When processing sales returns

hi,
sap gurus,
when i am processing sales returns for my client with billing reference it is taking the price which is there in billing document
which is referenced. but here if you press for update button then it is taking the new price which is there in the condition
record.
my requriment here is:
when ever we take the reference of billing document and create a sales returns and even through we press update button the
price which is there in the referenced billing document should not get changed. Is there any solution for this.
in cooy controls from billing to billing docuemnt that is RE to F2, i have mentioned D-copy pricing unchaged, but i am not able to
stop it if i go for update button it is considering the latest price.
plz help me in this regard.
regqards,
balajit

Hi
To control the Pricing behaviour in Sales order & Billing document, we use "Pricing type".
To control in Billing document, you can specify the "Pricing Type" from two places,
- in the Copy control at item level there is a field "Pricing type'.
- in the document at Header level & item level through the "Update" button.
You should use any one of the two and not both.
If you will choose the "Update" button, system will give you a pop-up with all the "Pricing Type" from where you canchoose one which is required for your purpose.
As Mr. Lakhsmipathi has rightly said, if you will choose Pricing Type "B", then only system will take latest Price. That is the property of Pricing Type "B".
For your requirement, it is better to go for "Copy control" and assign Pricing type "D", so that whatever price in the source document (F2) will be copied to Target document (RE).

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Approval Query when a Sales Return Document is Created.

Hi all,
When i post a Sale Return Document , the following Approval Query is not working when i try to work out for Approval of a New Sales Return document is Created.
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Is there any wrong with this Query?

Just Opened the Recently Added Return Document with all the other window closed.
Then, Tools -->Queries --> User Queries --> Approval Procedure (Category where my above sales return query is placed in the Query Manager) --> Sales Return (Return Query)
When clicking on it...the query Generator window opens with TRUE as the result.
But When adding the Return Document the REMARKS Window which always Opens for all the Approval Documents isn't Opening

Sales Returns (RA)

Need to process sales return authorizations (RA). These come in on EDI 180. Need a BAPI or Function Module or last resort BDC (TCODE?).
Thanks.
Nic

Hi,
you need to use the business object BUS2102 and the BAPI to be used is
BAPI_CUSTOMERRETURN_CREATE. But, please check if the bapi is released in your SAP version (as of 4.7 its not released).
Business object is like grouping of related business processes. Like BUS2032 is for sales order process and it contails create/change/get list etc.
You can check the list of business objects from t.code BAPI.
Reward if it helps
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Create inspection lot in sales return

Hi Experts,
When doing sales return (VA01) and return delivery order (VL01N), if I need to create inspection lot for QA guys, what is required to set?
I have tried using SAP standard inspection type 06 or 10, no inspection lot is created.
Please help!
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Daniel

Hi
Sales return inspection mainly deals with two scenarios: stock relevant and non stock relevant. 06 inspection origin/type is for non-stock relevant and the preferred one.
The basic setting is already explained in previous post. Now few things to done are:
1. Activate inspection type 06 for the materials
2. Make sure tick box is not checked for movement type 651 in QCC0Q-inspection-Insp lot creation-insp for good movement--deactivate quality
3. in Tcode VOV6, select schedule line category DN and check that movement type maintained in 651
4. Check your inspection plan usage is correct as per your inspection type setup.
Now your settings are completed for customer return inspection with 06 origin. Once any return delivery is done, a non-stock relevant lot will be created in SAP.

Sales Return Process in Excise

Hi,
Can any one explain me the Sales Return Process with Excise Details.
How to deal with excise when sales are return from customer.
Please explain me if customer returns complete material what will be the process.
In case if customer Returns partial quantity how to process
How will be the excise implications.
Can u please explain me the above 2 process.
Thanks.

Please make a search in the forum as this question has been answered many times. Check some of those threads
[Excise return in Sales Return   |Excise return in Sales Return]
[Sales return delivery process wtih Excise   |Sales return delivery process wtih Excise]
[return in excise   |return in excise]
[Excise Return   |Excise Return]
[Excise Invoice Selection in Return Delivery   |Excise Invoice Selection in Return Delivery]
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G. Lakshmipathi

License Determination for Sales Return process

Hello SAP GTS Experts,
We have a situation, where we need to create Return sales from Customer &
in the same Return order, we will send the repalcement product to Customer.
In this case, good movement type 653 (return sales) & 601 (Delivery to customer)
will be used.
Can any one help to map this process under Compliance for License determination.
Logically, for Return item, Import License should be picked & for replacement item
Export License under Legal Control.
Need your suggestons to map this process for License determination.
Similarly, we need to think about Subcontracting process in MM, & relevant license
determinaton.
Thanks in advance.
Regards
Mayank

