When a BT line is not a BT line.

Hi All, I have been with BT since December 2009 and did a home move on the 21/07/10 and then is when the problems began. I was with o2 for my BB and did the home move with them but they told me that my number(which I took with me) wa not coming up on their database as a live number. For the next week they told me they contacted BT and tried to resolve but I got impatient as I was not happy with how they where handing this. So off I trot to Sky as I have TV with them and low and behold they tell me the same thing and again they get nowhere with BT and cancel my order!!! Out of curiosity I decided to check BT BB Speed Checker and when you type my number in it gives the error message "As your not on a BT line please input your post code and house number" WTF?????? I have sent e-mails through the site complaining about this and they are being ignored, if I call no-one will take responsibility for this as they say the phone line works and BB support wont help as I dont have BB with BT. Still with me? So what can I do? I have a BT line which appears not to be on any database and nobody will help, I have never dealt with this poor level of customer service. I work in this field and we have 3 hours to reply to enquiries but BT pretty much keep taking my line rental money but not providing me with one capable of BB! Any help much appreciated.

Hi, The home move went a smoth as can be. Engineer came, did his thing phone worked straight away. Never had a problem using the phone. Everything is active and I am certainly paying a bill to prove it. BT called me today and said this had been forwarded to BB support who will look into it but I have heard this time and time again. All they seem to be interested in is selling me BT BB which every person who calls mentions. Thanks for the replies and here's hoping this time someone will call me back.

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When a BT line is not a BT line.

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