When a defective item like a iPhone or iPad is returned to the Apple Store, is the new item the replace a refurbished item or is it bran-new
Once my iPod touch 4th generation had an issue with the home button, so I made a genius bar reservation. When i got there I explained to the nice girl working there what the problem is. She did her things and then made a decision to give me a new iPod touch. After it was all said and done, Not being sure I asked her if this is new or used. She said confidently that Apple doesn't do or give refurbished things, so I walked out all happy that my iPod touch now has no more home button issue. So now a little over a year and a half later my iPad 2 has what looks like a dead pixel on the upper left hand side of the screen, I'm planning a genius bar appointment but I posted some questions here to see if there are other options. one person suggested I go to the apple store and show them and they will most likely exchange it with a refurbished one that'll be like new. That's my question, why did the nice girl tell me the day I took in my iPod touch that Apple doesn't do or give refurbished items? I rather keep this iPad I'm using now with the dead pixel then get a refurbished one that may have other problems like a bad home button or something.
Tommy Vercetti
Not having been a party to that transaction, I would really have no way of knowing. Chalk it up to an unfortunate miscommunication. These things happen.
Best of luck.
Similar Messages
-
I downloaded Lion and icloud last week on my iMac that I purchased in May. When I plug in my iphone 3gs or ipad 1 I get the message "the iphone (ipad) software server could not be contacted." Can anyone advise me what to do? I am very ignorant when it comes to using my my Mac and don't know how to do much of anything and not familiar with the lingo do please be patient with me! I bought my mac when I began a second career as a teacher and have not had any spare time to become familiar with it. Thanks, Melindakm
I downloaded Lion and icloud last week on my iMac that I purchased in May. When I plug in my iphone 3gs or ipad 1 I get the message "the iphone (ipad) software server could not be contacted." Can anyone advise me what to do? I am very ignorant when it comes to using my my Mac and don't know how to do much of anything and not familiar with the lingo do please be patient with me! I bought my mac when I began a second career as a teacher and have not had any spare time to become familiar with it. Thanks, Melindakm
-
IPhone and iPad Constantly return to the Home Screen
My iPhone AND iPad constantly quits mail, pandora, and may other apps and returns to the home screen. It also does the same in the middle of typing emails. I have spent four months back and forth to the Apple Store with no success. The attitude has been well...I don't know what's wrong. Now the warranty is up. Any advise or options?
You name it, I have done it, multiple times. I have restored and set up as a new device every trip(4) to the Apple Store and on my own several times. The store has also reset the firmware twice. I have spent about 10 hours at different stores tech with no resolve. This all started when icloud came out.
-
The latest version of itunes (10.2.2) freezes immdiately after connecting a device when trying to sync to ipod, iphone or ipad. The beachball just keeps spinning forever or until I force quit
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Application Support/SyncServices
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
I keep getting message on Iphone and Ipad "Enter password for the Exchange account 'Chris Buggy' " whenever I try to access my personal email account. I tried all possible personal passwords and none work. This is company issued Iphone and Ipad.
Hi StuNYC,
Welcome to Apple Support Communities.
It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that cause an alert like that to appear in when starting the Mail app.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
I hope this helps.
-Jason -
I just purchased a new computer and downloaded I tunes but when I go to sync my iphone and ipad touch my library from my old computer doesn't show up on the new one. Only the purchased itune songs come up. How do I get my original itunes library?
Have you copied your content over from your old computer and onto the new on ? If not, and you still have your old computer, then there a number of methods described on this page which you can use to copy your library over : http://support.apple.com/kb/HT4527 . If you no longer have your old computer then have you got a backup of your content that you can copy onto the new computer and add into iTunes ?
-
I bought an iPhone 5 from the Apple store with a new Sprint contract in Sept. 2012. I would like to know if I port my number to T-mobile and pay off my Early Termination fee with Sprint, will my iPhone 5 will be unlocked to use with T-mobile network?
As Ethmoid says, it is still a CDMA phone as I told you earlier, and it will not work with t-mobile. Even if Sprint unlocked the phone, it would only unlock the GSM side for international use. They will not unlock the GSM side for domestic use in the US.
