first "row". This would cause the top to to be treated as a horizontal group. If anything in the group grows taller than the group, the group resizes taller and pushes the objects below it down. Thus if the top to items are grouped, if either one of them grows taller than the group it would push both the text frames below downward.
The 2x2 grid is just a simple example of the concept. In most cases you don't have to do anything special to get the behavior you want, but it is important to understand grouping has this ramification. Grouping an arbitrary set of objects on your page can result in undesired behavior when text frames resize in the browser.
For the Andriod screenshot you've provided, I don't have an immediate explanation. For us to explain what's shown we need to know the exact browser, browser version, Android version and device the screenshot is for. It would also be immensely helpful to have the URL for the page, so we can attempt to reproduce what you're seeing and view the exact code involved.

How do i delete a photo album sent from my pc from my iphone 5c

this website is useless, talk about being led a merry dance by apple!
All I want to know is how the **** do i delete a photo album (sent from my pc) from my iphone 5c....how hard can it be to find out??????

Cheers Chris,
I was not being disrespectful to the forum, I was however doing so to Apple and their usless customer service, technical support, website that takes you round and round in circles and total lack of contact us facility (unless you live in the US).
Everywhere I go they want me to log in AGAIN and AGAIN and then they send stupid messsages to my phone that do nothing unlike they tell me. For something so simple it has taken days and I mean days for them to even let me find how to post the message asking for help and as for my local Apple store....don't get me started as they didn't know how to do it.
It's not very well explained anywhere and I have done it by default following your reply so thanks. They go on about being a super company but ask them directly for help and nothing. In all honesty when I go to itunes it doesn't show you any way to remove such albums and all I can see is the sync thing that says what do I want to sync...I did it by syncing an empty folder from my pc, shouldn't be that hidden and un-explained.
Cheers again and apologies if you thought I was being rude.

Ipod not recognised by mac or itunes and won't restore

i think this is a very similar problem to everyone else but i can't find a helpful answer so i'm going to outline my situation to see if anyone can help.
to start with my ipod was ok, then when i plugged it in to load new songs on it my mac and itunes didn't recognise it. this has happened to me a couple of times before so i thought i'd go to restore it and updater didn't recognise it.
i decided to restart it to see if that helped but that only made the unhappy ipod appear, but what's more worrying is that it keeps resetting itself and you can hear the hard drive repeatedly fire up when it's doing this.
it also keeps showing the battery icon when it's not plugged into anything and when i do plug it in it wont charge.
last time it did something like this i left it for a couple of weeks and then it sorted itself out, but i find this very inconveniant.
i think i should point out that my updater and itunes software are up to date so they aren't the problem.
does anyone have any ideas on why it does this? and what i can do to fix it? i sent it off once and they actually sent me back a new ipod but now i'm out of warranty and cannot do this. any suggestions would be much appreciated as the support website is useless.
thanks ^_^

I had the same problem... where the updater software couldn't even recognise the iPod. I took my iPod to my roomates computer who doesn't have the latest iTunes installed and voila it worked fine... so I figured it must be the software.
I uninstalled all the software including iTunes and the iPod updater program. After I did that, I re-installed the software using the original cd that came with my iPod. When I did that, the iPod was restored and it now works.
If you are having this problem, and did this and it worked, do not try and transfer your music back to your iPod using the latest version of iTunes. I think there is something buggy with the latest update that is causing a lot of problems with people's iPods. I honestly have my iPod sitting in a drawer with no music, waiting for another update from Apple.

Help! Java no longer works with IE or Firefox

This all started when I downloaded JRE ...whatever the latest version is. Java was working fine in both browsers. Then I installed JRE so I could run some Java program (which works fine), but now, it doesn't work in the Internet browsers. I tried uninstalling and reinstalling but still it doesn't work.
Help is appreciated! A lot of basic websites are useless without it. Thanks

Open the Windows Control Panel, there should be a Java entry. Open it and click the Java tab | Applet Runtime Settings | View, and verify that it shows the 1.5.0_01 JRE.
Then click the Advanced tab | "<APPLET> tag support"; Internet Explorer should be checked. If it's not, check it.
Open the IE Tools menu, there should be a Sun Java Console entry. If it's there, click it - it should open the Java Console, showing version 1.5.0_01.
At this point, IE should work. FF problems are a matter of FF settings, I can't help.
If after this IE isn't working, then Java is trashed, removal of Java and reinstall is probably needed. It may be necessary to manually clean the Registry. If there are multiple versions, remove them all. Reinstall 1.5.0_01 last.

HP Laserjet Pro P1102w software update not available?

