What happens when you need to restore factory settings but can't ?

iPod was working fine, no probs. Then, it switched to Disk Mode and became a grey screen instead of colour, and gave off the ! sign. I have tried to re set...no luck..have tried to restore factory settings...no change. Tried to restore again, and couldn't because of formatting failure "disk write error" Am ready to jump up and down on this thing !!!
toshiba satellite pro 4300   Windows XP  

Thanks camoracer,
I am a new iPod owner and haven't had the experience of tryiing various controls. I guess I'm conservative as I don't want to wind up erasing everything after all the hard work of scanning album covers for those that don't exists and typing in names of songs for albums that do not have online access to names.
Your answer is the one I was looking for to enable not sending some songs to the iPod that I still want to keep available in iTunes.
I could have worded my thread title better also, but thanks for picking up on what I was looking for,
Ken

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