What about my software which is in my old mac book pro like for instance parallels can I transfer this software to a new mak book pro that I want to buy ??
What about my existing software like parallels on my old mac book pro when I want to use that software on a new mac book pro I am ready to buy ???
Your new MacBook Pro won't run PPC programs. For Parallels you need to update to the latest version 7.
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I have CD version of Adobe Photoshop Element 9. I have CD version of Adobe Photoshop Element 9. I have purchased the new Macbook which does not have DVD drive. Can I download this software over the web and install using the Serial Number I have. Thanks,@
yes,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I'm trying to report a problem about a download which didn't work and I'm being charged for it.
I'm trying to report a problem about a download which didn't work and I'm being charged for it.
Store > View My Account > Purchase History > Report a problem.
Contact the store and explain the issue. They should be able to reissue your download or take whatever other steps are necessary to resolve your problem.
tt2 -
HI,
I got this problem : when i want to download the new version of iPhoto, i get this message : You can not update this software since you do not have the main version. What should i do ?
IPhoto was already on my MacBook Pro when i bought it.
Thank you for your help
ThierryWelcome to Apple Support Communities
Open App Store > Purchases, and see if iPhoto app is listed. If not, unhide it > http://support.apple.com/kb/HT4928 Apart from that, check that iPhoto is in Applications folder. If not, put it in this folder.
If nothing works, remove iPhoto, open App Store > Purchases, and install iPhoto free of charge -
You can not update this software since you have not owned the major version of this software.??
I have recently been having issues signing into my Apple ID and decided to go in and update my email and change my password.
Since changing my email and password I have been unable to update any of my apps. I receive this error message when trying to update, "You can not update this software since you have not owned the major version of this software."
I have looked into other forums and communities for a solution to this issue but from what I have read iTunes/Apple has yet to figure out a solution.
I have also read that the cause of this issue can be linked to two things.
One, is if you have multiple accounts on one computer. I only have one iTunes account/ Apple ID on this computer. This is my personal laptop and no one else has ever loaded on another account.
The second cause is linked to the country to which the apps were downloaded in. My computer and Apple ID were both created in the US, however 9 months ago I moved to New Zealand on a one year work holiday visa. Since living in New Zealand for the past 9 months I have been buying and updating apps, it wasn't until today when I received this error message.
I would really like to find a solution to this problem, but at the very least I would like to know what exactly caused this issue so that others may hopefully steer clear.
Any help would be much appreciated!
Cheers.I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update. -
when I request a software update, i am told my software is already up to date but I know it's not. how can I fix this?
The pre-2006 iMacs this forum covers cannot run any higher than OS10.5.8, and Apple pretty much stopped pushing out any updates for anything other than the current version.
If your iMac is a newer model (covered here: iMac (Intel) forum) you can run at least 10.6.8, available for purchase rather cheaply here:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and it's possible you can run higher depending on your iMac variant. So find your iMac variant, please do "About this Mac" from your Apple menu and, in the resulting window, click the "More Info" button to get this screen:
Please tell us the code name ans number for your computer in the line I've indicated with the red arrow. For an iMac, it will either be in the format, "PowerMacX,X" or "iMacX,X" depending on the age of your iMac. The trailing numbers where I put Xs will help us help you determine what exact variant you have and what upgrade options are available.
Also tell us how much RAM is installed. Newer OS versions often need more RAM that older iMacs shipped with. -
You can not update this software since you have not owned the major version of this software.
any soultions???Same here. Just becoming a nightmare. Updated iTunes and now can't update apps it itself is showing as available updates. Count me in on the latest "You can not update this software since you have not owned the major version of this software." bug.
Next I have to post about a new problem in iPhoto on a new thread.... it lost the "link" between some but not all photos I have in the library and what it itself posted to FaceBook a few hours ago...
Incredibly frustrating.
