When I call a iPhone or iPad user on my iMac using FaceTime, the person being call can hear the ring but cannot connect. Does anyone have any trouble shooting advise???
Need help in determing why a person receiving a FaceTime call from me cannot connect? The person receiving a call from me says that they hear my call coming in but when they try to connect nothing happens. If anyone has any trouble shooting advise or why the call receiver cannot connect let me know ASAP. I also have a MacBook Pro with the same FaceTime problem. Help! Help!
Its too bad that your phone is out of warranty because this is most likely a manufacturer fault. You need to take it back to Apple. If it is not a manufacturing fault, then go to any shop that your network owns and talk to them about this problem.
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Hi mduggan,
Thanks for visiting Apple Support Communities.
If the other person can't see you during a FaceTime call, first use the Camera app on the iPhone to make sure the camera is working properly. If you don't see an image when using the Camera app, try these troubleshooting steps first:
If the screen shows a closed lens or black image, force quit the Camera app.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
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Try turning iPhone off and then back on.
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iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
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iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
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