When making a phone call on my Samsung Galaxy s5, I need to use letters for some requests.  How is that done?

When I made a recent phone call on my Samsung Galaxy s5, I was ask to enter a password, but my password includes a letter.  How to I change the keyboard to use a letter also?

    Good evening Litespeed! Let's get those letters on your calls pronto! When a password is requested and you need to enter a letter, simply select the number corresponding to the letter you want to enter. Keep us posted.
AntonioC_VZW
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