When I choose songs to put on my iPhone they show up grey and won't let me synce to my phone

When I choose songs to synce to my iphone they show up grey and won't let me synce them?

If the steps in the article TJBUSMC1973 linked didn't resolve your issue, then the next step would be to have your phone serviced at an Apple store. Good luck

Similar Messages

  • Ipod songs showing up grey and won't play

    I have recently added some cd's on to iTunes. The songs show up normal in my itunes library and will play, but then when I go to them on my iPod library they show up grey and have a sync sign next to them. Most of them don't even show up on my ipod, but some do and they are just grey and won't play. I have tried re-downloading the cd's, right clicking on the songs, and pretty much anything I can think of. How do I fix this?

    Couple questions for you.
    Are you using the Wi-Fi sync feature?
    Are you on the latest firmware?
    What I would try doing is, if your using the Wi-Fi sync feature turn that off and sync with the cable that was provided with the iPod. 
    If you are already doing that I would try going into settings > general > reset all settings
    if that doesnt work, then the last thing I would try is restoring your iPod to factory after backing everything up and trying to sync once more. 
    Let me know if this helps you out at all!
    While I am an Autotech at Best Buy, my posts are my own and are not those of Best Buy in anyway. If you have any questions feel free to give your local best buy a call and ask to speak to an Autotech.

  • My iPod touch 4G 8GB, lets me download apps on iTunes, but when I go to my iPod, and then apps, the entire selection is grey and won't let me click my new apps to add to my iPod. What can I do?

    My iPod touch 4G 8GB, lets me download apps on iTunes, but when I go to my iPod, and then apps, the entire selection is grey and won't let me click my new apps to add to my iPod. Usually I just restore my ipod and re-download everything, but thats time consuming, and after I unplug my ipod from the cord connected to my computer, I can replug it right after and this will pop up again. I'm getting tired of doing this.
    Like I said, it will let me download the apps off iTune, just when I come to my apps page on my ipod, it won't let me add it to my iPod. I can't download it straight from my ipod either, but iTunes doesn't work on my ipod, and when I update my apps, when they're in waiting they never move. What can I do?

    I would say that you are not connected to the iTunes library you last synced with. You can only sync with one iTunes library. If you connect the iPod to another computer/another iTunes library then you get what you see.
    You can only manually manage music and videos among different libraries, not apps.

  • My iCloud is asking me to put in my husbands iCloud password not mine and won't let me in.. Anyone know why this is? Cuz we don't even have our phones linked together! He had a ph thru work and I have a separate plan.. Weird!

    Thanks if anyone can help me out!!

    My iCloud is asking me to put in my husbands iCloud password not mine and won't let me in.. Anyone know why this is? Cuz we don't even have our phones linked together! He had a ph thru work and I have a separate plan.. Weird!

  • When I loaded ios 7 on my Ipad, the clear history button is grey and won't let me clear

    When I loade ios 7 on my Ipad, the clear history button in Safari is grey and won't let me clear.  Any suggestions?

    Hi Scottay777,
    If a button isn't responding correctly in Safari, you may want to try forcing it to close and then relaunch it. You may find the following article helpful:
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    Regards,
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  • I downloaded some ringtones and music but when i go to add them to i tunes they just turn grey and dont sync?  any ideas

    Hey, I downloaded some music but when i go to add it to my phone , instead of syncing they turn grey and it wont do it... any ideas?    this is the same with ringtones

    What is the format of the song files?
    What is the bitrate of each file?
    Do some have DRM protection?
    Any error messages?
    Do you have all these songs checked in itunes?
    There is a setting to sync only checked songs, on the main tab of  your ipod

  • When dragging mail to a folder in Mail, the msg sticks to cursor and won't let go

    (found old post Jun 2012 by ColPanik but no replies)
    Mail v.5.3, MacOS 10.7.5 on iMac Oct2006)
    When I try to drag a msg out of Mail window to a particlar folder, the icon sticks to the cursor, won't let go, and msg won't drop into the folder. Icon stays stuck until I force-quit Mail. When I restart Mail, the icon is gone but same thing happens again if I try to drag a msg.
    The Menu item "Mailbox/Move to Favorite Mailbox" works, but I have lots of other non-Favorite mailboxes!

