What do i do when my itunes says itunes could not restore the ipod "ashley's ipod" because backup session failed. my ipod will not sync any songs and freezes my itunes. this has all started since i had updated it. are there any solutions on how tofixthis?
please help
Try moving the existing backup file to a save location and try again. It is located here:
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Similar Messages
-
My 3gs wont restore after ios 5 update. I have tried firmware restore and restore from backup, neither works. All I get is "iphone restore failed because backup session failed" Any ideas on how to make a successful restore with this ios 5 update?
I was having the same problem, I backed up my phone and then updated to iOS 5 and then it kept telling me it could not restore from my backup as it had failed. After reading a bunch of forums and posts and trying everything, I did manage to get it to work. I had tried the Time zone, creating a new computer user account, disabling anti-virus, etc.
It took a combination of things, one of which was disabling the anti-virus completely and copying the contents of the backup folder to my desktop and then deleting everything in the backup folder. Then I rebooted the PC, entirely disabled the anti-virus, copied the one backup I wanted to restore from the desktop to the backup folder and then trying to restore. Low and behold the phone said restoring from backup and I am back in business, so when in doubt, trying combining some of the fixes together. -
ITunes could not restore the iPhone "___'s iPhone" because the backup was corrupt or not compatible
Ok so bear with me here, it is somewhat of a long story.
I had been using an iPhone 4 for a while, with an old iTunes account that has all my stuff from over the years on it, on my computer. A week ago, I dropped by iPhone 4 in the sink and it got covered with water, despite quickly pulling it out, putting it in rice under a lamp, the phone was shot, and I was without a phone. My Dad, who is on the same AT&T plan with me, was using an iPhone 3. He was available for an upgrade, so he got a new iPhone, and gave me the iPhone 3. Now i'm not an apple master or anything but I have a good idea of what I am doing, normally, I backup my phone to my computer every few months. Basically everytime I plug it in to my computer which isn't very often because I just charge it with the wall charger. So got my SIM card with the same phone number and all, and obviously, while still being my number, it had my dads apps, messages, contacts and photos on it. So I bring it home, and plug it into my computer, I cancel the intial sync, and right click on the phone on the left side of iTunes and hit "restore from backup" I look through the list of backups, and the most recent one I see is from Dec 11, 2011. Which is surprsing because i'm pretty sure I had backed up since then, but I say whatever i'll still get contacts apps and most pictures back etc. So I hit it, and go through with it, and it tells me there was a more recent date of backing up, relieved, I click on that and continue, the normal bar comes up it says something like estimated time 30 minutes, so I walk away, come back 5 minutes later, and I get an error message saying, "iTunes could not restore the iPhone "____'s iPhone" because the backup was corrupt or is not compatible with the iPhone." Confused, I go back and try again, however this time I click on "old backup (the dec 11th one rather than the newer one) and the same thing happens after a few minutes. I go back a third time, and select a time from August of 2011. And I hit restore, and it goes through. However, this happened to be a backup I made right when I got my new iPhone 4, and therefore I basically restored my phone, to having nothing. Thats where I sit right now, with none of my contacts or pictures. I'm not sure if I backed up to iCloud or not and i'm not sure how to retrieve that. Some extra things: When I try to sync my iTunes library and apps onto the new iphone 3, I need to greatly reduce the number of songs and apps beacuse this iPhone is only an 8gb while the old one was 16, (I don't think that is the reason I am getting the error message though because when I sync it clearly says "Your iPhone does not have enough space). Also, this is obviously an iPhone 3, not an iPhone 4, updated with the most recent iTunes software, which, I believe is 5.1.
Any help would be greatly appreciated as I have over 1,400 pictures saved on my old phone (very important things to me) and a contact list of over 300 including important friends, coaches, teachers and workers.
Thank you very much, if it doesn't say my email on here try me at [email protected]
Thanks again
-Drew
Edit: The current phone is an iPhone 3G, not a 3Gs.ashleyfrg2,
you will need to restore your phone as a new device and NOT from backup. If you've been using your phone as recommended, you should have minimal data loss: Photos should have been imported to your computer right after taking them; contacts should be safe in a cloud service or on your computer. You CANNOT downgrade to 4.3.3. -
IOS 5: iTunes could not restore the iPhone "John's iPhone" because the backup session failed."
I've been battling to get my iPhone onto iOS 5 for 2 days, during which time my phone has been rendered unuseable, and is stuck on the set up menu. When I select "Restore from iTunes Backup," it tells me to connect to iTunes, so I do. I've tried to back it up 20 million times, and I think sometimes it failed, but other times the backup worked. But then, when I go to restore, I get the error message "iTunes could not restore the iPhone "John's iPhone" because the backup session failed.
