When attempting a sync with my iPod Touch gen 5 I get this error "The iPod "****" could not be synced because the sync session failed to start." I could not find the backup file to delete per researched support recommendation. I have synced this iPod.

"....could not be synced because the sync session failed to start." I have synced this iPod with this MacBook Air about 6 weeks ago. Now it won't sync. A possible solution is to delete the backup file located in Mac:~/Library/Application Support/MobileSync/Backup/ However, I don't have a "MobileSync" folder in my Application Support folder. Please help.

Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?
Also:
https://discussions.apple.com/thread/3415227?start=0&tstart=0
https://discussions.apple.com/message/16400530#16400530

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When attempting to convert pdf to word doc, I continually get "An error occurred while signing in" despite the fact that I'm already signed in. Please help if you can?

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Trying to restore ipod touch but keep getting various errors

so alot of my music kept skipping (the song would start and jump around within itself) so i updated the ipod, then had to update itunes, and now my ipod wont turn on so ive tried restoring it but evertime i do i get errors first it was error 6, then 37 and then i updated my version of microsoft windows tried again and then got error 6 again.
anyone know what the go is?
ever apple device ive ever owned has has had problems i dread going to the apple store so hopefully i can fix it without having to do so.
thanks

Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Every time I try to restore my iPod touch 4G, I get an error message.

I plug my iPod touch into my computer, open iTunes, go to Devices, go to my iPod touch "King" and click on Restore. It asks if I want to Back Up the iPod, I choose Don't Back Up because I already have a Back Up I want to restore it to. Then the usual, "Are you sure you want to restore the iPod "King" back to its factory settings? All of your media and other data will be erased." I click restore and it gives me a warning about how I haven't transferred my purchases, and they'll be lost. I wasn't worried about that so I skipped that. Then it gave me the iOS 6 Software update description, clicked Next. Then the License Agreement, wont through that. After I pressed agree, I got an error message saying: There was a problem downloading the software for the iPod "King". A duplicate file name was specified. I did have another iPod touch used with this iTunes (3G), same music, plus more on my 4G. I'm using iTunes 10.7, the latest one, and Windows 7. The restore works on my laptop, but it doesn't have the Back Up I want.
What do you think the problem is?
And how can I fix it?

Well, the problem isn't the back up because I already have a backup saved that I can restore from, I honestly don't know how, but I do, and it has all my apps. The problem is restoring it. I keep getting the "There was a problem downloading the software for the iPod "King". A duplicate file name was specified. With my 3G iPod touch, I did not have it named as "King". I had it as another name. I don't know if that helps, but as I said before, Backup-wise I'm okay for now. Restore-wise I'm not.
NOTE: Reinstalling iTunes doesn't help.

Ipod touch 2nd generation getting unknown error -1 message while trying to update to 4.2 disabled the security still get message any suggestions?

While trying to update my ipod touch 2nd generation to ios 4.2 i get the messge this ipod could not be restored. Unknown error occured (-1). Tried updating with security software disabled, restarting both computer and ipod still same results any suggestions?

Since Apple says:
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
It sounds like you have a hardware problem ((device may need service). Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT1386 my iphone won't sync with my computer. I keep getting an error message -69. what can I do?

when calling a landline number from my contacts list it jumps to my email instead. Why?

Backup and move to a new computer
http://support.apple.com/kb/HT4137
new article on backup, updating, and restoring posted:
http://support.apple.com/kb/ht1766
http://support.apple.com/kb/HT1414
Some errors are poorly worded and inaccurate.
How to restart AMS
http://support.apple.com/kb/TS1567
I go into Services, then restart Apple Mobile, and just for good measure restart Bonjour and iPod services as well.
You could go into Programs control panel, click on Apple programs, and then on Repair.
If you still have trouble, look in Devices and Printers - USB devices, and control click on iPod USB device; also in Device Manager. Probably shows error yellow ! and "error code -10 could not start device". For that, I am not sure what to do but have it on mine and contemplating a clean install (backups are fine and Windows Easy Transfer). Was going to do that today but keeps getting later, so maybe tomorrow, and so I will know better and more.
Removing Apple Software (link from AMS article)
http://support.apple.com/kb/HT1923
Did not do me any good.

I have HP Pavilion TouchSmart with Windows 8.1 and current version of iTunes. I downloaded 2 apps to my laptop and am attempting to sync my iPod Touch but keep getting an error stating my computer is not authorized but it is. How do I fix this?

Each time I try to sync I get the same error message. Each time I authorize my computer. And each time I get a reply that my computer is already authorized. I cannot get this to sync.Any ideas?

Maybe:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

Will the iPod Touch 4th Generation get any other updates beyond 6.1.3?

