Where/how do I submit a letter to Customer Service?

Is there any place to submit a letter to customer service?

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Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

How much do I hate Skype - No customer service lin...

Have a subscription and suffer through terrible phone connections when I try to speak with my colleagues in China. Yesterday, tried to call Seoul, South Korea and even though I have unlimited landline and mobile access to all the countries (yes, Korea is on the list of available countries) I was denied and told I had to purchase Skype credit. No problem, bought the credit so I could make my appointment call and figured I would call Skype the next day to resolve my issue of having to pay for credit even though I pay a monthly subscription fee (yes, my subscription is curren!).
WOW, what did I find out (too late). It is impossible to speak with anyone. No customer service line exists. Unbelievable! Posted twice to the "community board" about my problem but not sure as how that will resolve anything (haven't heard a thing in two days). So what, I'm just screwed now?? This type of practice is unethical. I will definitely cancel my subscription when my current subscription has expired. What a poor practice. I won't recommend SKYPE to anyone.

I hate them for different reasons I have been trying to cancel my subscription for months now and they wont let me they send me a bill to one e-mail and when I try various ways of getting in they say that, that e-mail doesn't exist and yet their still taking money out of my account. I have e-mailed them that I wanted to cancel my subscription and they haven't responded. If I don't get a response soon I will have no choice but to go to the BETTER BUSINESS BUREUA and report them

How can I file a complaint about customer service and billing

I Changed from AT&T as they didn't offer service where I now reside and ever since March of 2014 it takes about two to three calls to get my billing corrected. And then they have me on the phone for about two hours about the same issue. They have corrected my bill a fee times for their fault. Now I have come to the end of a long battle only to find out they want to charge me a disconnection fee that shouldn't have even taken place. I sent back a phone before the 24 or 15 days that one has to send it back. A phone that was never used and that every month they seemed to remove those charges. Now after 6 months they finally said that I have to pay the disconnection fee. I am so disgusted with customer service as they always make it seem that there is no one else to speak to. This issue should have been resolved months ago and now they are trying to charge me a fee. When their Texas office received the phone I nt back and didnt put on the account when they received it. Yet every month they seem to resolve the issue and say sorry. I spoke to a supervisor who said I have reviewed your account inn two minutes and decided that he wasn't able to do anything with my account and that charge was valid but prior to this everyone would remove the charge and apologize for e inconvenience, now they just want me to pay the disconnection fee we'll it is not happening and I would like to speak to someone about this. I emailed John bianchi to see if they could help me get this corrected. My biggest frustration that I have not had with AT&T before was so many calls for something so simple and not be able to get answers or them just make it seem as they are always right. My bill since I started has not been consistent and that is frustrating. It is has become a joke in a my family about what my bill will be this month. I have a total of five lines with Verizon and if the opportunity came to go back to a different carrier I wouldn't hesitate to change over.

@BobbyS_VZW can this person look at this complaint. @bobbys_vzw Kathleen KBG

I have bogus charges on my bank account. How can I get help from Itunes customer service? Been in an insane loop here.

There are two charges on my bank account that I did not make. When I look at my ITunes account there are no purchases showing. So why is I tunes charging my account for a total of $17.00. You would think if someone was using my account, there would be a record on my Itunes account. Can't get any service fron Itunes about this problem. HELP!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

How can i talk to a itunes customer service representative

how can i talk to a customer service representative for itunes

Yes, why would Apple Inc. want to oh, I don't know...spend some of their BILLIONS in profits in half-way decent customer service/tech support for its signature method of delivering content (which is what all of these gadgets do at the end of the day...deliver content). You'd think they could set-up Live Chat to help with iTunes. Nope, they rather spend the money on Live Chat to SELL you more of their wonky hardware. Shame on Apple Inc.