-
when trying to activate iCloud on iPhone and iPad I get "account not verified... check your email." Can't verify account on either device.
Can't verify device on website either.Welcome to the Apple Community.
Put in a request for another verification e-mail to be sent to you.
Start here, change your country if necessary and go to manage your account.
Also check your Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether. You may also wish to contact your mail provider to see if their spam filters are removing the email before it gets to you. -
All of a sudden when I try and sync my iPhone or iPad to my iMac it freezes. The beachball rolls and rolls around. I have downlaoded all updates but no fix!
Many site issues can be caused by corrupt cookies or cache.
* Clear the Cache
'''[https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache]''' {web link}
and
* Remove Cookies
'''''This will log you out of all sites you're logged in to.'''''
Press the '''Alt''' or '''F10''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Privacy.'''
Under '''History''', select Firefox will '''Use Custom Settings'''.
There is a button on the right side called '''Show Cookies'''.
If there is still a problem,
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Press the '''Alt''' or '''F10''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?. Then restart. -
After update and restore i am getting a message like ,Your iphone could not be activated because the activation server is temporarily unavailable.also i am getting no service message and also connected to wifi
mine is and before what the other guy wrote, it said your iphone could not be activated because we could not reach the server
-
I tried syncing my iPhone to Mac and got this message when iPhoto pictures got synced: " this iPhone couldn't be synced. The requested file could not be found". Help what do I do now?
Try deleting the iPod Photo Cache from your computer.
http://support.apple.com/kb/ts1314 -
My MacBook Pro doesn't sync to iCloud like my iPhone and iPad.
My MacBook Pro doesn't sync to iCloud like my iPhone and iPad. What do I need to do?
Your version of OSX is too old, the minimum required is 10.7.2, you have 10.6.8.
-
I've just set up my mac Mail to receive my hotmail. It's now trying to download the whole of my hotmail account of 20,000 emails! I only want it to show the latest 200 (like on iPhone and IPad) Is there anyway to control this?
On your iPad, just go to Settings>Mail, Contacts, etc.>Add account>iCloud and put in the details of the account you set up. Shouldn't be a problem at all.
-
I just received the error message "Attempting to copy to the disk failed. The required disk cannot be found". When I try to sync my iPhone or iPad to iTunes. Anybody have any ideas? The sync worked yesterday.
I'm having the same problem. I just bought an album from my iPhone and when I select "Transfer purchases", I get the same message.
-
I download songs from my dropbox to my macbook pro and then upload them to my updated iTunes. iTunes plays them in entirety, but when i update my iTunes match, my iPhone and iPad skip many of the songs and albums. Why? I have tried everything.
If you have manually manage set, you do not sync.
If you want to sync, select the content desired to sync and sync.
This is all covered in the User's Guide.
Maybe you are looking for
-
Can't Sync Ipad 2 with Computer b/c Itunes 11.1 installation fails
Hello! I have a question in regards to my ipad 2 and syncing it to my computer. I recently installed IOS 7 onto my Ipad 2, but when I went to sync it with my computer, Itunes gave me an error saying that I needed to download and install itunes 11.1 f
-
Problem with sender file adapter
Hi all, I am having a problem in reading file with complex structure, my structure is like this: Header - 1 rows - 0 - unbound Footer 1 In the recordset Structure - Header,1, Row,*, Footer,1 The file is not being read, only if I cahnge the * to the e
-
How do I get Quicktime Pro for Windows to save audio files?
No matter what I do QTP for Windows only saves .mov files. I am trying to create a new audio recording but the only file type I can save is movies. I bought this product specifically to try and migrate old cassette music to itunes. Any clues as to ho
-
I know the question is stupid, but why don't unify all models of sound cards in a single package drivers ? I believe that would facilitate for the company and for users since we could only get a single model Drive and the installation recognize the t
-
Importing from photoshop to iphoto
I want to import from photoshop to iphoto and keep getting an file unreadable message. I changed it from a psd to a jpeg.