When I wanted to upgrade the size, and I was asked to enter my Apple ID, the system said: You are blocked....How to solve it ?
On my iPhone 4s, I wanted to purchase more capacity for the iCloud.
I was blocked and refered to the support.
I to solve it?
Thanks
Meir
As Chris explained, the app belongs to the Apple ID it was purchased with. The best way to avoid this sort of thing in the future is that if you want to change your Apple ID, do not open a brand new Apple ID, but go to your existing Apple ID and change it using the Edit option. That way, everything tied to that account remains on that account.
You would make a change like this via Manage your Apple ID: Apple - My Apple ID
And if your Dad created a brand new Apple ID, that does not mean the old one is gone. He can go to the same link as indicated above and click on Reset Password to reset the password for that old ID so that you will be able to continue to update the app.
Cheers,
GB
Similar Messages
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Why does my cellphone keep saying that estimating time remaining when I try to upgrade the system?
Why does my cellphone keep saying that "estimating time remaining" when I try to upgrade the system?
Is there anyway to fix this situation?Hi Eric_Sun,
Thanks for visiting Apple Support Communities.
You may want to update your iPhone using iTunes on a computer if your device only shows "estimating time remaining" when you try to update wirelessly:
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
If you use your device's Personal Hotspot for your computer's Internet connection, update your device wirelessly or connect your computer to another network.
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
If you see an error message while updating your device, you can learn how to resolve iOS update errors in iTunes.
You can find these steps here:
Update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht4623
If you are still not able to update, I recommend the steps in this article next:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Best Regards,
Jeremy -
hii, on my iphone 4s, i tried upgrading my OS and i was asked if i needed back up and i said yes, after upgrading i couldnt find any of my files, document, pictures, music and all. please i need help please.
Hi,
usually when you upgrade, it should not delete your files, but if it happens, than you should have a backup.
Unfortunately it is very common, that people don't know, what exactly is in the backup.
The question is, what files exactly you are missing? Own pictures, or taken with the device? Purchased music form the iTunes Store, or own? ....
Documents and files are mostly up to the developer of the app, if they are part of the backup, usually not and you need to transfer them before.
In the backup you will find just pictures from the Camera Rolle folder, everything else you should have on the PC, if you had it on the device.
Same then for music, you can transfer purchased music from the device, but your own works just one direction, from PC to device, from device to PC it doesn't work.
In future I recomand you to be sure how the backup works or use a 3rd party app (iExplorer) where you have a little bit more "freedome" than with iTunes.
Or you maybe just restored from the worng backup -
New iPhone user here. I registered an Apple ID and tried to use it at iTunes. I was asked to enter billing information. After I did that, it shows a message "contact iTunes support". Same message appeared even I tried different credit cards even Paypal. Need help! Thank you.
http://www.apple.com/support/itunes/contact.html
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While downloading the new apple software to my I-phone , a prompt asked me to input my "Apple ID and password", BUT the option to by-pass and continue was also offfered, so I by-passed and did not enter my Apple ID or password because I had forgotten it temporarily and wished to continue the lengthy time to download.
Consequently, when I attempt to add updates to the Apps. on my I-Phone, a new prompt appears stating that my "Apple ID has Been DISABLED." There is no additional language as to why it was disabled in regard to my I-phone. FYI, my "Apple ID and Password" continue to function ., ie are "ENABLED",in regard to my Apple desk top computer.
This disabling of my Apple ID results in an inability to update my I-phone for anything.
My question/request is as follows: How do I "enable" my apple use by having my I-phone recognize my existing Apple ID and password ?Hi Lrwill,
If the apps that are on your son's iPad were purchased under his Dad's Apple ID, then signing your Apple ID onto the iPad will not help you with updating those apps.
Also, if the iPad was sync'd with his Dad's iTunes library, then hooking it up to your computer/iTunes library, will require you to reset the iPad, and everything that was loaded under the other Library and Apple ID will be wiped out.
Can you provide a little more info about what was set up under which Apple ID and what iTunes library the iPad was sync'd with?
Cheers,
GB -
J'ai récupéré l'iPad de mon père. J'ai créé mon propre Apple ID et password. Pour mettre à jour l'OS c'est l'Apple ID de mon père qui apparaît sans possibilités de mettre le mien. Y a t il une possibilité de définitivement supprimer de l'iPad le Apple ID de mon père dont il est m'est impossible de retrouver le mot de passe?
