When restoring my iPhone, do I used Restore backup or just Restore iPhone

My iPhone has been acting up lately, so I talked to my service provider and they suggested I Backup and Restore my iPhone. I have backedup my iPhone and now I need to Restore it. Which Restore button do I use on Itunes? Restore Backup or Restore iPhone?

What do you want to have on your iPhone ? If you want the content copied back onto it then restore the backup, if you want the phone to be empty (i.e. factory defaults) then just restore iPhone.
Have you copied your purchases off your phone over to your computer's iTunes via File > Devices > Transfer Purchases ? If not then you should do that first, not all purchases can be redownloaded (e.g. audiobooks and ringtones are one-time only downloads ; other items are only redownloadable depending upon where you live and whether the item is still in your country's store).

Similar Messages

  • My iPod had a problem, so apple give me a new one and i can´t use the backup of my iPod that had a problem, what can i do ?

    I had a problem with my iPod, so because of that apple gave me a new one. So i want to get all my infomation back using the bachup of icloud, but when i put in the iPod use a backup of icloud it said that there is no backup and in iTunes didn´t apear. What can i do ?

    That's the problem.  You can't restore a device to a backup made on a device that was running a higher iOS version than the device being restored.   You'll first have to update the replacement to iOS 6, then go to Settings>General>Reset and tap Erase All Content and Settings, go back through the setup screens again and when given the option select Restore From iCloud Backup.  Your backup should now be available to restore to.

  • HT1766 Is there anyway to restore all photos, apps, etc onto an iPad using the most recent iCloud back up from an iPhone? I did a backup on my iPhone today but when I restored my iPad using that backup, only the photos in the photostream transferred to th

    Is there anyway to restore all photos, apps, etc onto an iPad using the most recent iCloud back up from an iPhone? I did a backup on my iPhone today but when I restored my iPad using that backup, only the photos in the photostream transferred to the iPad?

    In technical support, sometimes you have to make educated guesses. I'm sorry that you were offended.
    iTunes does prompt when it is going to erase a device, and the message is clear.
    She said in her message that she was able to successfully sync the old ipad. This indicated to me that itunes wiping the data was not an issue, because either it had been setup at the apple store (in which case it doesn't actually wipe the ipad despite saying it will*) (*based on a single case I saw), or because the itunes media folder was migrated.
    Furthermore, my solution was to tell her how to backup her ipad (by either doing it manually, or as a last resort, by deleting the corrupt backup -- that she couldn't access anyway.)
    I got that last part of the instructions from the "Taking Control of your iphone" book which I found samples of when I did a google search for "corrupted backup itunes".
    She marked this as a solution, so it worked for her.

  • Everytime i go on Itunes it tells me i have to restore my ipod but everytime i do, it just tells me to do it again? When i try and use my ipod it just has a connect to itunes sign and nothing else, it wont work at all?

    Everytime i go on Itunes it tells me i have to restore my ipod but everytime i do, it just tells me to do it again? When i try and use my ipod it just has a connect to itunes sign and nothing else, it wont work at all?
    I updated itunes and everything but nothings working and i just can't figure it out?
    Everytime i restore the stupid thing, it never pops up in my itunes again like its supposed to!

    Loop
    Maybe:
    Restore loop (being prompted to restore again after a restore successfully completes)
    Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
    Next try placing in DFU mode and then restoring.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    Then try restoring on another computer.
    Last, make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • TS3694 when restoring my iphone i get an error code of 1015 , why is this and how do i restore my phone as now its stuck in recovery mode ?

    when restoring my iphone i get an error code of 1015 , why is this and how do i restore my phone as now its stuck in recovery mode ?

    Errors related to downgrading iOS
    The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

  • TS3694 how do you solve a error 1015 when restoring a iphone from recovery mode?

    how do you solve a error 1015 when restoring a iphone from recovery mode?

    This error is generally exhibited when someone tries to downgrade iOS. See this support document http://support.apple.com/kb/TS3694
    This is the part you are looking for.
    Errors related to downgrading iOS
    The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported. 
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

  • When restoring and updating my iPhone I am getting the following message " iTunes could not update to the carrier settings for your iPhone.an unknown error occurred (1630)

    When restoring and updating my iPhone I am getting the following message " iTunes could not update to the carrier settings for your iPhone.an unknown error occurred (1630).can anyone please with a knowledge tell me what I should do please. Thank you

    The search bar can be very valuable...........
    In using it, I found out other's have had this issue and it likely means you have a 3G iPad?  If you do, go into settings and turn off cellular data, then try to update again and you should be OK........

  • HT201210 What does error 1015 mean when restoring my Iphone 3G?

    What does error 1015 mean when restoring my Iphone 3G?

