Well, I bought some gems in Clash of Clans in app purchase function. The money has been deducted from my credit card but the gems didn't come through. What's the problem?
Well, I bought some gems in Clash of Clans in app purchase function. The money has been deducted from my credit card but the gems didn't come through. What's the problem? Please help
If the purchase went through successfully and it's not just a temporary store holding charge on your card, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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On three or four occasions i have purchased items on my sims game for the ipad and koney has been deducted from my account but the items have not been purchased. Now about 10 minuted ago i purchased money for the sims game of a cost or around £35 and money has been deducted out of my bank account and i have not had the simoleons inserted into the game. What can i do
Let's see. You tried to purchase items three or four times and each time it didn't work. So why would you expect that a fourth (or fifth time) would suddenly work?
Have you contacted the developer of the game to see what the problem is? -
how do i contact itunes support center? so i can buy my in app purchase "gems" for clash of clans? I have purchased before just wondering how i can resolve this problem thanks.
You can contact iTunes support via this page and ask them why the message is appearing (it could be due to a number of reasons e.g. problem with a previous purchase, problem with your billing method ...) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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How to use itunes gift card to buy gems on Clash of Clans (in-app purchase)?
I recently redeemed an $10 itunes gift card. The credit shows up next to my apple ID, but when I try to purchase gems on Clash of Clans I get an error that says "Insufficient Remaining Store Credit- Tap Continue to sign in". When I sign in it wants me to enter my CC#, I do not want to use my card. Is there something I need to do to get it to work? Any help is appreciated.
How much is the purchase you are trying to make?
GB -
I have ten usd free gift card but can not buy gems in Clash of clans 's game. So please check my ID and unlock it to let me my gems. Thank you!
Contact iTunes support at the link below.
http://www.apple.com/emea/support/itunes/contact.html -
In making my apple id ready to using app store and itunes i tap on the none in the credit card but it say me contact itunes spport to solve this problem what have I do ?
credit card it tells me my credit card is not valid for the store.
Hi Don ...
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article
The iTunes and Mac App Store are one in the same.
And check out this support article here > iTunes Store: My credit card's security code or zip code does not match my bank's records -
Bought my iMac through Apple Education Pricing. Does this mean the warranty has been extended from the original one year to three years?
No. If you want an extended warranty you still must purchase it. It is not included with education pricing.
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EdwardGlenn wrote:
Lol the U.S.A.
And I would have no way of knowing that since you are not showing a location in your profile. This forum has users from all over the world looking for support.
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I can't buy gem in Clash of Clans
My account has $ 10 gift card installed. I want to buy gem in Clash of Clans, but it divert to a credit card page to buy progressing. How do I buy with the money in my account without a credit card?
Note:
Some In-App Purchases require a Credit Card.
Mustafa61 wrote:
... How do I buy with the money in my account without a credit card?
More than likely not possible.
If you like, Contact iTunes Customer Service
Use this Link > Apple Support iTunes Store Contact -
I tried to purchased gems in the game castle master i used my credit card but when i tried to purchase for the first time no gems was added on my account i tried it again it went thru but when i saw my invoice for my purchase i got charged twice but i only got the gems once, NEED HELP PLEASE
Hi..
If this is an In-App purchase, turn off the subscription until the matter is resolved > iTunes Store: Purchasing and managing auto-renewing subscriptions
iTunes Store: About In-App Purchases -
Problem with buying gems on clash of clans
Hi everyone.
I have a problem with with gems in clash of clans.
I bought sack of gems by 19.99 dollar and they take my money without adding gems to my account. After that I received an email from apple about my purchase (it's very normal email after purchase any thing). I tell you this because my purchase was successful but without adding gems to my account?
I email apple support and tells me the will replay within 48 and email clash of clans as well but there is still no response from them?
This is my second day but still no adding gems or even give my money back?
That should i do?
Please I ned you help?My problem was solved.
Thanks for apple support to help me and they give my money back after that i could purchase some gems successful -
Hi everyone. I have a problem with with gems in clash of clans.
Hi everyone.
I have a problem with with gems in clash of clans.
I bought sack of gems by 19.99 dollar and they take my money without adding gems to my account. After that I received an email from apple about my purchase (it's very normal email after purchase any thing). I tell you this because my purchase was successful but without adding gems to my account?
I email apple support and tells me the will replay within 48 and email clash of clans as well but there is still no response from them?
This is my second day but still no adding gems or even give my money back?
That should i do?
Please I ned you help?How did you contact the support? Use the link below. Did you buy the Gems on the same device as you are using now? This kind of in-app purchase is not transferable and you will not see the gems on a different device.
Apple Support iTunes Store Contact -
HT5552 I have a problem with with gems in clash of clans.
Hi everyone.
I have a problem with with gems in clash of clans.
I bought sack of gems by 19.99 +4.99 +4.99 dollar and they take my money without adding gems to my account. After that I received an email from apple about my purchase (it's very normal email after purchase any thing). I tell you this because my purchase was successful but without adding gems to my account?
I email apple support and tells me the will replay within 48 and email clash of clans as well but there is still no response from them?
This is my second day but still no adding gems or even give my money back?
That should i do?
Please I ned you help?
Please I ned you help?
Please I ned you help?If you haven't had a reply within the 48 hours (you've checked the spam folder on your email account as well as the inbox ?), then try contacting them again (tees are user-to-user forums) : http://reportaproblem.apple.com
Or you can try contacting them via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Accidently bought gems in clash of clans
My nephew accedently bought "gems" in clash of clans inapp purchases. I need to redeem the accedently spent money so I can use it for moor importation situations.
Purchases are considered final but you can try the 'report a problem' link to contact iTunes Support (these are user-to-user forums) and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can use Settings > General > Restrictions on your iPod to prevent in-app purchases, and you can require your password to be entered for every download.
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