Thanks for your Reply Dave.
Requirement is for Country Sweden. Currently Whenever return sales order is created in ECC, system looks for Export License in GTS. As per Goods movements (653) Logic, Import License should be determined here.
Let me explain you the process in Details-- For Repair/Services Process, these return sales orders are created. Here again there are 2 possible scenarioes:-
1. We can return the faulty Item (Movement Type 653) & provide Repalcement product (MT 601) to customer .
2. Return Sales order will be created (MT 653) & Faulty Item will be sent back to Vendor for repair (Using Return PO process, Movement Type 161).
Business wants us to provide Solution for Determining Valid Licenses (export/import) depending upon the situation.
Here We have Bigger challange when the Return Sales order has Both type of Items (Mention in Scenario#1).
Are you sure , there is NO Need of Licenses for replacement/rejection Process??
Please Let me know Your Inputs.
BR,
Mayank

Sales Return Process at Depot with RG23D Update

Hi,
Can anybody give me complete process for Sales return at depot with RG23D register update ?
Thanks in advance...........
Sanjay

Hai sanjay,
1) create return order in depot
2) return delivery
3) when u create return delivery Goods receipt document generates
4) enter the goods receipt document in J1IG and enter the excise values manually with reference to header excise condition values from return order and update depot register.
As when return comes depot register has to be updated with value and quantity. then create credit memo to customer.
Regards
Saju

Process for return of Components after sales

Dear Gurus,
Plz inform regarding the following process:
We require a process for return of the components ( part of the Finished goods that is sent to the customer) after the same is being returned by the customer and then that needs to be replaced by a new part. Please inform how to take the material back in our stock and send a replacement in respect of the same.
regards
PUB

Hi,
Are you trying to say that first you sell material to the customer.
Then your customer returns that material and then you do the modification to the material.
And again send that material to the same customer.
Is this what you are trying to say.
But what about the price where you want to accommodate your pricing.
The material which you are sending after rework is it free of charge delivery or you are charging some amount.
You can do the process as follow
Sales order u2013 delivery u2013 billing document u2013 return order wrt billing document u2013 done the PGR.
Now create new sales order for the newly created material after rework.
You have to create the sales and distribution BOM for your new sales order.
In that you can give the details about the return material also.
So that BOM will be exploded in the newly created order.
And the pricing you can do as per you want.
If its not working then please explain us the whole scenario for the better reply.
Regards
Raj.

Sales return process

hai Gurus,
I have a scenario of Sales return. The customer returns goods with challan.The return sales order is created for 100 nos as per the challan.
But by physical verifcation only 90nos are there.
90 nos are sent to QA for Inspection no QA module interface here in this scenario.
QA will inspect and sents a manual document which contains Ok quantity and not ok quantity(damaged).
80 ok and 10 not ok ( for example)
Now For 80 ok the client will do pgr and for the remaining 10nos which is not ok he will use MB1C and dump in Scrap storage location.
Now credit memo.Here with respect to return sales order he will select manually 80 nos whre the return order conatins 100 nos and prepare a credit memo.
Remaining 10 nos they have a scenario of claiming to insurance so he will select 10 manually l from the selection list and prepare credit memo for the customer but the price excise duties all will be claimed to insurance account.
Now the user says that to select manually the Ok and notok quantity from the open sales return order will be difficult so he wants some information message when user does the credit memo the system should say for return order 80 nos is ok.
The client feels that sometimes the user will wrongly select the quantities eventhough details regarding the QA information is in front of his desk.
So please give me any suggestions hw to block the user he wrongly enter the ok quantity nos.
Any user exit or anything please mention
With regards

Self Answered
Better try to develop the habit of updating the forum as to how your issue is solved; else just click the "Answered" button. By adding such unwanted text, it is only bringing all your old threads to top of the forum which could have been avoided
thanks
G. Lakshmipathi

Third party Sales Return Process

Hi..
Can anybody just guide me about Thrid Party Sales Return Process?
My Mail Id is [email protected]..Could you please send me steps and confign guidelines...
Regds
Manoj

Dear Manoj Mahajan,
The return process is not supported by standard SAP.
Considering my experience even if you want to get it done through some cutomizations it is not very successful.
Please refer to SAP note 751609 which will give the further details
Hope this helps you.
Do award points if you found them useful.
Regards,
Rakesh
P.S. you can send me a mail at my mail id [email protected] for any specific details

When I create Return Sales Order through BDC sales order doesnu2019t create.