    As easily found by googling:
    Errors related to downgrading iOS
    The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed.   Installing an older version of iOS over a newer version is not supported.
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    In summary: your phone is likely jailbroken. If so, there is no more support available on these forums.

  • Can I restore my info to a new iPhone 6 plus using a backup of an iPhone 4s running iOS 7.1.2?

    Just bought a new phone and want to import all my app settings and information. I have heard all the complaints about iPhone 4s running iOS 8 and don't want to update until I have it preinstalled on a new 6+.
    Can I restore my info to a new iPhone 6 plus using a backup of an iPhone 4s running iOS 7.1.2?
    or would I have to upgrade my 4S to iOS 8, backup, and then restore the new phone. I need to ensure that my 4S powers on and works so I can receive trade in credit for it (~$200), so this is worth a bit to ensure that my 4S stays functional.
    Thanks

    You can load a backup from an earlier iOS version onto a device with a later iOS version, but not the other way around.
    If you're going to do this, I'd recommend doing a backup of your 4s to your computer (not iCloud) and load the backup onto the 6+ from the computer.  You can try an iCloud backup/installation, but also do a local backup in case something goes wrong. A local backup is more comprehensive than an iCloud backup, and in my experience it loads more reliably.

  • Is it still possible to downgrade from ios 6 to ios 5.1.1 on my ipod touch 4th gen as of Sept.24?Also, if I use a backup created AFTER updating to ios 6 when I restore/downgrade to ios 5.1.1, does it become ios 6 again because of the backup?

    Is it still possible to downgrade from ios 6 to ios 5.1.1 on my ipod touch 4th gen as of Sept.24? Also, if I use a backup created AFTER updating to ios 6, when I restore/downgrade to ios 5.1.1, does it become ios 6 again because of the version of ios 6 that I created the backup on?

    There has never been a legit way to downgrade.
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  • I recently inherited a restored iPhone 5 from my uncle and its needs a sim to be activated, could i use my friends sim just to activate my iPhone and then give the sim back once its activated without affecting his contract and later on get a sim ?

    I recently inherited a restored iPhone 5 from my uncle and its needs a sim to be activated, could i use my friends sim just to activate my iPhone and then give the sim back once its activated without affecting his contract and later on get a sim for myself and a contract for me and it all be normal??? Thanks

    The phone MUST have a SIM present in order for activation to complete. The process will not finish otherwise.
    For the OP:
    If the iPhone 5 is locked to a carrier, you must use a SIM from that same carrier. Otherwise I think you would be OK borrowing the SIM to activate the phone.
    ~Lyssa

  • When restoring my iphone 4 i get a error message -50

    Hi can anyone help me im stuck. My iphone 4 was synced with a mac. my mac died, so I got a windows laptop. I downloaded I tunes and when restoring my iphone it comes up with a error message -50.
    can anyone tell me how to fix this problem?

    See this... http://support.apple.com/kb/TS3694

  • When restoring the iPhone 4, how do I prevent downloading iOS 5?

    iTunes downloaded the updated iOS 5 software yesterday.  I need to restore my iPhone 4 but I don't want the updated operating system.  How do I prevent/decline this from happening when restoring my iPhone 4 to factory settings?

    There is no 3rd gen 8gb ipod touch.  Apple did not make one.
    You have a second gen.  it wiull only go to 4.2.1
    Sorry.

  • HT201269 When restoring my backup from my old iphone via my computer to my new iphone, it gets all the way through the restore and then at the end it says there was an error and doesn't restore. Doesn't say what error.

    When restoring my backup from my old iphone via my computer to my new iphone, it gets all the way through the restore and then at the end it says there was an error and doesn't restore. Doesn't say what error.

    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download
    Also... See Here  >  Configure security software

  • How do i fix error 3014 in itunes when restoring an iphone 4 in dfu or recorvery mode ?

    how do i fix error 3014 in itunes when restoring an iphone 4 in dfu or recorvery mode ?

    http://support.apple.com/kb/TS3694#error3014

  • HT1414 after downloading ios 6, i want to restore my iphone 4. does the original software download when restoring the phone

    after downloading ios 6, i want to restore my iphone 4. does the original software download when restoring the phone

    Downgrading of any version of iOS isn't supported by Apple. If you search the web, you'll find instructions that may work, but you're on your own should any problems arise. For many people it goes without problems, but for some it's reportedly bricked their devices.
    If you haven't done so already, try restoring your iPhone as a new device, not from a backup, and run just with the included apps for a bit and see how it performs. Cache corruption or incompatible software can cause performance and stability issues. No guarantees, but it's worth a try to at least try to identify what's causing the problems, iOS 6 itself or something you have loaded.
    Regards.

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