What's wrong with skype support?

Hi, I bought a subscription to call Finland, so I can call my 87yr. old mother. Worked fine for few months. This summer we took a trip to Finland to go see her. When we got back I tried calling her with Skype and her number was blocked by Skype. I contacted their support and they assured me this block would be taken away. I tried calling later againg and it was back. I now received email from Skype saying her number is blocked and I can't call it anymore with Skype???? I was told on the chat line it's because "fraudulent use" ??? My mother has not received any strange phone calls and she does not have a computer. I would sure like to talk with a supervisor, but even after requesting this on the chat all I get is this email giving me no reason why her number is suddenly blocked. This is VERY strange behavior by the Skype customer support. As a consequence of this I lost $4.99 on my subscription for not being able to make calls to my mom. I have now cancelled my subscription. Has anyone else had a similar situation?

Sorry to hear about your experience suffering from our ongoing anti-fraud activities. We take the security of user accounts and their product use very seriously which is why the number you were calling had to undergo an investigation. We've concluded that investigation and you should be able to call the number again now.
Please also check your personal messages here on the community (the envelope icon on top right) for more details in a personal message I sent you.
Follow the latest Skype Community News
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What is wrong with Skype?

Hello everybody!
I've been using skype about 8 years from now but now I'm getting problems like this:
•When trying to recall somebody it just instantly hangs up.
•When I hang up on somebody, Skype just freezes(goes Not Responding) and unfreezes after 2-5 minutes.
•When I was talking with my friends in group call with web cameras on, something happens after talking more than 1 hour, for example, cameras just turns off, same is happening to screen sharing.
•When talking to somebody it's impossible to send pictures or documents, I mean small files, not more than 30MB. Any file is sending slowly(10kb/s), even though sender and receiver have fast internet speeds(More than 20mbps).
This was happening last week, still have these problems sometimes.
What should I do? By the way, Skype isn't using more than 15% of my CPU even when Not Responding.
Thank You!
Kalvis

Hi, Judedon, and welcome to the Community,
Please check your account usage history for clues ... and change your password immediately if you have not already done so. To learn more about what may have happened, please contact Skype customer service for assistance.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

What's wrong with skype and banning my accounts?

I've had many accounts 8+ banned, I've had to switch aliases multiple times including [Removed for privacy] and others, I make an account and within a week it get's banned, idk if its a ban but when it happens my client crashes then when I try to recover it it says the account doesn't even exist. wtf

Hi, XepherHF, and welcome to the Community,
Please do contact Skype Customer Service to ask about this. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

What's wrong with skype

Hi.
After latest system updates, skype started to throw segfaults.
skype
[1] 5729 segmentation fault (core dumped) skype
I thing it has something to do with glib or glib2, because of the huge updates of GNOME libs and packages today.
Any fix/workaround?

:: lib32-atk: requires lib32-glib2>=2.25.17
error: could not install package /tmp/lib32-glib2-2.24.1-1-x86_64.pkg.tar.xz
ehh, only problems today I don't have that time to deal with this now. hope this gets fixed soon.
Last edited by kellerman (2013-04-22 13:39:38)

What is wrong with HP support?? ROTFL

I have a cq60-615dx and was told there is a recall on the audio (see HP)
Well they go above and beyond making sure it is fixed. I had a Super Duper Experince. So why is it when you compliment them, they appoligize for my great experince with HP.
OMG ...TWICE!
I guess they are so use to negativity they can't handle good comments like:
HP rocks. Or
Value of product is OUTSTANDING!
You guys go out of your way!
And
Im Impresed....
I was puzzled that I kept getting a "I apologizes... about that.. And how can I remedy the problem...????
I guess the best support really is online.
I really don;t get why HP gets so much Flack from other people. I really LOVE HP and Compaq stuff.
So I am kind of a at a loss on why some people really have a bad time with there HP Products.
I think it is more user error then HP's doing.
My laptop has survived 2 car crashes. And It's still going strong.
I hope to one day work for HP again. They do a great job with Bank of America. And I can;t wait to be on the HP team one day.
There will always be Snafu;s and the like. and Shat happens... Stuff goes out. And things go bad. When it does HP never lets me down. And I will contine to buy there stuff. It just works! And works like you paid for it.
Again Thank you HP. Even though your Phone tech suport Supervisors are from another planet entirely. Your Prouducts are first rate.
Again THANK YOU HP.. You are Far above the bar of Excellence.
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I totally hope that you are right. I am currently having a problem with my hp's ac adapter, but this is *probably* more related to overuse rather than the quality of hp products. I bought my current hp dv6 laptop back in January, and everyone has been warning me that I will start having serious problems with it in the next year--as I've heard that most hps last only about two years before they start to experience issues that require professional support. I try to take care of it as best as I can. I clean the LCD screen every week, use compressed air on the fan once a month, and also blow out the keyboard and air vents regularly. I use a cooling pad instead of keeping it on my bed, and I always turn it off properly when it is not in use. I am very picky about my network's security as well and do not download any unecessary files. If I keep following these practices, I hope that my laptop will stay in good shape. One of my friends has had her hp for about five years, and her only problem with it was that she had to be out $30 on a new adapter after the original got fried a few years into its use.
If you can, would you answer my question titled "Problem with AC adapter?" I would really like to get an opinion on it. My hp is still under warranty, so if I can't troubleshoot the problem, I might have to ask for a new adapter.