Where do you go for help when the customer service rep keeps hanging up on you saying your phone is breaking up and I am on a landline where I bought my verizon plan

I sign up with Verizon on 08/04/2014 new plan new phones switched carries. It has been A nightmare. First I purchased one plan with two phones. They set up two accounts charging me for both on two different account numbers. On August 11th I was told it was fixed by a local Verizon REP. Said it was a computer glitch. Now . Today I received two more bills , still two account and they even contain extra charges as if I was moving my telephones back and forth. Excessive over billing and still two account. When into store where I purchased because they knew I had this problem. They has me call customer service from the store telephone. After 1 hour on the phone with a rude person, the rep. at the store and me both talked to her. She started saying your phone is breaking up hello are your still there. I was on a land line then she put me on hold until I finally hung up. about 20 minutes. because I was already late going back to work. I have spent hours trying to get this fixed and now I have had the service for 30 days so I can not cancel. Does anyone know where to go for some help.

http://www.BBB.org
File a complaint they will call you.
Or take them to court for the over billing and your loss time from work to file and go to small claims court. Include the filing fee.
Either way bring all your paperwork to have the judge look at.
Good Luck

How Do I Send A Question To Customer Service About My Bill?

I clicked on the VirizonWireless.com Contact Us link. I then selected "I receive a monthly bill" in the Email section of the page. When I press the go button the page that came up did not have a form to enter a message nor did it have a link to a page to do that. It did have a Contact Us link which took me back to the same page with the Email section.
How do I contact Customer Service about my bill via either email or a web form?

Once you visit "Contact Us" follow steps below.
Select from drop down, I receive a monthly statement then click the > button
Scroll down to the left corner and click Send Email
You will see a form to send an email
If you are still unable to locate the form click the link here: https://www.verizonwireless.com/b2c/contact/email.jsp

How do I contact Verizon corporate regarding customer service issues?

I'm trying to escalate an issue that I have with customer service and just can't seem to find out how to contact corporate to discuss my issue. I have talked to customer service supervisers and asked them to escalate my complaint. After being told it would be 5-7 days to respond, I'm still waiting. Any help in contacting the right department at corporate would be helpful.

Hello asianguy1964,
I am available to assist and address any concerns that you may have in reference to customer service issue! May I ask is your posting regarding a billing issue, wireless service issue, or a interaction with a representative? Also, were you provided a reference number to your complaint? If you have a reference number then I can check on the status of your concern. Prior to investigating your reference number, would you be kind as to share the details of the issue as I'm condifent that we can If I am unable to provide a solution for you then the additional information will help me forward your concern to the appropriate channel. I look forward to hearing from you in the near future.
Thank you...
ArnettH_VZW
Follow us on Twitter @vzwsupport

How do I get a hold of customer service?

I need to speak to someone in customer service. I'm not happy with my local Verizon store. My wife and I were mislead about a few things when we upgraded to a Samsung Galaxy S4 phone, both of us upgraded. We purchased a tablet, our first one, and was not told about any upgrade fee for that. We were told we were purchasing a 16 GB tablet, only to find out when I got it home that it is actually an 8 GB. I do not like the upgrade fees at all. As a 15 year customer, I feel that we shouldn't be charged upgrade fees at all and I don't like the hassle we have to go through to in order to get the $50.00 rebate for our phones. I could have purchase the phones for a lot less, including after a rebate, at Walmart.
So how do I email someone in customer service to report my issue and to hopefully have someone train these sales associates at the local stores?
I have looked all over this website for a email to someone in customer service and I can't find anything.

Verizon does not use email for customer communications. You can call *611 or use chat. Everything you listed is normal Verizon policy including the upgrade fees and activation fee for a new line of service. Obviously, you should have received a 16GB tablet if that is what you bought. If you purchase on-line the rebates are built into the on-line price. If you purchase at a store, you get a mail-in rebate. Again, that's normal policy.
Third party retailers have lower selling prices, but there are other restrictions such as higher early termination fees, etc.

I am so dissappointed with the Home Fusion. Does anyone have an email address where I can send a letter to customer service about my issue?