    Update: same thing was happening with Safari 6.1.1 when I tried to drag a URL from toolbar so could save a Webloc. Then I restarted my Mac and both problems went away. Sure hope it's permanent!

  • I downloaded a song and its showing up grey but it wont let me sync it but i can still listen to it on itunes? What should I do?

    I downloaded a song, it will let me play it in itunes, but it wont let me sync it and its shaded in grey.
    What should I do?

    It is telling you to contact iTunes Support. Do that by:
    Apple - Support - iTunes - Contact Us

  • TS3297 When I try to buy a song from iTunes it says something about security questions and when I type them in it says they are not valid and won't let me download the music?!

    iTunes Store is not letting me purchase any songs. When I download them it says something about security questions and when I type them in it says they are incorrect when they are! Hiw can I download song?

    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74834)

  • How do I get my songs out of the cloud?  Seems like there are issues and won"t let me sync..

    How can I get my songs out of the cloud?  Seems like there are issues, any new purchased songs are not syncing with Ipod 3rd generations.

    Do you have the original installation disc(s) that shipped with your MacBook? You're just going to have to start from scratch - as I doubt that you can recover any files without paying a fortune. Insert the installations disc, reformat your hard drive and then install the OS that came with your computer. Continue updating to 10.6.8 and then redownload and reinstall Mountain Lion again.
    That's really the only way you're going to get your machine up and running again. I would also consider buying an inexpensive external drive to use as a backup in case your brother decides to do something stupid again.
    Clinton

  • Trying to change my phone number. screen says to choose area code from drop down menu but it is blank and won't let me go further

    I am trying to change my phone number. Screen says to choose area code & prefix from drop down menu.  Drop down is blank.  Will not let me go further

        Hello llamamama9,
    Yikes! I'm sorry to learn you are having issues with changing your mobile number. I understand how important this options is. I'm dedicated to making sure this is completed once and for all. I know some time has passed since your original post, have you changed your mobile number? If not, please visit http://vz.to/V668o0 If you are still having issues after following this guide, please feel free to reach out to us, thanks!
    MatthewS_VZW
    VZW Support
    Follow us on Twitter @VZWSUPPORT

  • Itune says to authorize my apps or it will delete them but when i do it keeps loading and keeps authorizing apps and won't let me sync

    instead of syning my music itunes says to authorize my apps and when i do it dosen't stop connecting with apple and i end up not being able to sync music.also i don't wanna lose all my apps that i paid for

    You can always redownload the apps.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Did you perviously sync to this computer?

  • HT201272 I have deleted a song from my library and want to re-download it.  When I access my purchased items in the iTunes store, the song has the 'purchased' button next to it and won't let me re-download. Any suggestions for things to try?

    I have deleted a song from my library and want to re-download it.  When I access my purchased items in the iTunes store, the song has the 'purchased' button next to it and won't let me re-download. Any suggestions for things to try?

    While you can redownload most past purchases without charge, you can't redownload movies without paying again.  See Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519

  • When I manually add songs to iphone 4s many appear gray and won't play. How do I fix this?

    When I manually add songs to iphone 4s many appear gray and won't play. How do I fix this? I have the manually manage music button checked, and I can play them on itunes, but on my iphone they appear gray and won't play.  There doesn't seem to be any reason, as one song from an album will play, but the other 9 won't....

    Click here and follow the instructions.
    (66255)

  • I can not download any files using Safari ? when I choose to download application file the URL include the file name and stop responding. Any help??

    I can not download any files using Safari ? when I choose to download application file the URL include the file name and stop responding. Any help??

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem(s)?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. The Guest login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    Be sure your Mac is shut down.
    Press the power button.
    Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    *Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
    Test while in safe mode. Same problem(s)?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

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