What's wrong with Skype and Firefox? In today evening I received a notice about Skype. "Get a way Skype extencion"? Security problem!? !?

On alert window
Take off extension and start computer.

Mozilla has decided to blocklist the Skype extension because of all the problems it is causing.
See http://blog.mozilla.com/addons/2011/01/20/blocking-the-skype-toolbar-in-firefox/
<blockquote>The blocklist entry will be a “soft block”, where the extension is disabled and the user is notified of the block and given the option to re-enable it if they choose. It’s also important to note that the Skype application itself will continue to work as it always has; only the Skype Toolbar within Firefox is being disabled.
</blockquote>

What is wrong with Verizon support?

I have placed an order that never got filled, then had to cancel that order. Then, I placed another order, only to be told it would be delivered to my home on the 18th. Then, I find out that I needed to talk to fraudulent department before the order was filled. So, did that on the 18th. Then, after checking status, I had no tracking number. So, I called on the 20th to get that, and there was no tracking number. I was told that FedEx routinely does not assign one, but they saw that it was to be delivered at my home on the 21st. Sat at home all day on the 21st without a delivery. Called the night of the 21st, got the same story, on this time, my phone were located in Lubbock, TX and that I would definitely have them on the 22nd. The day came and went without delivery once again. Called again today, Nov 23rd, 2013, and there is still no tracking number, but somehow they see that the phones are still in Lubbock. We have been lied to over and over, and it is the most disappointed I have ever been in a customer service situation. No one helps at all. It has been since the 15 of November, and still no one has any idea where my phones really are, or when they are going ship. My daughter is in the military and and is awaiting one of the phones. If it is not received, she will not get to come home for Thanksgiving, as it is a requirement for emergency contact. What does someone have to do to get a company to care about their clients?

It is very easy for them to see the phone is still in Lubbock Texas as they have a warehouse facility in Lubbock and this tells me that your phone has NEVER left their warehouse. FedEx assigned ALL packages a tracking number when the package is created so their excuse of FedEx did not create one is bogus. The only way a package does NOT have a FedEx number on it is if they have not processed your order yet.
What phone is it? I would try a third party reseller or one of the big box stores to see if they have it and tell Verizon they can keep the phone in Texas

What is wrong with this support site?

forget the fact i cant add songs to my ipod, my question on how to fix this problem won't post to the support site.i've been using itunes for years but am at the end of my patience and ready to quit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This one?
https://discussions.apple.com/message/21086889#21086889

What is wrong with phone support?

I've been on hold 1 hour, 22 minutes and counting.

I had sort of a similar issue but not the same. But it resolved by forgetting the installer and going ahead and opening server.app and it downloaded more software and that went ok. Just a shot in the dark.

What is wrong with my video on Skype?

what is wrong with my vedio on skype
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hello 087..., and welcome to the Community,
Thanks for your inquiry. In order for the Skype Community to help you, some more information would be helpful:
- Hardware use (laptop/phone/tablet brand and model)
- Operating system (version and updates installed)
- Skype version used
- Internet connection used
- Any error messages you see; a screen shot would also be helpful (as long as no personal information is shown)
Thanks in advance.
- Skype Community Moderation Team
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

What's wrong with my device? It does not allow me to make calls with Skype or Viber... Can someone help?

What's wrong with my device? It does not allow me to make calls with Skype or Viber... Can someone help?

