Where are my trade in shipping materials? Applied on 10/2/14.

Where are my trade in shipping materials? Applied for the trade-in and ordered new iPhone 6 on 10/2.  Received confirmation e-mails for both.  Received new iPhone 6 on 10/8.  Tried calling 1-800 number, due to "increased customer demand" can't reach a human, tried submitting request for re-submission of shipping materials, received standard e-mail response that due to "increased demand" it would take 14 days to receive shipping supplies.  It has now been 18 days and I have no acknowledgment/confirmation from Verizon that my shipping materials are actually on their way.  Verizon, please give me a confirmation that MY shipping materials are on their way and when I can receive them, and NOT just a template response!

RaySJ I've been reading of quite a few people having this same problem on here.  Have you tried calling a VZW Corporate store in your area to see if maybe they'll take it in for you and just issue the credit.  $200 is a lot of money to see go away because of VZW not getting the shipping materials in a timely manner.  I'd try calling a corporate store to see if they can help...some people have posted on here that they've had some success doing that when their materials didn't show up.  Let us know if you try this method and if it works out for you as it'll be a bit more encouragement for others to do the same rather than waiting...

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