Will the iPod Touch 4th Generation get any other updates beyond 6.1.3?
Also my dad's iPad which is a 2nd Generation got the ios 7 update and also the fact is my iPod touch 4th Generation is alot newer than my dads ipad
Will my 4th generation get any thing similer to the ios 7 update or am I stuck with an outdated ipod touch?

I doubt it.
All the iOS devices compatible (iPhone 4 and later, iPad 2 and later, and 5G iPod touch) with iOS 7 have at least 512 MB of memory. The 4G only has 256 MB
iOS 6.1.4 was only for the iphone 5 to correct a problem on that device only.

When syncing I receive a message "could not be synced because sync session failed to start"

When syncing I receive a message "could not be synced because sync session failed to start". I am using the latest iTunes and also phone is on latest version.

I'm wondering whether you're using the latest iTunes or not. If you're using the latest iTunes and still face the issue, then you should restart both your computer and your iPhone to make sure the sync process go on properly.

HT201413 I am trying to update my ipods and I keep getting an error message saying iTunes could not back up the ipod because a session could not be started. I have followed all trouble shooting advice and still the same message. Any suggestions would be

I am trying to update my iPod touches and keep getting an error message saying iTunes could not back up my iPod because a session could not be started. I have followed all trouble shooting advice found on the apple website, unplugged and replugged the device, restarted my computer, etc. Any suggestions would be much appreciated. Thanks

I have the same issue, except I can't even sync.

I plugged in my ipod touch 4g to sync with my macbook pro and itunes sent an error saying itunes cannot read your ipod please reset your ipod, so as suggested by itunes i reset my ipod and now when i plug my ipod in itunes doesn't even recognise it

I plugged in my ipod touch 4g to sync with my macbook pro and itunes sent an error saying itunes cannot read your ipod please reset your ipod, so as suggested by itunes i reset my ipod and now when i plug my ipod in itunes doesn't even recognise it and doesnt sync with it

Hello frankini
Continue your troubleshooting with the article below to resolve issues with your iPod touch not being seen in iTunes. It will walk you through checking the drivers as well as any security software that may be blocking it.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
-Norm G.

When attempting to sync my sons ipod touch I am receiving an error that states: This ipod cannot be used because the Apple mobile device is not started.

When attempting to sync my sons ipod touch I am receiving an error that states: This ipod cannot be used because the Apple mobile device is not started.

http://support.apple.com/kb/ts1567 see here .

I updated itunes to 10.4, my ipod touch was wiped clean then errored (2003) when attempting to restore, now my ipod is clear. I have tried disabling my antivirus, no luck.

I updated itunes to 10.4, my ipod touch was wiped clean then errored (2003) when attempting to restore. Now my ipod is clear, when I turn it on I get the "Connect to itunes screen", this never goes. I have tried disabling my antivirus, to allow me to restore with no luck.
When I go into itunes I get the message - itunes has detected an ipod in recovery mode. You must restore this ipod before it can be used with itunes,
how am I supposed to do this ?
I would rather take the ipod to someone to do the restoration - I still have itunes with all of my downloads on my computer, I dont want to risk losing this as I can re-install onto my ipod when it is sorted.

Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on): If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software.
Above from:
http://support.apple.com/kb/TS3694
It may be more than you security software.
Do you have access to another computer you can use to restore the iPod to factory defaults/new iPod?

What do i do when i try to sync my ipod touch to itunes and it shows me an error message that the sync session failed to start?

what do i do when i try to sync my ipod touch to itunes and it shows me an error message that the sync session failed to start?

Hello brainiac08
Typically that error occurs because of a backup issue. Check out the article below to resolve it.
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Whenever I try to sync my iPod Touch 5th gen with iTunes I get an error message saying "The iPod "*****" could not be synced because the sync session failed to start". Is there any way I can fix this?

Whenever I try to sync my iPod Touch 5th gen with iTunes I get an error message saying "The iPod "*****" could not be synced because the sync session failed to start". Is there any way I can fix this?

B-rock, thanks for posting the above. I actually have the same issue, running Windows XP and I don't have that backup location, \Application Data\Apple Computer\MobileSync\Backup\. When I go to Documents and Settings\(username)\ there's a AppData folder followed by:\LocalLow\DataMngr\ .
I have the latest update, 5.0.1 and I have the iPod Touch 3rd gen.
I have tried removing itunes and all that is associated with it then reinstalling and keep getting the same message. I've reset my ipod thinking that would help but still, no backup.
In iTunes, Edit, Preference, Device there are no backups.
What am I doing wrong, can you help?
Thank you!

When attempting a sync with my iPod Touch gen 5 I get this error "The iPod "****" could not be synced because the sync session failed to start." I could not find the backup file to delete per researched support recommendation. I have synced this iPod.

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