My device is a Blackberry Z30. Skype and Viber just to work fine. I had to travel abroad and turn off data services while traveling outside of the US but the applications worked just fine with Wi-Fi. Suddenly they stopped working to make calls. I can still send text messages, but when I try to do a voice or video call (in the case of skype), it only says "failed call" and when I try to call using Viber I get an error message that says the I can not use the application until I complete my GMS call which is ridiculous because I'm not using the phone other than trying to place my call through Viber. The interesting thing is that when I go the permission page in my security settings everything indicates that its on but is gray out and I do not have access to change any setting. The same in both applications. The rest of the applications are accessible to change settings. I already uninstalled skype and reinstalled it and still the same problem. I'm ready to back up everything and wipe out the device to original settings.

What is wrong with this subscription?

Hi,
I have read most of the posts about subscription here and still I can't find a satisfactory answer...
Here is my problem:
I've got a 150mins Dominican Republic landlines subscription, which I purchased on the 9 Dec 2010 for a year. During that period (until now) I have never been able to tell when my minutes will restart... the process seems to be random and frankly quite arbitrary. The same subscription was renewed on the 9 Dec 2011 (I've already got a payment receipt for it!), however it is Dec 12 and still I've got no signs of my minutes. What is wrong with your system of subscriptions? How can I work out when each month I'll receive the minutes from the subscription? Why the minutes can not simply be reloaded at the same day each month?
I am looking forward to your assistance.
Regards.

I'll gladly explain the minutes reset.
Limited subscriptions are reset based on initial purchase date and time.
Here's how you can find out the exact date and time
1) Open your order history by clicking on this link
2) Locate the first subscription payment (not recurring payment)
3) Click on order ID
(You should see something like this)
This means that subscription minutes are reset every month on the 12th 17:47 GMT
GMT time: http://wwp.greenwichmeantime.com/
I hope this clarified the subscription reset.
Note: If subscription was not reset as expected then please contact customer service:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

What's wrong with my iPhone 5c?

Last night I was on my phone until it died. It was working perfectly fine as usual. Then this morning when I went to charge it, it turned on, but the screen looked distorted and the touch was not working. The only thing I can do is turn it on and off. I took it to an iPhone repair place to see what was wrong and if it can be fixed. The guy checked it out to see if there was any type of damage to it, which there was none. He then tried to put a different screen on it but the screens he tried also were distorted and the touch did not work. Since it couldn't be fixed, I went back home and tried to plug it into my iTunes account on my computer to see if I can somehow try to fix it from my computer by restoring it or something else. However, when I plugged it into my computer, it says that iTunes cannot connect to my iPhone because it is locked with a passcode. I don't even have a passcode on my phone. I have no idea what has happened to my phone. I have had it for about 9 months and never had an issue with it before. If anyone can help me out or at least give me an idea of what is wrong with it, that would be greatly appreciated. Thanks

Try the usual steps: restart, reset, restore.
http://support.apple.com/kb/HT1430
http://support.apple.com/kb/HT1414
If you try restoring from a backup and that doesn't fix the problem, try restoring to factory settings and, if the problem goes away, then synching your apps. You'll lose the app data and settings, but if the problem is due to a corrupt cache or settings file, that should cure it.
If none of that helps, your device may have developed a hardware fault and will need to be take or sent to Apple.
Regards.

I need help figuring out what is wrong with my Macbook Pro

I have a mid 2012 Macbook Pro with OS X Mavericks on it and for the past few weeks it has running VERY SLOW! I have no idea what is wrong with it, i have read other discussion forums trying to figure it out on my own. So far i have had no luck in fixing the slowness. When i open applications the icon will bounce in dock forever before opening and then my computer will freeze with the little rainbow wheel circling and circling for a few minutes... and if i try to browse websites it take forever for them to load or youtube will just stop working for me. Everything i do, no matter what i click, the rainbow wheel will pop up! The only thing i can think of messing it up was a friend of mine plugging in a flash drive a few weeks ago to take some videos and imovie to put on his Macbook Pro, he has said his laptop has been running fine though... so idk if that was the problem. Anyways, could someone please help me try something? Thank you!!

OS X Mavericks: If your Mac runs slowly?
http://support.apple.com/kb/PH13895
Startup in Safe Mode
http://support.apple.com/kb/PH14204
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Increase disk space.
http://support.apple.com/kb/PH13806

What is wrong with my log in display screen?

Hey There guys,
This problem started occurring right after i updated to Yosemite, which was quite a while back. Every time I turn on my computer and I get to the log in screen where I put my password, half the screen is normal and the other half is black with green lines running through it(this was the latest) other times it is white rectangles with little black ones running through them. Im not sure what is wrong with it, I never dropped my mac or anything.
I have attached an image.

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Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/http://www.apple.com/retail/geniusbar/
 Cheers, Tom

What's wrong with skype support?

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