IReceivables Credit Memo Workflow Implementation

HI Guru,
For our client we are implementing iReceivables and we are using the Credit Memo Workflow for the approval process.
This is the first time i am working in iReceivables. Please kindly let me know whether i need to do any setup from the Technical aspect to use the Credit Memo Workflow.
Regards
Suresh P

It depends on what technical aspect means? It needs some setups depending on using AME or not. Please refer to "Setting Up the AME Credit Memo Request Workflow" in Oracle Receivables User Guide. If HR, SysAdmin, WF are already setup, then you may have to work on AME. From the technical angle, check the ARCMREQ.wft to see if any customizations are needed.

Similar Messages

How to Re-execute the Credit Memo Workflow?

Hi! Folks,
This is a problem which I am facing @ the client site....
Actually, I am assigned with a Credit Memo Workflow.
Here, if the Credit Memo is created i.e. if CREATED (BO BUS2094) Event is triggered the workflow is working fine.
But as per the requirement if they want to change the Credit Memo using VA02 tcode and if the Net Value is changed I mean if it is greater than some specific value i need to re-execute the workflow (approval process)
As for your information, I have copied the Standard Workflow Template 20000009 & 20000019 also I have checked with Event Linkage and other workflow stuffs.
But my main query here is that while the Credit Memo is changed, CHANGED (BO BUS2094) Event gets triggered but with Receiver Type SUBSCRIBE along with error 'CHECK FM with Exception' with Message 'No Configuration for Workflow WS90400201 version 003'
(Here WS90400201 with version 003 is my custom workflow template (copy of WS20000019))
Also, I want to know is there any Functional Configuration missing out because I have referred help documentation and found that this re-execution of workflow (WS20000019) is automatic.
Just kindly let me know if any part is missed out in configuration
Please, guys revert to the earliest.
Regards,
Mistry Wasim

Hi! guys,
Please reply with your valuable guidelines to this problem.
Regards,
Mistry Wasim

Credit Memo Workflow with AME

Hello,
We have the Credit Memo workflow using AME up and functional for collections disputes but would like to have the final approval step (trans type Receivables Credit Memo Receivables) autoapprove. Has anyone been able to do this?
Version 12.1.3
Thank you in advance.
Edited by: user13093315 on Dec 3, 2012 3:35 PM

Hi Naveen
Ok...
in oracle apps i went to application developer/attachments/ document entity's
the below was already defined
Table Name = RA_CM_REQUESTS
Entity ID = RA_CM_REQUESTS
Entity Name =RA_CM_REQUESTS
Prompt = RA_CM_REQUESTS
Application = Receivables
Below is the structure of my page
- Header RN (R2iAttRN)
------attachmentTable Item(R2iARAMEAttaments) the only thing set on this item is the view instance name (R2iARAMERequestsVO1)
------------entityMap1(nothing set)
--------------------PrimaryKeys
------------------------primaryKey1(the only thing set here is View Attribue) which is RequestId
thats the page then i have programatically added the following in the process Request
OAApplicationModule am = pageContext.getApplicationModule(webBean);
Serializable[] parameters = {"2572" };
am.invokeMethod("initRequestVO", parameters);
OAAttachmentTableBean attTable =
(OAAttachmentTableBean)webBean.findChildRecursive("R2iARAMEAttaments");
System.out.println();
System.out.println( attTable.getEntityId());
attTable.setEntityId("RA_CM_REQUESTS");
attTable.setDefaultMiscCategoryEnabled(true);
System.out.println( attTable.getEntityId());
System.out.println();
Does that help

AP Invoices/Credit Memo Workflow process using Optura

Hi,
We have a VIM tool Optura that we have implemented for our Workflow approval process where in the invoices/credit memos get parked, then go through a workflow approval process and finally get posted. These invoices/credit memos at the time when they are parked have attachments in them. The issue is that the when the credit memos get posted we loose the attachments that were present in them but it works just fine when we post invoices. Any idea as to what could be happening?
Any help will be approeciated.
Thanks,
ALAM.

Can you please explain where the attachment is getting disappeared?
Is it in the attachment link of the Tcode of Credit memo or inside Workitem.
If it is workitem then attachment is not properly binded from Workflow container to Task container.
If it a Tcode you have to write ABAP Code to populate in the GOS of the Tcode.
Thanks
Arghadip