I recently purchased an HP LaserJet Pro P110w which advertises AirPrint capability. Apparently there is not specific OS X 10.8 support for this printer? My specific problem is that when i go to add the printer to my network, I get a box during setup that says "Software is available from Apple" it then attempts to download said software, but then I get a box that says Software Not available.
Any suggestions? I've seen some "solutions" involving this printer but I can't get any further than above. This occurs whether I attach it to my macbook pro via USB or to my Time Capsule.
It also has the latest firmware. In fact when I tried to use the enclosed CD, it says my printer has new firmware that what is available on the CD.
HP's website is useless, at least I can't find help.
I'm hoping that my fellow macophiles can help!
Thanks!

If you connect the printer to the network, you won't need to install any software. If you're connecting it via USB, follow these instructions:
OS X Mountain Lion: Reset the printing system

Is there anyone who knows how to fix the CD burning issue?

It appears that with an upgrade to iTunes 6.02, I can't burn an audio Cd. I have read through many of the discussion comments to look for anwswers and it appears that MANY of we iTunes users are frustrated with the inability of iTunes to burn audio CD's.
Much like everyone else, I create my playlist, and when I click on burn, itunes checks the media, acesses the playlist and then freezes. I have to cntrlaltdel to exit the program so I don't get any error message number. I do send the error message by email when prompted. I have run a diagnostic... details below.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Seanix Technology Inc MS-6741
iTunes 6.0.2.23
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), ASAPIW2K (6.0.2.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: VIA/S3G UniChromeII Graphics\SVIA/S3G UniChromeII Graphics Adapter
IDE\DiskHDS722516VLAT20_______________________V34OA6EA, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskIOMEGA_ZIP_100________02.U, Bus Type USB
IDE\CdRomLITE-ONDVDRW_SOHW-1693S________________KS0A___, Bus Type ATA, Bus Address [1,0]
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: LITE-ON DVDRW SOHW-1693S, Rev KS0A
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
Nero and WinMedia player still burn and I can rip tunes off of my CD's with iTunes so the burner is not the problem. The Cicero/Seanix websites are useless places to get answers too. Does anyone know how to get into direct contact with someone from Apple? Please help.
Take care
islandbrian

iOS 7: Help with how to fix a crashing app on iPhone, iPad (Mini), and iPod Touch
http://teachmeios.com/help-with-how-to-fix-a-crashing-app-on-iphone-ipad-mini-an d-ipod-touch/
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
Downloading Past Purchases from the iTunes Store, App Store and iBooks Store
http://support.apple.com/kb/ht2519
Send feedback/suggestions to Apple.
http://www.apple.com/feedback/ipad.html
 Cheers, Tom

PDF Specific printing issues relating to ink usage and duplexing

I have a preset printing setting so that I don't waste my color ink cartridges on my HP officejet 6500 when I'm only printing in black and white.
When I print from adobe reader or preview (which I print from PDFs 95% of the time) the printer ignores these settings and continues to use color ink to make "optimum quality."
The settings work fine in word or text documents and the drivers and software versions are all updated. HP tells me it's a program specific problem (i.e., not their problem) but I'm running through ink like crazy!
I also can't automatically duplex print w/ PDFs (that also works in word docs)
I tried converting the PDFs to text but the programs I tried don't save the formatting and these are professional fliers from my company which I can't seem to recreate without wasting massive amounts of time.
Adobe's website was useless and they want to charge $39 for a service call...what do I try next?

Hi Cara Mia, and a warm welcome to the forums!
or preview (which I print from PDFs 95% of the time) the printer ignores these settings and continues to use color ink to make "optimum quality."
Do you mean Preview from Reader's Print Dialog, or the Preview APP?
Just drag the finished PDF to Preview App's icon, that should allow you to use/choose your Presets.

Mac Intel and Real Player - some info

I've been grappling with the problem of getting Real Player to run on an iMac Intel for some weeks. I have now solved my problem so post my experience here in case it is helpful to anyone else.
Only a few weeks ago Realplayer was not written to run on the Intel iMac. This was not obvious from the Real site (a sign that marketing people are in charge over there, all negative information is banned in case it creates a bad impression, never mind the cusotmers going mad trying to find out some basic and essential information).
Well Real Player does now run on the iMac Intel. Again the Real website is useless for any serious information about the why's, when's and wherefore's of this, but it can now work, so I'll be happy with that.
However when you install the Realplayer (I installed the free version, don't have experience with the paid for version, experience so far doesn't incline me to pay for it) it may not work straightaway. One apparent problem is that behind the scenes it seems to set your Audio output to a higher bit rate than is appropriate. This creats the apparent behaviour that Real player runs, and successfully streams, but no sound emanates.
Here are the things I did at the end of which it worked.
1. Find the Real Player application under Finder, click on it and select "Get info" (from Finder menu) and tick box to run under Rosetta. I am not sure if this is now necessary but I did it and it works, so I'm not undoing it.
2. Open, then close GarageBand. This was recommended by other posters.
3. This is what took me ages to get right.
Go to Applications/Utilities
Open Audio MIDI Setup
It should open in the Audio Devices tab, if not, click on Audio Devices tab (top middle, left tab)
In selection box marked "Properties For", select "Built In Audio"
At this point the right hand pane should open with details of the built-in speakers for the iMac Intel. Note that if the right hand pane is empty or has a message about Output not being supported, this is because you need to select "Built In Audio" under the "Properties For" box.
Makes sure that under the Format selection box you select "44100"
Close Audio MIDI Setup and then run Real Player.
Hope it helps someone.
Or maybe I was the only one left struggling with this!
Martin
Singapore
Mac OS X Intel Mac OS X (10.4)

