Where are payment arrangements on #PMT

I see many answers about payment arrangements where Verizon is suggesting you call #PMT if you can pay within 12 days of the due date.
That's my situation, but that option appears not to be on the menu. My only options are "listen to current balance" or "make a payment NOW".
Same thing online. There is nowhere I have found on any menu that says "make a payment arrangement".
I am offered the choice of making a payment other than the entire balance. If I do that, is that considered a "payment arrangement"? Or am I just going to get dinged for not paying my balance? Where on this menu or website can I make an actual ARRANGEMENT, meaning a promised SCHEDULE of payments?
As a side annoyance, most of the previous phone numbers to Verizon: #611, 800-922-0204, #BAL, etc, are now disabled on my phone. Instead of dialing, they throw me into the Mobile App, which has a limited selection of options. And none of them, of course, is "make a payment arrangement".
I am very, very VERY frustrated with these kinds of changes. I have been a customer since I had an analog phone and have been reasonably satisfied. But this stuff is ready to finally push me into changing companies.

Your phone is set by default, through a setting in its My Verizon Mobile application, to first open that app on your handset when you dial 611 or Customer Service numbers. To change this so your calls to these numbers won't do this:
1) Open My Verizon Mobile (and then you may need to log into it first before proceeding as follows:)
2) There are 5 panels at the top saying Home, Bill, Plan, Device, Profile. Click "Profile" pane.
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