Credit Memo Release Authorization - Workflow Notification

Hello!
Wish to confirm few configuration gaps in Credit Memo Workflow Notification.
The following two workflow templates are delivered in the standard system for credit memo processing, and both had been activated.
 Identification: WS20000009
Identification code: Credit memos
Long text: Credit memo processing
 Identification: WS20000019
Identification code: CMR_CHECK
Long text: Check credit memo requests
This is the functionality we are trying to achieve...
Each user in the sales department is allowed to release credit memo request up to a value of USD 15,000 (No Workflow Notification Works Fine!)
Credit memo requests with a value of between USD 15,000 and USD 50,000 may only be released by the group leader. (Limit L1, workflow notification should be sent to Group Leader Not working)
Credit memo request that exceeds a value of USD 50,000 may only be released by the sales manager. (Limit L2, workflow notification should be sent to sales manager Not Working either)
Issues:
When the credit memo value is L1 or L2 the workflow notification is sent to every one irrespective of the L1 or L2 value. Tried to create custom role resolution Function and used it in WS20000009 / WS20000019, this doesn'tt seem to work either.
I would appreciate if any one who had previously implemented this scenario to share the experience and advice.
Thanks!
Loga

I hope you defined binding for your role ?
And passed &CustComplaintOrder.NetValue& to role parameter container ?
would be nice if you provide more info on how you defined your role & how you defined binding.

BUS2094 : Workflow Credit Memo : Configuration

Hi All,
I would like to implement workflow for Credit Memo using BOR BUS2094, would like to know mandatory/necessary kind of configuration we need to implement Credit Memo workflow.
Regards,
Vinay

Hello Vinay !
From workflow end, the kind of configuration required to trigger the workflow is to configure the event "CREATED".
If it is not triggerring, configuring respective change document or user-exit or BAdI would help.
Regards,
S.Suresh.

Credit memo (CM) Approval limits set are not being checked in CM creation

Hi,
Customer: ARROW ELECTRONICS INC
SR: 6502816.993
Customer has set the approval limits for credit memo in Receivables
He has set the approval limit as -500 to 0 for a user X.
Created an invoice for 550 $
Gone to Ireceivables and created a dispute for the complete amount (-550$) of the invoice.
Find that the notification is going to the user X even when the amount is not within the approval limits set.
He is able to approve the notification and it is going to the next level approval.
Once that is done the credit memo is getting created.
Checked the packages involved in this.
ARWCMWFB.pls
Find that there is no checking of the approval limits in the package.
Please help me in knowing on whether this is an intended functionality.
Thanks and regards,
Hareesh

Hareesh
Using HR Hierarchy
1. Define three approvers A, B, C for the same reason code and with different approval limits (as this is credit memo the guy with highest negative amount has is the final approver).
2. A reports to B and B reports to C
3. A is approval limit is from -100 to -500, B can approve from -500 to -1000 and C can approve from -1000 to -1500 (all of them have same reason code and currency code).
4. Make sure all of them are employees.
5. Make sure you **DO NOT** check the flag Primary Approver for any of these approval limits in the approval limits screen.
6. In the employees -- Assignments For A, enter supervisor as B, and For B enter Supervisor as C.
7.No enter an invoice for 1200 and complete it.
8. Request for credit from iReceivables for the same invoice for -1200.
9. Now you can see that the notification will go to B and C for approval.
Using Approval Limits hierarchy:
If you do not want to use the employee setup, they can always, use the primary check box. With the same example as above, check the primary check box for A, B and C.
When you request for credit, first A gets, next B gets it and then C gets it.
If you check for only C which is the final approver, workflow will send only one notification and once C approves it will forward.
Ofcourse, before any of these guys are approving, collector assigned to the customer has to approve.
And after all these approvals one more Role (called Receivable Role which can be anybody according to the WF definition) has to approve before the credit is generated).
Now, I am not sure what the customer wants. Do they want multiple approvals or single approval? If they want multiple they have to use the first approach. If not they can use the second approach.
I did a test case again and these comments are the results of the test. I did this on 11.5.9.
Let me know if you have any questions. Also please refer to the metalink note 284804.1How Does Credit Memo Workflow Notify Multiple Approvers?.
Thanks
Nagamohan

Implement the following scenario for credit memo

Dear experts!
Thank you for your attention!
how to implement the following scenario for credit memo??????
1.Credit memo requests are usually blocked for billing (that is, credit) upon creation until the
employee responsible releases this block.
2.Within our company, we want make the definition of the point at which the check is carried out and
the employee responsible dependent upon the value of the credit memo request.
3.If the value of the credit memo request is below a certain minimum limit, then it can be released
automatically by the system.
4.The workflow within the framework of credit memo processing now guarantees that the employee
responsible is automatically determined and informed when a credit memo request is created,
depending on the value involved.
waiting for your help!!!!!
Best regard!
Tangdark

Hi,
Hope so you know all the setting regarding credit memo customizing.
Otherwise use the standard one.
Regarding authorization go to PFCG and create a new role.
In that you can maintain the authorization regarding the minimum credit limit.
Please check out this setting.
And update me also if I was wrong.
Regards
Raj.

