When I log in to face time and submit my email-address I get the message that the email-address is already used by another apple id - what's the problem?

after signing in in facetime with my apple id I'm asked to submit an email-address
when I use my email-address of my apple ID I get the information that this email-address is
already connected to another apple ID and the login is refused
what's the problem

Hi and thanks again for trying to help.
Definitely works ok from pc.
Have deleted and re-established account a few times now but still the same.
I have actually given up and added gmail account which is working fine.
Sends and receives no problem.
Bloody bigpond....
We are not remote at all. Sitting in the fantastic Pavilion Hotel in Phnom Penh. Another couple here having trouble but not bigpond. Hotel staff have tried to help but to no avail.
Giving up and stick with gmail until we get home then start trying to get resolution.
Problem actually existed on a personal wi fi network in Melbourne before we left so I should have tried to resolve it then.
Thanks again for suggestions.
R

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