Whay is my paid in full account suspended?

Question

I have been a customer of Verizon Wireless since around 1990. Today my service  was interrupted. It was explained to me that this was due to a
returned check of $75. I knew the check would be returned due to a problem with my banks bill payment system and made payments of $186 and of $75 on 3/4/2013 to make good on that returned check. According to my inquires on-line and with VZW representatives nothing is currently due until 3/23/2013 (today is 3/18/2013, 5 days before my due date) which I intend to pay in full.
I escalated this to a Lauren who claimed to be a manager in the financial services department who explained that even though nothing is currently due and the account is up to date they need a payment of $75 because my make good payment actually hit their system before the check ACTUALLY bounced. Even though nothing is now due; even though I have made two payments since the returned check was originally submitted, one for the exact amount that the retuned check was for; even though I have been a customer of Verizon Wireless since about 1990, she indicated that there was nothing she could do unless I paid them $75 that is NOT currently due. I asked to escalate beyond Lauren but she claimed she is the highest level of employee that talks to customers.
I understand that VZW must ensure the financial soundness of the company, but this seems to be the way to drive away customers
and seems to be totally absurd. Nothing is currently due or past due, I have made subsequent payments to cover the "bad" check and to bring the account current and the fact that the customer in question, me, has been with VZW for more than 20 years with multiple accounts means nothing.
What is going on with VZW are they tired of customers. It would seem fitting in a situation like this to reconnect service and advise the customer that the computer automatically follows a set of rules that resulted in your suspension. Tell them you appreciate the account being up to date and fully paid and would like to remind them of their next payment due in 5 days.
Account in good status being suspended for $75 NOT yet due. Wow what a business model.

Answer 1

    Hi there supascience!
Wow, your loyalty since 1990 is greatly appreciated and we definitely don't want that to be put in jeopardy over this billing issue. With that said, I'm terribly sorry to learn about this and want you to know that we should be doing everything humanly possible to notify you of how our billing system works as well as how to resolve matters.
Given this situation, I would love to do some further research on your account to see what happened and make sure you get some proper information. At your convenience, please follow us and DM your mobile number. I look forward to receiving it!
EvanO_VZW
VZW Support
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