So what do I do. My phone is unuseable and it doesn't seem like theres any solution.
Also, are you able to tell whether or not I've lost all of my data that is not my music/apps. Please tell me if you think I have.Good luck. My iPod Touch did the same thing. I now have a very expensive paperweight that I'd like to stuff up someone's nose over at Apple. The "resolutions" offered by Apple don't do anything for me (they never do). There are a variety of resolutions that others have discovered but none of them have worked for me either. This is my second Touch and the second major malfunction that is probably unfixable. If I can't get this fixed and get my data restored I'll probably give this thing to my toddler to play Angry Birds and I'll go buy a device from a company that knows what their doing.
Do a search on Google (or whatever) with the error message and you should find some suggestions from others who've had this problem, some seem to have found solutions. If I find a fix that actually works I'll make a follow-up post. -
I had a very larger OTHER folder in itunes, Went and ask Apple rep at shop today and he advised to do a restore but 1st back..
I back up and then did a manual back to make sure it was done.
Then i started iphone restore, all done and now to restore back up.
But i get a error,
""Itunes could not restore the Iphone on marks Moblie Because the back up was corrupt or not compatible with the iphone that is being restored.""
My pc runs XP and software is up to date, checked this before back up.
Disable Anti Virus
Checked itunes is up to date. Ok
Unplug all leeds at back of my pc, except key board & mouse/monitor.
Unpluged Modem.
Did restore again but get same error message,
help please.Try this -
http://support.apple.com/kb/TS2529
Best of Luck -
i have an HP Pavilion with Windows 7, Outlook 2007 and Firefox 5.0. since my upgrade to 5.0, i receive the following error message when clicking on a url in an email. message reads:
General failure. The URL was: [here it repeats the URL]. An error occurred in sending the command to the application.
what is the cause? what can be done to correct?
thanks in advance.I have the same problem after updating to 6.0.2 on Win 7 Pro SP1. Did not have any problems prior to upgrade to 6.0.2. (setting IE as default browser - yuk - allows links to be clicked with no problem)
-
My iphone 4 will only sync certain songs and album from my itunes, how can I fix this?
I have an iphone 4, and when I go to drag stuff to sync it to the phone it will only sync certain albums or songs, and not others. Mind you, these bands it will not sync now I have had on the phone in the past so I do not understand whats going on, I've tried redownloading Itunes, and factory setting my phone and none of which have seemed to work if someone can help that would be awesome!
i had the same problem and just figured it out.
plug in your iPhone and click on your phone under Devices in iTunes.
then, at the top, where it says "Summary, Info, Apps, Music, Movies, TV Shows, Photos" click Music
make sure the "Sync Music" box is checked along with "Entire music libary" and apply the changes.
mine wasnt checked and it only had 37 songs in my phone out of 927 that were on my iTunes.
hope that helps!
(also make sure your AutoFill doesnt have any weird settings.) -
IPod Classic 80g..message 'Delayed write failed?? Will not sync to itunes!
This message appears when I try to connect to my pc...
'Delayed write failed. Windows is unable to save all the data for the file J:\ipod_control. The data has been lost. This error may be caused by a failiure of your computer hardware or network connection. Please try to save this file elsewhere'
Ok..
A: I know the 'J' is the drive it is assigned too...I have been to admin and changed it....No luck
B: I have found the actual file in the hidden folders but cannot move it or save it elsewhere as it suggests....
C: I have reset and at one point factory restored through itunes.....
D: I have even been into the system start up sequence and set it up for ipod and itunes only.....
Am I being silly or is there a solution???
Please can somebody shed some light as to what to do...
Ta muchly
ChrisMy husband's 80GB iPod had the same problem a few months ago...turned out it was due to corrupted album artwork. Try unchecking the box "Display artwork on this iPod", close iTunes, reconnect iPod to iTunes and then recheck the box "Display album artwork on this iPod". Once I did that, the iPod loaded perfectly and no more error messages.
Hope this helps! -
I can't sync selected songs and playlists with itunes
On my laptop - I am unable to tick the "selected songs and playlists" to sync a cd i've imported. It only gives the option of replacing entire music library?
Is entire music library selected now in additon to Sync Music being selected under the Music tab for your iPhone sync preferences?
If you have manually manage music and videos currently selected under the Summary tab for your iPhone sync preferences with iTunes and you want to switch to syncing, you must select Sync Music under the Music tab first followed by selecting "selected songs and playlists" and your selections below.This will erase all music currently on your iPhone first. In regards to manually managing music and syncing music, you can do one or the other, not both at the same time. -
The CD's that I've been importing don't import in order. It's usually not that big a deal, except with an album like the Beatles White Album... I want the order as originally recorded/
Have disc numbers been entered into the appropriate field in Get Info on the tracks?