AR - Credit Memo via iReceivables

I am having problems while creating a credit memo via
IReceivables. The scenario for creation is given below
Responsibility: Receivables External
User Name: Joe Blogg
Customer Name: AAA Auto
Collector Name: Jamie Johns
Approver: Navin Kapoor (Approval limits have been setup using
the limits form for the Credit Memo --> Reason --> Discount
Invoice for this customer was created in Receivables module. I
signed on to iReceivables as Joe Blogg who has External
iReceivables responsibility. I am able to do the following:
** Inquire on the Invoices for AAA Auto (Customer)
Dispute the invoice where I give the reason as discount. This
creates a Credit Memo request
** I sign on as Jamie Johns, the collector and approve the
request for approval for the Credit Memo
With the workflow the approval is routed for second approval to
Navin Kapoor
**I sign on as Navin Kapoor an approve the request for approval
received from Jame Johns
**I inquire in the Accounts detail that the dispute has been
recorded for the customer.
However, Credit Memo is not created and the Credit Memo request
still shows pending approval when I sign on as Joe Blogg.

Hello Jerome.
As far as i know, you can always unapply a credit memo. There will be circumstances where you will not be able to do it, but that circumstances are very rare, like, for example, having all periods closed, or the open period is earlier than the application period.
If you want to prevent users from unapplying credit memos you will need to use Forms Personalization to achieve that.
Octavio

Replace AR Credit Memo Request Workflow with a new Custom Workflow

Hello friends,
We have a business requirement to replace the AR Credit Memo Request Workflow with a new Custom Workflow whenever an Invoice is disputed (Oracle Advanced Collections).
The Credit Memo Request workflow is being launched within the Oracle API arw_cmreq_cover. We thought of an approach wherein the Oracle form IEXINDTL.fmb can be renamed and the Custom workflow to be called in the WHEN-BUTTON-PRESSED trigger on Dispute Button instead of calling the program Unit IEXINDTL_CONTROL.DISPUTE (as in standard form) which inturn calls several API's and hence the AR Credit Memo Request Workflow. But this would override the other standard processes being carried out in these API's. Our requirement is to only replace the AR Credit Memo Request Workflow and not to override the other standard processes.
Does anyone have come across the similar requirement? Please let us know your inputs.
Thanks in Advance !

I ran across the same error today. Since it's been over a month, I assume you've fixed it already or decided you didn't need it at all? What was your fix?
For me, I noted that in the sample directory, a similar "createView" call (in End User Anonymous Enrollment) also includes this argument:
<Argument name='viewId' value='User'/>
When I added that to my createView call, the "Missing view id" error went away, and the user are gets created.
I'm not entirely comfortable with the value specified, though; seems like view IDs should be more unique. I would have thought it should have been something like this instead:
<Argument name='viewId' value='User:$(accountId)'/>

How AR Credit Memos created in iReceivables linked to an AR Invoice

Hi to All,
We are looking to find out when a credit memo (dispute) is created in iReceivables and linked to a invoice in AR. What is the main table that links or shares data for the credit memo being applied to the invoice.
Any help would be greatly appreciated.

Hi,
The table name is AR_RECEIVABLE_APPLICATIONS
Receivables uses the AR_RECEIVABLE_APPLICATIONS table to store the mapping of the credit memo to the invoice being credited. The payment_schedule_id and customer_trx_id columns contain the credit memo data, while the applied_payment_schedule_id and applied_customer_trx_id reference the original invoice. If the credit memo applies to an invoice with multiple payment schedules, a record is inserted into AR_RECEIVABLE_APPLICATIONS for each payment schedule of the invoice. The code_combination_id column, which is not shown, stores the receivable account of the invoice. However. when the transaction is posted to the general ledger it posts as two distributions. One entry is posted to the receivable account of the credit memo, as it is stored in the RA_CUST_TRX_LINE_GL_DIST table, and the other entry is posted to the receivable account of the invoice, as it is stored in the RA_CUST_TRX_LINE_GL_DIST table.
For a standard credit memo, the receivable account of the credit memo is debited, while the receivable account of the invoice is credited. Normally, the receivable accounts will be the same, but this process permits the flexibility of using a unique receivable account to record your credit memos.
Regards,
Raju.

Credit Memo approval workflow issue

Hi All,
I've created a wrokflow for the Credit Memo approval and Rejection. The approver is determined throught he rule.
Its working fine till user decision step but for the task for approval or rejection its not working.
There is issue with agent assignment for the task. Please specify how to do the agent assignment for the individual task. Because its not working if I specify the rule again.
Please suggest.
Thanks,
Neha

Hi ,
I checked the rule explicitly , it is working fine.
My user decison is a general task only. the user decision si working fine.it goes to the approver , but when approver clicks on approve or rejecty .. nothing happens . Please suggest how to do the agent assignment for approve and reject step.
Thanks ,
Neha