Imran -
I have been using a Lightroom 5 including recent upgrades on my Mac Pro laptop for the past 1 year. This was purchased as an upgrade from Lightroom 4 for which I have a serial number. Today I purchased a new Macbook pro and loaded my Lightroom 5 however it is asking for my serial number which I have misplaced. I am unable to trace my serial number anywhere. I have even checked my adobe membership to locate my serial number but it does not seem to have any record which is strange as I have been using this software for over a year now and the previous versions since 2009. Could someone help me in my predicament.
Contavct Adobe support thru chat:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
My old iPad 2 is updated to ios 7.1.2 but I have a new 4 which is only compatible with 7.0.4 from setup. How can I backup my account to the new iPad with this incompatibility?
What you need to do is temporarily set up your new 4. Just long enough to update the operating system. Then you can erase all content and settings - which puts it back to its out of box state, then set it up again, this time restoring it from the backup of your two.
So, using the same Apple ID on both - just to keep things easy - set up your 4. Just basically choose 'set up as new' to activate it, then immediately update the iOS to 7.1.2.
then erase all content and settings, which puts it back to 'llike new'...but the operating system will not reset, it'll remain 7.1.2
Then set it up again, this time choosing to 'restore from the backup' of your 2 and your 4 will be a near clone of your two. -
Just got PSE 6 for my new iMac, but mine is OS 10.5.7 and the box states v10.4.8 through 10.5.2. Can I use this software? I'm not very computer savvy, just so you know. Thanks.
Yes, you can use this software. Adobe never updates the system requirements from what they are when a version is released. When PSE 6 came out, OS X was at 10.5.2, ergo….
It works fine in 10.5.8 -
hello people,
its happening since 3 days that i get a updates for my paid and free apps in app store, for my oiphone 4s, when i try to update the message pops up saying that i " you can not update this software since you dont own a major version of the software"
i have many paid apps and i own each and every one of them all are under my apple id and all purchased directly from apple store.
the same thing is also happening with the updates for my macbook pro.
whats wrong ? app store bug ?
i would appriciate any help.
thanksI just have 1 apple Id . I don't have multiple accounts on App Store. All the apps were purchased from same apple id.
Thanks for quick reply. My problem still persists. -
My kids did something to itunes and now I'm getting the error.
You can not update this software since you have not owned the major version of this software. This is the computer that we have always updated our apps on. Does anyone have any ideas for me?I have the same thing. It looks like it's the store. What is happening is that instead of the store showing you only the updates for the account you are logged into, it shows you the updates for all of your accounts. So if you try & update an app that was purchased with another account, you get that message. This is a pain, as you have to go through the apps individually (update all just gives you an error) , and then log out & into the other account again to get the rest of the updates.
Message was edited by: jrentzke -
How do know which services use up my data on my tablet? 2:How can I avoid this?
How do know which services use up my data on my tablet? 2:How can I avoid this?
@mwbail2,
Great question! Managing your data usage is definitely important. You can view what apps are using data by going to Settings and then Mobile data on your phone. There is will show you the apps using data.
If you want to avoid the data usage on the apps you want to make sure you close out the apps when not in use. You can also make sure that they are not automatically updating whenever there is a new update to the app. To do this simply go to the Play Store and select Menu. Then go to Settings and there you will see the option to change the auto update to update over wifi only.
If you want to complete turn off data, just go to Settings and then mobile network and turn it off. Keep me posted if you need further assistance.
JohnB_VZW
Follow us on Twitter @VZWSupport -
I'm using same apple id for my ipad & ipod but after start using the same apple id on my ipad, i can't update my free software downloaded on both, it's showing "YOU CAN NOT UPDATE THIS SOFTWARE SINCE YOU HAVE NOT OWNED THE MAJOR VERSION OF THIS SOFTWARE" so how i can update my softwares on ipad & ipod using the same apple id
I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update. -
my laptop was stolen and with it my itunes, all of my music (including non-apple downloaded content) is still on my iphone 5, how can I transfer the files to my new laptop which is authorised to the same apple ID?
See this user tip for recovering the media from the iPhone: https://discussions.apple.com/docs/DOC-3991
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