Did you just purchase this iPad used? If so you have found the Activation Lock that prevents stolen and lost iPads from being activated. There is no way around this. Either have the original owner enter the requested information or return the iPad for a refund.
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I want to upgrade the software (currently I have Mac OS X 10.6.4) but when the mac is downloading the new version i get an error message and is not possible get the most updated software: Mac OS X 10.6.8 or either the most recent itunes why?!?!?!
Then you either have a network problem or a hardware problem or a corrupted hard drive. You might try:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
You can also try downloading from another computer on a different network connection. -
I have a 15' Macbook Pro, mid 2010 running Mavericks. I want to upgrade the hardware by increasing the RAM to 8GB and replacing the HD for a SDD one. What would be the best way to install mavericks on the new HD? I have the original OS X CD.
From what I read, I have 2 choices: 1. to install OSX and then upgrade to Mavericks, but I'm not sure if this would be possible (to upgrade directly from OSX to Mavericks); and 2. to use a software called Super Duper.
I wouldn't like to have to use a third party software to do this, so the question is: is there a better way to install directly the Mavericks not having to use a third party software?Install the new drive in the computer.
Install the old drive in an external USB or Firewire enclosure.
Boot the computer from the Recovery HD on the external drive.
Use Disk Utility to partition and format the new internal drive.
Clone your external drive to the internal drive.
How to replace or upgrade a drive in a laptop
Step One: Repair the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Step Two: Remove the old drive and install the new drive. Place the old drive in an external USB enclosure. You can buy one at OWC who is also a good vendor for drives.
Step Three: Boot from the Recovery HD on the external drive. Restart the computer and after the chime press and hold down the OPTION key until the boot manager appears. Select the icon for the Recovery HD then click on the downward pointing arrow button.
Step Four: New Hard Drive Preparation
1. Open Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your new hard drive (this is the entry with the
mfgr.'s ID and size) from the left side list. Note the SMART status of
the drive in DU's status area. If it does not say "Verified" then the drive
is failing or has failed and will need replacing. Otherwise, click on the
Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from
the drop down menu to one. Set the format type to Mac OS Extended
(Journaled.) Click on the Options button, set the partition scheme to
GUID then click on the OK button. Click on the Partition button and
wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the
drive entry) from the left side list. Click on the Erase tab in the DU main
window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the
Options button, check the button for Zero Data and click on OK to
return to the Erase window.
6. Click on the Erase button. The format process can take up to several
hours depending upon the drive size.
Step Five: Clone the old drive to the new drive
1. Using Disk Utility still opened.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Check the box labeled Erase destination.
5. Select the destination volume from the left side list and drag it to the
Destination entry field.
6. Select the source volume from the left side list and drag it to the
Source entry field.
7. Double-check you got it right, then click on the Restore button.
Destination means the new internal drive. Source means the old external drive.
Step Six: Open the Startup Disk preferences and select the new internal volume. Click on the Restart button. You should boot from the new drive. Eject the external drive and disconnect it from the computer. -
Bought a new Ipod and wanted to upgrad the softwares too - what a mess!
Please advise to install QuickTime!!!
Anything seems to help to my problem with the QuickTime installation error (code 3 when installed with iTunes and code 1402 and 1603 when updated separately), even I have tried all the tricks and steps found on this forum to the same error codes.
So, my error messages 1402 relates to the hkeylocalmachines/software/classes/QuickTime.gt/DefaultIcon - I have all the possible rights to my pc, but still anything can't be done with this in Regedit. I can't open the Quictime.gt at all nor check rights,as it's not opening.
When I cleaned my pc, with the guidance found here, of all the files left after removing the softwares I noticed that in Regedit there is lot of files directly under Classes named with QuickTime* - should those removed as well?
Thanks in advance! Brgs, JaanaLiisa
ps. eveything worked ok with the old iTunes and QuickTime, so this upgrade was very bad thing to doWhen QT7 first came out, I ran into the same problem you are having. What I did was remove QT using the add/remove control panel, then did a search for all files all folders that were left behind and deleted them as well.
Next I went into the registry. HKEYLOCALMACHINE+Software and deleted Apple Computer,Inc. I then went to the Edit menu of the registry, selected Find and type in QuickTime. To locate registry entree's left behind.
After selecting Find from the Edit menu of the registry and type in QuickTime, you then hit the enter key on the keyboard. When a QT entree appears you delete it. You then hit the F3 key on the keyboard, which locates the next key. You keep repeting this process untill you have deleted all QT. There are many.