Brazil - Withholding tax in A/R credit memos / notes

Hi all,
We have implemented a proto-type of SAP ERP in Brazil to check out the taxes and in particularly the withholding taxes (WHT). We now have a test customer and test vendor for which withholding taxes have been activated and as a result, a withholding tax windows pops up while making a manual entry in FB01. The result of 4 test cases is as follows:
1) Manual entry A/P invoice => WHT data can be entered in pop-up window => OK
2) Manual entry A/P credit note => WHT data can be entered in pop-up window => OK
3) Manual entry A/R invoice => WHT data can be entered in pop-up window => OK
4) Manual entry A/R credit note => Pop-up window does not appear so WHT data can NOT be entered => not OK
I am puzzled why the WHT pop-up window does not show for case 4. I must be able to post a credit memo in case an incorrect outgoing invoice was originally posted in the external system according to the following workflow:
1) Outgoing A/R invoice is issued including WHT with doc.number 123456
2) More invoices to other customers are issued with doc. numbers 123457 and 123458
3) We now find that the invoice 1) was incorrect so want to issue a credit note with the orignal (WHT) values whereby the credit note receives doc.number 123459
4) Now we re-issue the corrected invoice including WHT with doc.number 123460
Within SAP, I could use FB08 of course for the reversal, but this won't work in the situation above where my document number is provided by the external system.
Does anyone have experiences with WHT in Brazil and is our customising incorrect or is anyone aware of a common business practise why the WHT pop-up window does not appear for the outgoing A/R credit note.
Thanks a lot in advance.
René

Hi Rene,
I'm facing the same problem with the Withholding Tax in Mexico regarding A/R Credti Memos not being able to be posted. You mentioned that a posting key was the solution, could you please explain to me in more detail how does this posting key solution works?
I have reviewed all of the configuration and nothing seems to work.
Thanks a lot in advance!
Nataly Hernández

A/P Credit memo after GRIN Quality Inspection

Hi all,
We have to implement GRIN Quality Check module for one implementation. What we have done in the add on that for one GRIN, we go to Quality Check Program where item wise we enter the Accepted Quantity and Rejected Quantity . Then for all the Rejected Quantity we move the items from Raw Material W/Hs (GRIN W/Hs) to Rejection W/Hs and then create the invoice for complete GRIN Quantity for all the items . We have thought to return back the rejected items using A/P Credit memo which will both nullify the Invoice affect as well as Stock Affect . But there is a problem that we are encountering during A/P Credit memo :
When we perform Copy From from A/P Invoice to A/P Credit Memo , all the details form A/P Invoice are copied don to A/P Credit memo , but we want to return the goods not from RM WHs but from the Rejection WHs as we had already moved the Rejected Items stock to Rejection WHs ,when we change the code of Warehouse from RM WHs to Rejection WHs , it removed the tax code from Tax Code columns for that row and later does not even allow to edit the Tax Code for that row without which we are not able to save the A/P Credit memo.
please suggest the best way of implementing the complete scenario so that we could both be able to maintaining the separate stock of Rejected Items, Return it back after creating the complete Invoice . We also wanted to create the complete invoice after GRIN irrespective of the no. of items rejected.
Thanks and Regards,
Pooja Singh.

Hi,
Might be I have elaborated too much thats why I have not received any solution so far.
Actually I just want to confirm one thing first, that we are working for GRIN Inspection as follows :
1. GRIN
2. Inspection of all the items in a particular GRIN
3.Stock Transfer of Rejected Items to Rejection Locations
4.Now we want to create Complete Invoice that is invoice for Complete Quantity irrespective of Rejected Qty.
5.Now Returning back the Rejected Qty of items from Rejection Whs and Credit note for Vendor to reduce the due balance.
But when I try to create A/P Credit memo from AP invoice I want to change the WhsCode from RM Whs to Rehection Whs which if done , Tax code disaapears and disables.
What should be done.
Thanks and Regards,
Pooja Singh.

Credit memo link with Goods reversal

Hi,
Does anyone know of any process or method either in R/3 or in SRM that can be used to link Goods reversal with automatic credit memo creation for a PO ( when invoice is already posted ). We have SRM 4.0 and not using GRBasedIV status checked for most of the POs.
Can a customized movement type or workflow achieve this.
Thanks in advance,
Viv

Again I can tell you that the process what you were following (reversing the goods receipt) is totally wrong and it will have a serious negative impact on inventory. Either you should not create a return delivery or take the stocks into parent plant. If you dont want to show in inventory, then scrap it which is a standard process.
Coming to the requirement, there is no standard way to achieve this. Check these threads where the same topic was discussed
[Re: How to set up in SAP to have automatic billing after PGI |Re: How to set up in SAP to have automatic billing after PGI]
[automatic billing|automatic billing]
You have to apply the same logic for credit note also.
thanks
G. Lakshmipathi

IReceivables Credit Memo Workflow Implementation

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