Where can I return equipment ?

Hello first we had got internet from virgin nearly 3 years then when we were moving to new address where was not cable virgin gave us internet through line and I have to tell that was the worse like internet in my country 20 years ago speed was 20 kb/s :-( of course after few weeks when they were not able to do any improve we are decided finish with them I cant understand why but they want charge us 150 pounds but that is for another letter then we took sky which was much better but speed is 50kb/s that is very poor for 21 century :-( ok after few days we made changed to bt because we were thinking bt must be strong and the best but we had shock so far after few weeks we got message service man would be came to us look for line. that was first September. Firs we got message that in not necessary because we have already phone line just only router arrived and email where they wrote we have new phone number and our internet is ready. When we tried call to new number we had next shock is ringing but we have not idea where but is is not in our flat definitively. We were calling the support line and we had next shock someone told us we have to try each socket in flat because some where must be new line connected of course that was idiot and I think he is not able to do what he do. When we want make complain against him he told he has not name or any company number but he made appointment      for bt technician on today yep last shock nobody has came here and my partner waited absolutely uselessly. I am really sure they made April fool from us :-(
Now I want know where can I return this equipment   because we are really disappointed with service from them and want cancel contract  I am really sure when they lied now will lie then 
Thanks Marian from Slovakia  
Your Unique Complaint ID is xxxxxxxxxx - Please Write it Down. 

You read carefuly what I wrote I have got contract and new number but this new number is at this time only virtualy that mean when I put router on line where is sky I will have internet too olnly in your mind. Still connect to sky with old number really silly that is possible in this country. I am really sure I cant pay anything when I cancel this contract very soon. In seven days you can change your mind from any reasons !!! That I do not speak about when you get service which is not as described !!! Do you mean when they told you first we send technician on Saturday that we have sms and nobody will come is as described or when they give you router and you cant connect becouse they tell you you have not bt socket which you have is as described no is not. When I will make so manner with my customer they never will do business with me reason they will never trust me that is it. Now I do not  trust BT anymore !!!
I have got internet from sky and speed is 50kb/s that is f poor in the 21 century :-( but from bt I have one b s**t

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