Once I had everything related to QT completely removed from the computer, I then ran.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
The registry is risky to go into if a mistake is made it could involve re-installing the OS, so you may want to back it up, if you can count on that. Some people have used this link and claimed good results.
http://www.ccleaner.com/ -
I am on an iMac6,1 and on OS 10.5.8 and I want to upgrade the OS. Can I load Lion on my machine, and how do I go about doing it.. I have everything backed up.
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
OS 10.6 Snow Leopard is once again available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
but nobody knows for how long it will be available.
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard.
To use iCloud you have to upgrade at least to Lion, but some functions are only available in Mountain Lion:
http://support.apple.com/kb/HT4759
You can also purchase the code to use to download Lion (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/ -
I have a rather old iMac 20" (mid 2007) and I want to upgrade the Hard drive. How do I change it? How do I transfer all my applications? May I just copy the old hd into the new one? Thanks.
There are many online tutorials on how to change out the HD on a mid 2007 iMac. One of the originals is from 2007 and is Upgrade your iMac 20" or iMac 24" aluminum (mid 2007) to 1TB Hard Drive and 4 GB RAM - DIY Guide. As far as migrating your system Apple helps out with that in Setup Assistant which automatically starts when you turn on a new Mac for the first time. After you have installed the new HD you will have to format the new HD to Mac OS Extended (Journaled) and then you will have to install OS X. The first time you turn it on Setup Assistant will start. Follow the directions and you will be fine. In order to restore your information you will need to backup what is on the current internal HD first. I'd recommend using Time Machine (Assuming you are using Leopard or later) AND also creating a bootable clone using either SuperDuper or Carbon Copy Cloner.
Please complete your profile so at the very least we know what version of OS X your machine has installed. -
hi all. i have adobe PS cc and i want to upgrade to PS and lightroom. How do i go about this without haveing to pay for both and paying the one combined price? thanks
You should talk to Adobe Support thru chat or by phone when they are available (Not usually on weekends) as they might be able to help arrange the change without any cancellation penalties.
Phone/Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Otherwise what you would normally do is first consult the following page to see what you can do on your own
Manage your membership and payments | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
and then if necessary cancel the current plan (penalties being possible) and subscribe to the new one.
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
I have an sony vivaz, i want to upgrade the software. i had downloaded the upgradtion software. bUt it fails to upgrade, even it fails when i use phone repair in pc suit.
What should i do?Hello @chavanjayesh2001... I wanted to give you some tips for when you can't update the software of your phone:
-Make sure that the Internet connection is good. If the update process is interrupted it might be due to loss of Internet connection.
-Try using another USB cable and usb port in your computer.
-Try using another PC.
-Temporary disable any firewalls and or antivirus software.
-Start your PC in “Safe mode with networking” mode. This is done by pressing F8 during PC boot. When Windows is started in safe mode, try taking the update again. -
I have a Compaq Mini CQ10-400CA and I want to upgrade the RAM - which can I use?
I want to upgrade the RAM from 1 gig to 2gig on my Compaq Mini CQ10-400CA - the question is which ram can I use? I was told my HP the ram was DDR2 800mhz. Now I have seen this :
http://www.newegg.ca/Product/Product.aspx?Item=N82E16820148162
At Newegg in Canada. This looks like it fits the bill, but I don't want to buy it and have it shipped and find out differently. Anyone know if this is a good route to go? It is cheap and it is Crucial, so at least it is reliable.
Thanks in advance.Yes, that is the correct information you have...You will need DDR2 800 MHz PC2-6400 Memory...I have never used or heard about Crucial, I would suggest going for kingstron or corair and I am kind of 50/50 when it comes to A-DATA...This based on listed on newegg.ca
Although I am an HP employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks" -
i have a mac mini mid 2011, this device have; 2,3GHz and 2 Gb Memmory.I want to upgrade the memory and i need the list of supported memory modules. i am from turkey.
Welcome to Apple Support Communities
The Mid 2011 Mac mini supports 8 GB of memory officially, but you can install up to 16 GB of RAM, so you can use 2, 4 and 8 GB modules. You can buy more RAM from OWC or Crucial.
If you are looking for memory at a local shop, make sure you buy 1333 MHz DDR3 memory. See > http://support.apple.com/kb/HT4432?viewlocale=en_US&locale=en_US
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