Deal Guru,
When I create Return Sales Order through BDC sales order doesnu2019t create.
It shows created sales document number but when I display this document I am getting message Document is not in database.
After executing my BDC, message received in SAP in box : SAPSQL_ARRAY_INSERT_DUPREC
I am receiving following message in SAP inbox for following issue.
But when I create Return Sales Order through VA01, it is working. Please give me some idea.
Detail Message
Update was terminated
System ID....   PRO
Client.......   900
User.....   DEVELOPER2
Transaction..   VA01
Update key...   4961DBF46A6B09D2E10080020A02281C
Generated....   05.01.2009, 16:03:40
Completed....   05.01.2009, 16:03:40
Error Info...   00 671: ABAP/4 processor: SAPSQL_ARRAY_INSERT_DUPREC
Regards
Makarand

Hi Rory
Try this link:
   BAPI can't to create SO,But used bapi data with manual can?
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Neha

Query on SALES RETURN PROCESS

Hi All,
Scenario : Sales return domestic.
1) I have created Return sales order with reference to Invoice number
2) Have generated Return Delivery
3) Have generated the Invoive.
Now when I check the MB52 report value appears as "Zero" under value unrestricted tab, why is it so , Kindly help me if am following the correct procedure.
PS: Now If I have to send the material back to the customer do I have to create new sales order and then dispatch it ??
Regards
Suvin.S
Edited by: ssugethen on Jan 11, 2011 11:28 AM
Edited by: ssugethen on Jan 11, 2011 11:28 AM
Edited by: ssugethen on Jan 11, 2011 11:29 AM
Edited by: ssugethen on Jan 11, 2011 11:29 AM

Hello Suvin,
You can try to check the value for your return sales order with T-code MB51
Go to MB51 Enter Movement type 651 execute..
Next screen Press Ctrl + Shift + F12 . It will take you to next screen..
In this screen use Ctrl + F8, you will get field Column selection Popup..
in that Choose " Amount in LC" & Sales Value.
With this you will get the value. If the value is Zero then it means that the return stock from customer is non valuated.
Note:
T.Code MB52 : Display Warehouse stock of Material in Hand.
App:lication
You use this report to display the total stock of a material (quantity and value) at plant and storage location level. If transit stocks or stock transfer stocks exist at plant level, the system totals these stocks and displays them in the column In Stock Transfer in a stock line without a storage location.
Note that in this report, the stock value of the warehouse stock is calculated using the following simplified formula:
Stock value = quantity x value/valuated stock
Therefore the stock value specified here only has informal characters and does not represent the actual stock value.
Br,
Tushar
Edited by: Tushar Patankar on Jan 11, 2011 6:28 PM

GTS Sales return order to be mapped under Import process/Declaration

Hi,
We have Sales return & return delivery process which needs to be mapped in GTS under Import process.
The standard GTS requires PO and Inbound delivery for Import process. Also we have a requirement to treat the return sales order and delivery under Inward processing with economic impact understanding. Also like to know the customs declaration process involved with inward processing.
I had thought of following option to meet the customer requirement.
1.Trigger the outbound IDOC from return sales order to GTS as Inbound PO ,similarly return delivery as Inbound delivery.
This would need complex developement.Function module development.
2.Can we map the Return sales order type doc and delivery doc with IMPORD instead EXPORD/EXPDLV
Please advise on the GTS scenario suitable for Returns sales process along with import declaration process.
Thanks in advance.
Regards,
Pramod

Hello Pramod,
Which version do you have? In the recent Support Pack levels for GTS 8.0, the SD Returns are already treated just the same as MM Inbound Deliveries. Of course you need to populate the "Preliminary Document" type & number in the FT header data. And, provided you clear the "safekeeping" using Transit processing or the BAdI, the GR then appears in the work-list for Declaration after Goods Receipt as expected.
Regards,
Dave

What is the purpose of using return process sales doc type?

what is the purpose of using return process sales doc type?

hi,
There is the standard process
1)Order type( RE) VA01
2)Delivery( LR)Vl01n with reference to return order
i)if the movement is 651then system will not generate accounting document upon doing Post goods Receipt ,the stock will be in the return location
then you use movement type 453 to get the stock in UN restricted
ii)if the movement type 653 the system generates accounting document and stock posts in unrestricted use
3)With reference to Delivery raise Credit memo (RE) with transaction VF01
CHAN

Sales Return Process-Invoice(Credit Memo) with ref. to delivery

Dear All,
I am doing sales return process.
Sales Order-RE
Delivery-LR
Invoice-RE,
with ref. to sales order it is allowing me to create invoice.
But,with ref. to delivery it is not allowing.
It is giving "The document is not relevant for billing".
I have changed item category REN for delivery (A) related billing.
Also changed req. copy control setting.
Can anybody guide on this issue.
Best Regards
Sainath

Hello,
Normally return credit memo will be generated with reference to the retrun order, and that is the standard SAP process. Do you have any specific requirements to have the credit memo with reference to a retrun delivery?
The Item category REN Billing Relevence will be B as per SAP standard, if you wish to have a delivery related credit RE, the make this to A .
Maintain the Delivery to Billing Copying control in VTFL for LR --> RE, add the item categroy REN.
Maintain the copying requirements for header as 3 Header Del Rel and for item as 4 Deliv-Related item .
Once these setting are done, then check whether the RE billing type is triggering from LR?
Prase

When processing sales returns

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