What is so hard about setting up a fourm site?

This has been on ongoing issue even before NetIQ bought Novell.
<rant>
Why is it so hard to setup a forum site that doesn't crash and misbehave constantly??
It is a regular occurrence when redirecting from google to a novell site, that I get redirected to the main support page. Not the Thread or TID I was looking for! I have to keep the failed page up, and click on the google link again to get there!
Why is it a 50/50 chance every time I come to this site that I can't login? I have to purposely go to the customer center site, login in and come back to this forum??
Why is it also a 50/50 chance that when I do login, I will not be able to find the "My Profile/Setting/Subscriptions" links on the top of the page?
How am I suppose to promote Novell in am increasingly difficult environment when I can reliable get support from this website?
If I was responsible for this website, I would expect that I would have been fired long ago!
</rant>
Thanks
Bob

Hi Bob,
Nice rant. Deserved too.
As for the redirect from Google, we haven't been able to figure that one out but it's not unique to these forums. We've been working with the software vendor for a while trying to figure that one out. When we get that one solved, we'll be as happy as you are.
As for the not being able to login sometimes, it's explained in the forum FAQ: Novell Forums FAQ That said, you've probably noticed that it's been a little worse yesterday and today. That's because we are doing something about that one. Yesterday we switched the forums from an iChain login to an Access Manager login . That's the first step. The forum login timeout just went from 1 hour to 3.5 hours. I'm working with our IT department on ways to keep the sessions going even without passing the password, which we don't want to do. Seeing the profile settings is a function of the transition and should be fixed soon as we complete the migration from iChain to Access Manager as quickly as our IT department can do it as it's not just the forums, it's other areas of our entire web site too. We're trying to get it done with as little disruption to service as possible.
As for me being fired, who knows, you may just get your wish. I apologize for the problems you've experienced. We're working on it. - Kim

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