When I bring my phone into the store can they check whether it's still under the 1 year warranty or do I have to bring in the reciept?
My lock button isn't responding when I try to lock my phone and I'm planning on bringing it into the Apple Store tomorrow... but when I go into the store do I need to bring the receipt of when I bought the phone in to the store so they can see when I purchased it ...or do they have a system where they can check whether I've had my phone for less than a year? I can't seem to find my receipt of when I bought it but I know that it's been less than a year since I've had this phone. Going in without the receipt would make my life a lot easier!
You can check it before you go: https://selfsolve.apple.com/agreementWarrantyDynamic.do
You do not need the receipt.
Similar Messages
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If I cracked the screen on my 5s and it's still under 1 year warranty, can I get a free replacement?
Hey. I dropped my phone yesterday and cracked the screen. There's also a huge chunk missing. I've had my 5s for about 10 months and I was wondering if I could get it replaced under the warranty for free by going to an Apple store?
If it helps, it has also been experiencing some minor software issues, like shutting down randomly for a couple seconds at a time as well. Those issues have been manageable. I just want to know my options before I spend a ton of money on a replacement phone when I could have avoided it.Only if you purchased the extended Apple warranty. Otherwise, it will be treated as user negligence which voids the warranty.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
I need help!!
Posting the same question will not change the facts
On more time
You can exchange your iPhone 4 for an out of warranty exchange unit which will be exactly like the iPhone 4 you already have cost $149
That is it , no alternatives .END OF
You can decide to use the $149 dollars instead towards a new iPhone5S .That is a completely different transaction and is not linked in any way to the iPhone 4 exchange
You may also be able to trade in your faulty iPhone 4 in the purchase process again NO LINK to the exchange process discuss with Apple Store -
when i plug my phone into my dell computer to download the new software and all my music but nothing synces or pops up. what do i do?
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. This makes 1 look and act more like previous versions. Also go to iTunes>Help>iTunes Help>Sync your iPod>Sync your device>Set up syncing>Sync device manually.
to make sure you are follwoing the right instructions for drag and dropping.
If the songs do not play in iTunes on the computer then y willhave to reimport them into iTunes. For iTunes purchases you can
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
What do i do when i dropped my phone into the water and i cant get my phone to work again
what do i do when i dropped my phone into water and i cant get it to work again. i tried rice and left in the rice all night and it still wont work. so do i have ti get a new phone?
You make an appointment at the genius bar of your local Apple Store and get an out of warranty replacement. Over night wasn't nearly long enough. Try more like 5 days to a week. But since you've tried to power it on while still damp, it's undoubtedly cooked now.
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when i plug my phone into the mac i can see all of my mobile apps on an immitation of my iphone screen, how can i keep these apps in my itunes libraby on my mac as only a few are showing?
Ensure that you computer is authorized for all Apple IDs used to purchase the apps i(n iTunes Store>Authorize This Computer), then connect your phone to your computer, open iTunes and go to File>Devices>Transfer Purchases.
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I downloaded the new version of itunes and when i plug my phone into the computer and try and do something in itunes it wont let me because my device is synced to another itunes library. how do i get my old itunes back? or how can i sync my stuff into the new itunes with out deleting anything off my phone? HELP
Copy the iTunes folder from the old computer to your new one.
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I updated to 7.1 and now when I plug my phone into the computer, it says there are no pictures??????
I updated to 7.1 and now when I plug my phone into the computer, it says there are no pictures?????? When I have 500 pictures on it!!!!! Im soooooo mad I did the update! Worst decision ever!!!!!!!!!! I am SOOOO ready to leave the IPHONE alone- maybe throw it in the river or lay it on the train tracks. Its been NOTHING BUT TROUBLE since the update!
Just to be clear: Tap on the Photos app to start the app. Then tap on Albums at the bottom of the screen. You might have several albums but only one is named "Camera Roll." Are there photos in that album?
If there are NO photos in the Camera Roll album there are no pictures to import. The remaining albums might have come from a sync with your computer or they might be your PhotoStream.
If there ARE photos in the Camera Roll album, connect your iPhone to your computer and start your camera application on the computer. Your phone should be recognized as a camera. -
When I plug my phone into my PC with the USB cable an advertisement starts playing on my PC. The advertisement is for an add-on product called Backup Assistant Plus. How can I stop this?
I read of a work-around to stop this, but it does not meet my needs. The work-around is to change your USB connection option from "mass storage device" to the one of the options about uploading pictures. This would not work for me because I'm connecting the cable so I can access the phone's memory as a mass storage device!
This is a seriously obnoxious problem affecting millions of people. It's a common conversation in bars, and all the iPhone fans are saying--yea, I told you so, stuff from Motorola is junk. I'd recommend that it be fixed as soon as possible!
Model: Droid Razr
Android version: 4.0.4Yes, you can stop it. When you plug in the phone, down in the lower right of your screen, click and pull up the Motorola Device Manager. Do as you please with it.
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when i plug my phone into the usb port with the apple charger that came with my phone i get an error msg say charging not supported by this device. But when i use a gigaware (radioshack brand) usb charger, no error msg. Why?
- Try restoring the iPod, first from backup and then try to factory settings/new iPod to rule out a software problem.
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, foreign material and broken or cracked plastic.
- Could you have damaged something when you took the iPod apart and replaced the Home button? -
When I plug my phone into my computer it dosnt show up anymore. I want to download my pictures onto my computer, in windows
Hello arndozer,
Thanks for using Apple Support Communities.
When you connect your iPhone to your computer, an iPhone icon should appear in iTunes in the left column under Devices. But if it doesn't, this troubleshooting assistant can help.
For more information on this, take a look at:
iPhone not appearing in iTunes
http://www.apple.com/support/iphone/assistant/itunes/
Best of luck,
Mario -
I have over 300 pictures on my phone...my question to someone iphone savvy is why, when I plug my phone into the computer is iPhoto showing no pictures? I want to delete them for space issues. Thanks
I've seen this happen when the phone was encrypted... Other than calling apple/deleting passcodes I don't know of any solution.
If you're keen on waiting, upload your photos to dropbox, that's the way I do it. -
When i plug my phone into itunes for the ios update, it downloads but then says it cant connect to the server. How do i get my update?
Here are Apple Steps for Error 21:
This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
My additional advice:
Also Error 21 can occur with DFU Mode Restore, try Recovery Mode Restore. Restart computer. Open iTunes on computer. Connect iPhone to computer. Hold both home and power buttons until iTunes recognizes iPhone in Recovery Mode. This usually takes about 20 seconds of holding both buttons. Click Restore button of iTunes. -
I manage my music and playlists on my iphone 5 and when I plug my phone into itunes on the computer, I'd like my phone's version to update my computer's version. Is this kind of sync possible?
The sync is from computer to iphone.
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I have uninstalled and reinstalled ithunes and still when I plug my phone into my computer, itunes doesnt recongnize that my phone is present so i cant sync anything. I have tried numerous USB cords. I have also tried wifi sync.
Hey Mlynch13,
Thanks for the question, and amazing troubleshooting so far. There are a few things we can attempt on your computer, including restarting the Apple Mobile Device Support, and checking for the USB drivers:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M.
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