-
Have tried all avenues to try and rectify this problem and is getting very annoying. In the past it has stopped me from creating a list stating not enough songs matching which i find odd seeing i have over 2,500 on my iPod.
Dear Customer,
As you can see, your pre-requisite checks are failing because you are not on supported OS version.
Please verify supported OS from SRSP guide (If you are on prior Siebel version 8.1.1.8) or Certification tab for all siebel versions from 8.1.1.9.
I hope it helps.
Best Regards,
Chetan -
HT1695 what do I do when my phone says no wi-fi but the wi-fi in my house is on?
Today when I got home my wi-fi didnt seem to connect like it always does so I tried to do it myself. When I did it took almost 15minutes to load and after that I gave up so I turned my whole iphone off. After that I tried to connect again but this time the whole icon said no wi-fi and wouldnt let me click on it. I then got onto my computer making sure the wi-fi was on but still no luck even after turning the wi-fi on anf off, so here I am waiting for your help!
troubleshooting wifi http://support.apple.com/kb/TS1398
-
I have never been so frustrated before in my life with any phone. I find it obnoxious as it is that I cannot simply drag and drop files (especially MP3's) straight from my PC directly into my phone, which I have been used to doing up until now. Everyone who convinced me to get the iPhone has instructed me that my frustration can be fixed by downloading iTunes and syncing it all up via that program (which I have never used before). So, I downloaded the program successfully, however when I connect the iPhone 4 to the PC and iTunes is open, I get an error message that 'iTunes cannot read the content of the iPhone "iPhone" and that I should go to the Preferences tab of the iPhone and select 'restore' to restore this phone to factory settings. First of all, I don't understand why I need to do that. I have already downloaded apps and other important things in the 2 days that I have the phone. I am also scared that it will erase my contacts. This is such a headache. Music is very imporatant to me, but I am getting so frustrated that I don't have freedom over the phone which I thought was supposed to be one of the best out there. I would really appreciate help in this matter. I am sure the phone is great but I am on the verge of taking it back and getting something else.
Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David -
After updating my ipad to ios 7.0.4, I discovered that the wonderful 3d page presentation had been changed to an essentially flat two columns of text. The reason that I choose to purchase the device was solely based on this feature. The sense of reading a physical book was overwealmingly wonderful. When I complained about this to Apple support, I was informed that ibooks was essentially an independent developer over which Apple exercised no control. I asked how I could directly register my complaint with ibooks and was told that the only recourse to communicate with the ibooks developers was through an Apple Forum which they "occasionally do read". So how about it ibooks - what say ye?
Nobody in these forums can tell you anything about Apple's plans.
What you were told by Apple support sounds like nonsense to me. In particular the best place to give Apple your views on how they have changed this app is via
http://www.apple.com/feedback -
I just updated my 3GS to 5.0 and most of my apps and contacts disappeared. THis has never happened before through many updates. How can I get it back to where it was?
I did a restore from backup but that did not change anything.
I can see my apps in iTunes - it is like the update got some apps but not all, no contacts.
Total waste of my Friday.
What steps can I take to bring the phone back.
I know Steve is not smilingI got my contacts back by doing another restore! Relief..
But only a very few odd apps are showing up on the 3GS
Any suggestions?
Maybe you are looking for
-
Failed to run task sequence. Error occurred while starting the task sequence (0x8007000E)
Hi there Patch Tuesday yesterday (10th June2014). As always we deploy new patches first to a test collection where Windows 7 updates automatically apply. Upon trying to rebuild any of the machines in this test collection, we were presented with the f
-
Get Process Order List Based on Date Range and Order Status
Hi all, Iam using BAPI_PROCORD_GET_LIST to get the entire list of Process Orders based on selection criteria as plant. However I have noticed that there's no selection option to get records between start and finish times neither does any option exist
-
Syncing Documents between MacBook & 1st gen iPad
Is there any way for me to access documents on my MacBook Pro on my first generation iPad? My MacBook came with the Preview program that allows you save highlighting...is there a similar app for iPad?
-
Can I use Visa Electron to rent a movie in iTunes?
Hi, I want to rent a movie in iTunes, but can I pay with my Visa electron card? (I'm from Finland, if that has any significance)
-
hello all, I'm building a graph between 23/2/2005 and 08/03/2005. my problem is that I get only one grid line in 01/03/2005 and I need grid lines to every day. tnxs for your help, shai