Weird : I redeemed $30 code, verified as unlocked by 3 reps, and then last rep said im not
Fellas,
Ive heard some werid crap happeniing with their gamers club unlocked $30/2 year renewal promotion.
heres my story: after 4 hours, i finally got it redeemed. i verified i was unlocked with 3 different reps because each time i tried to make an order i got disconnected, and each department was clueless as to what the next one was to do.
so i make my order, buy a new game, got 20% off total, but then i got told im not unlocked.
whats up here?
I was verified by 3 different reps, and finally, when i make an order with the 20% off benefit, which obviously checked out, im told im not actually unlocked....?????
now i asked the guy who assured me i was definitely unlocked that there is a check by name showing that i am unlocked, and i asked him if theresa way i can see it or verify it, and he said there isnt, but he assured me i am, there is a check showing i am unlocked on my acccount, and that the price would reflect it, which it did.
yet somehow, i was told by someone else im not unlocked.
HOW DO YOU VERIFY THAT YOU ARE UNLOCKED!!!!!!! lol???????
Please share any info pertinent.
Mike seems to be AFK, but I got my code and did the membership, made an order w/20% off, so i dont know why the rep said that.
Thanks guys
Solved!
Go to Solution.
Hello chrislisting,
Thank you for being a My Best Buy Gamers Club Unlocked member, and thank you for visiting our forum. Please note that it can take about a business day for us to respond to new posts.
I have reviewed your concerns, and as far as I see, we only actually charged you once for Gamers Club Unlocked. As you mentioned, I did see where a transaction showed a $0 balance, as it would if you only scanned your coupon and the customer service associate didn't actually add the Unlocked SKU to the transaction. That wouldn't actually charge you anything, though. If you have two receipts showing where you paid $30 for Gamers Club Unlocked, please send me another private message with your My Best Buy number and the Customer Service Pin numbers from each receipt, and I will see what we can do to get that corrected for you.
Thanks, and have a great afternoon!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message
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