Flash Player 10.3.183.90
Mac OS X 10.5
•Flash Player 10.3.183.90 (Mac only) (24.4 MB)
This may be the correct one, since it does not say Mac OS X 10.4+ PPC
While I have an Intel-Mac running OS X 10.5.8, and last version supported
Flash from Adobe archive, I don't recollect which one. I did save the .zip.
Also have three PPC Macs running OS X 10.5.8 with a patched adobe flash
using the 11.x method of extracting part of a newer Flash (still vintage) to
trick sites into seeing it as a later than Flash 10.1.
•Adobe Flash Player - Help:
http://helpx.adobe.com/flash-player.html
Hopefully this helps.
Good luck & happy computing!

ICC profile from SmugMug not showing up in LR Color Managment

I've installed the two standard ICC print profiles from the SmugMug website. One is for EZPrints and the is Bay Photo http://www.smugmug.com/help/choice-of-printing-labs
Both are installed correctly and show up in the correct Win 7 directory. However, only the BayPhoto driver is shown in the LR dialog.
Any ideas why?
Thanks

I have no idea why the EZprints one doesn't show up, but you should realize that there is little point in using them in Lightroom. The technicians at both Bay Photo and EZprints actually have told me that the icc profiles they have on their website are useless as there is no guarantee that your image will get printed on the machine the profile was made for. They have many machines and paper types and that one profile is therefore useless. Secondly, both labs color manage, which means that you can just send them sRGB or adobeRGB jpegs and as long as they are correctly tagged (which Lightroom always does) they will convert them to the correct printing profile for you. Lastly, Lightroom does not have any soft proofing without hacks, so you cannot even use the profiles for that purpose.

More Find/Change Issues !!

by script I'm going to create and setup new doc, use a dialog to place a text file, and remove content from the text, format and save. the text file contains old msword-to-pagemaker format tags that I need to delete. the tags are in this format: <PmTags1.0Win><fSouvenir> etc. I need to delete or convert to indesign cs3 the tags (including "<" & ">" signs). I saved a series of 8 find/change steps to delete the content (text not grep) and need to run them consecutively and through as many as 400 entries (all in the same threaded text box). Supposedly their is a "new" FindChangeByList.jsx somewhere that works, but I am unable to find it. the scripting/index page on adobe's website is useless, and provides no help what so ever. no links either. Any help would be greatly appreciated.

Hi Seth,
re: "Supposedly their is a "new" FindChangeByList.jsx somewhere that works, but I am unable to find it. the scripting/index page on adobe's website is useless, and provides no help what so ever. no links either."
I just looked, and everything is still working. Go to:
http://www.adobe.com/products/indesign/scripting/index.html
Then click the Scripting Resources tab.
Here are the direct links that might be helpful--first, updated sample scripts:
http://wwwimages.adobe.com/www.adobe.com/products/indesign/scripting/downloads/indesign_cs 3_sample_scripts.zip
Second, the scripts that go with the Scripting Guide:
http://wwwimages.adobe.com/www.adobe.com/products/indesign/scripting/downloads/indesign_cs 3_guide_scripts.zip
In the latter, you should take a look at the ReadPMTags.jsx script (it's in the Text folder inside the JavaScript folder of the uncompressed archive). You can take the function (of the same name) from that script and modify it to do exactly what you want.
Also, if you don't see links or information at that page--which browser are you using?
Thanks,
Ole

Tried to open. It crashes. I have a MAC with Yosemite.

Installed product - with license. Tried to open. It crashes. I have a MAC with Yosemite. Thoughts? Adobe "help" website is useless.

Sorry I'm not being clear enough. I appreciate your patience... I did that already ... downloaded the software successfully from my account in CC. Put in the serial number when asked. All went well with the installation process. Went to launch the software and get the message I sent to you as an attachment.

How can I get a volume license for App store?

I Have a businessbased in Christchurch, New Zealand, team of 12 using 10+ Macs.
Is there a volume license for small business? I need ti=o up grade the OS and several applications but dont want to manage 10 + apple ID accounts.
Thanks

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Since you are in New Zealand, the US website is useless to you. Here is what is available in NZ, which at this point does not appear to include businesses, only educational institutions;
http://www.apple.com/nz/mac/volume-licensing/

Website is Useless

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