Sales rep in store pulled up the map and told me "Yes you are totally in a 4G service area." I knew I already had great connectivity thru my Jetpack but wanted the Home Fusion for at home. Installation was quick and easy, the installer was polite and courteous but did not tell me I had to purchase the insurance on the device less be responsible for any charges that occur if a tech has to come out and service it. Well, it worked for about 2 weeks and we had some storms roll thru our area and that was the end of my internet. After two painful calls to technical support and 2 trouble tickets submitted with no results I was very frustrated and upset. I felt that I had no other option but to have the tech come out and "fix" or "swap out" the antenna. Now keep in mind that there was no physical damage to the Home Fusion Antenna or Router, so I couldn't understand why the Home Fusion wouldn't work. Turns out the tech that came out to my house told me flat out that it shouldn't have ever been installed. The original tech I recall his name being Eddie, should have told me that the signal for the 4G Home Fusion was very weak and that the area that I am in is not quite a 4G Home Fusion area, it's on the brink and probably will be soon but for now it's shotty at best. However, I had to hear this from the tech that came out to replace the antenna, the antenna that there was nothing wrong with(per Levi). If the original tech Eddie would have leveled with me I would have opted to add the service later when we were completely in the coverage area. I still would have ordered the service, I would have continued to be a happy customer. Levi Bishop is the name of the second tech that came out to the house. He was very honest with me that Verizon was having a lot of issues with techs installing the equipment when they really shouldn't because of this issue, that Eddie is no longer with Verizon because of this.
I am at a loss because I do not feel that I should have been billed for a tech to come out to tell me the 4G isn't up and running quite yet for my area. I feel like I was taken advantage since your technicians are the ones who have this information at the time of install yet they don't share this very important piece of information with us and just do the install because that's what they are paid to do.

Jloe,
As I have posted before, You, and others having issues with Verizon would be much better off if you complained to the FCC and FTC as well as your Senators and Congressmen. We, as individuals, have such small voices - use them where they might do the most good.
Also, don't assume that Verizon doesn't monitor these postings, they actively do & sometimes contact those that post complaints.
Sorry for your problems. GC

How can I reach someone in Verizon Customer Service that can get my account corrected?

I have been trying to get my account corrected since January the 12th. I have called dozens of times each time I am promised a return call as an IPR must be completed and then nothing happens. I call back and told a different excuse every time. I have been with Verizon since 2003 and just don't know why I have to call so many times and told so many conflicting stories.

When you find the answer please let me know...

Anybody know how to contact a HP agent or customer service?

{Content Removed in Subject} Anybody know how to contact an HP customer support person?

Hi - You've got a few options. If you're in the US you can follow this link and you'll see the different support options - phone, email, etc.
If you're in another country, go to hp.com, choose your country in the upper right and then do a search for contact HP and you'll see a link to the HP support options.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

How can I be contacted by executive customer service?

Spent HOURS on the phone. No resolution. Being overbilled, being made promises by Comcast social media team which are not kept. at my wits end here.

blakestewart wrote:
Spent HOURS on the phone. No resolution. Being overbilled, being made promises by Comcast social media team which are not kept. at my wits end here.
Sorry to hear about your issues with Comcast. I let a Comcast employee from the corporate office know about your issues and have requested that they reach out to you. If you don't hear from anyone soon, let me know.

How do I speak with someone in Customer SERVICE from the U.S. who isn't speaking from a script?

I am very frustrated. I have spent over 8 hours trying to get my Dreamweaver subscription to work on my PC to no avail. Six hours have been spent with foreign support. I want to speak with someone who isn't speaking from a script who can actually help me. Unfortunately even the customer service staff is in India and speaks from a script. Do I have any options?

What exactly is the problem?
These user to user forums can help but they are best used in a specific Q&A format. Ask a specific question including relevant details (operating system etc), get a specific answer.

Where/how do I submit a letter to Customer Service?

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