What happens to volume customers with upgrade plans?

We're a nonprofit TLP customer with a few dozen licenses for the Creative Suite, InDesign standalone, stuff like that. When we buy new licenses, we always buy the upgrade plan. And we keep those upgrade plans current - management loves the fact that we can predict costs for Adobe software two years ahead.
Linked PDF says:
Make your software budget more predictable
Predicting timelines and prices for upgrades of your current software licenses can be challenging, but budgeting for Adobe upgrades doesn’t have to be. By investing in Upgrade Plan, your organization can lock in a set price for all future upgrade licenses that are released during the length of your Upgrade Plan coverage period.* This takes the guesswork out of software budgeting and buys you tomorrow’s software at today’s prices. For a percentage of the license cost, your organization gets access to the latest Adobe products, which streamlines software management and stabilizes budget forecasts. In addition, Upgrade Plan costs can be paid up front or through annual payments, allowing flexibility in the purchasing process.
I've not been able to find any information about what happens to our upgrade plan. (And when I called Adobe CS, I was disconnected after 70 minutes on hold. And when I tried CS chat, they told me to call in.) Has anything been posted or said about institutions with upgrade plan coverage?

Actually, Jeff, I wound up coming here and posting this as a result of my conversation with my sales rep. I have also already contacted Adobe Volume CS and found some answers - answers that were, notably, nowhere in the FAQ.
To be honest, I'd come back here to mark Arjit's response as "helpful" as that is obviously what he was trying to be. I can also see why his answer could be marked as correct, as this question should (his term) be covered in the FAQ, although it is not. However, your answer is also correct - there is no one global answer for all AVL customers still covered by an Upgrade Plan, and that each volume customer will need to contact the Adobe Volume Licensing Team.
Seeing as random internet people have been emailing me out of the blue for years with difficult questions on the strength of an answer marked as "correct" on these forums, I wanted to ensure that none of the AVL customers who were searching for answers found this conversation with a search, and then went and read the entire FAQ over and over again without finding any answers, as I did.

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