Trying to make a payment arrangement

Question

I've been trying to make a payment arrangement and all customer service reps that I have spoken to are unwilling to help me. I know that I have made many payment arrangements and adjustments but at least I'm paying my bill. They say they cannot make any payment arrangements because I make to many.

Answer 1

Hi there! @valcorta
thanks for posting your concerns. You can request a payment arrangement online by the following methods:
Using your tablet or PC
Follow these steps for each AT&T service to make a late payment:
Go to Make a Payment. If prompted, log in1.
If you manage multiple bills, select the account for which you're making a late payment.
If you want to split the amount due into two payments with different dates, amounts, and/or payment methods, select Split this Payment.
Enter the Amount of your payment(s).
Select the calendar icon, next to the Payment Date field, and choose a date. Available dates are based on your eligibility.
Select a Payment Method.
If you select Other, you're committing to paying online, at a payment location, or by phone, on or before the date you selected.
Enter your payment information, then select Next.
Review your payment details, then select Submit to complete your scheduled late payment.
To verify your scheduled payment, go to myAT&T > Billing, Usage, Payments > History tab.
Using your smartphone
We make it easy to make a late payment. Just follow these steps for each AT&T service to make a late payment via checking/savings account or debit/credit card:
Log in from the myAT&T app2 or our mobile site (m.att.com/myatt). If prompted, select your wireless account.
Select the menu button > Billing & payments, and then select the Make payment button.
Complete the payment form, including:
Payment amount
Payment date - Available dates are based on your eligibility.
Payment method
Select Continue, review the Terms and Conditions, and then select Submit.
To verify your scheduled payment, select the menu button > Billing & payments.
1myAT&T login - If you don't have a myAT&T login, register today!
2myAT&T app - Find out how to get the myAT&T app. Compatible device and online account registration required for myAT&T app activation. Data/messaging rates may apply for app download/usage.
Hope this helps!
Charise