Where to install ARD Admin?

Here at my college we purchased a G4 Xserve and Apple Remote Desktop. The server will be tied in to a Windows Active Directory for authentication and our distribution install packages for the Macs will be kept on the server. My questions to everyone are; Where should the ARD Admin application be installed? Should it be installed on the Xserver or on another computer? What would be the pros and cons of keeping it on the server? Pros and cons of keeping it on another Macintosh computer and connecting to the server to distribute packages? Is there any supporting documentation for each?
I'm looking for as much information as possible in regards to this. Thank you in advance.

Where should the ARD Admin application be installed? Should it be installed on the Xserver or on another computer?
The Admin app must be installed on the workstation from which you intend to run it. I never consider it good practice to try and run applications from any server, so I'd recommend having an administrator station, but it will work from the server (presuming, of course, that your Xserve has a monitor, keyboard and mouse).
Pros and cons of keeping it on another Macintosh computer and connecting to the server to distribute packages?
Packages will be pushed from the Admin workstation, but it really doesn't matter where you store the packages. You could store the packages on the server if you wished, but there's no particular advantage to doing that other than having a single central location for them.
If you're trying to control what updates your workstations get and when, a more robust method might be to use the Software Update Server feature of Mac OS X 10.4 Server. That would allow you to set your workstations to get their updates from your local server, not from Apple, and therefore give you more control over what updates are applies. You can then set the workstations either to check automatically (and activate the updates on the server as you want them going out), or set the workstations not to update automatically and use ARD (through the Send UNIX Command function) to command your workstation to update when you want them to.
Hope this helps.

Similar Messages

How to fresh install ARD Admin on Mavericks?

I'm upgrading our OSX server at the moment. I have a physical disk with ARD Admin (v 3.3) on it with a full unlimited user license key.
My old server that is being decommissioned is 10.6
If I try and download the latest ARD Admin update from apple downloads I only get an update - so it goes looking for an install of ARD Admin.
If I try and install from the physical disk I have then it says I must have OSX 10.6 in order to install.
Surely I should be able to download a full version of ARD admin that will work on 10.9 and then I can apply my existing license key and update it?
Any suggestions on how to do this?
Kind regards
Andrew

Hi
http://support.apple.com/kb/TS4055?locale=en_US
i've not tested the above in 10.9 but can't really see why it should not work? ARD Admin update for 10.9 is here:
http://support.apple.com/kb/DL1709
HTH?
Tony

Help! Problem downgrading from ARD Admin 3.0 to 2.2; LAN clients still 2.2.

Hi gang! This is my first post here. I work as a technician in a university computer lab with 250 machines. About 10% of these are Macs, and we manage them with Mike Bombich's NetRestore, Faronics Deep Freeze, and Apple Remote Desktop. All clients are running ARD 2.2.
I installed ARD Admin 3.0 on our office eMac to see some of the new features. Sadly, most of them will not work until you upgrade the clients to 3.0. I aso dislike how a majority of older commands from 2.2 (like UNIX commands, Lock screen, etc), are suddenly not working in 3.0. How convenient! Just upgrade your client software and presto! Not happening, yet.
So I went to uninstall the ARD Admin from my machine. Here is what I did to roll back: I have deleted anything to do with Apple Remote Desktop from the following folders:
/Applications/
/Library/Application support/Apple/
/Library/Preferences/
/Library/Receipts/
~/Library/Application Support/
~/Library/Preferences/
I reinstalled the software (it said "Install" not Upgrade) and launched the freshly installed ARD 2.2 Admin. It prompted me for my serial number and then I sat waiting for over 30 seconds for the main screen to appear. Finally it spat an error message at me, then crashed: "The Remote Desktop Administrator failed to start due to an unexpected error."
I can't find this in the KBase, or perhaps I'm using the wrong search terms. What did I do wrong, and how can I fix it?
eMac 800Mhz, TiBook 700MHz Mac OS X (10.4.6) In lab: 4 x Intel iMacs, 24 x Quicksilver G4s

Remove ARD again, using the instructions here.
Then reinstall your 2.2 ARD administrator. If you have an earlier version of ARD 2 on your installation disk, make sure you update it to 2.2, either through Software Update or via the downloadable updater, before you try and launch the administration application for the first time.
Hope this helps.
Just FYI, if you try to use a 3.0 admin app with 2.2 clients, or a 2.2 admin with 3.0 clients, all that works is the VNC functions which means that other than the ability to upgrade the clients to 3.0 (where applicable), you only get Observe and Control.

How to install ARD 3.6.1 Admin on Mavericks?

A few years ago (pre-Apple App store) I received a digital download of ARD Admin 3.6.1 from Apple, as the DVD installer quit working on version 10.whatever. Fast forward to today, and I am trying to install 3.6.1 digitally on my shiny new Mac Pro (can you even call it a tower anymore?), and the installer keeps upchucking at the very end. Digging through the logs, the only appreciable bit of data I can find is this :
"Cannot install on volume / because it is disabled."
Near as I can tell, the 3.6.1 installer doesn't meet some requirement or hurdle that exists in Mavericks. I received the digital version from Apple because the DVD version quit working because of OS upgrades, now the digital version is no longer working. So where do I go from here? I am really going to be upset if I have to throw down the full price of ARD *again* (this will be like the third time) for what is, essentially, the same program.
*RANT ON* I know I am far from alone in tiring of Apple treating ARD like a rented, red-headed step-mule. Why does Apple allow such craptacular, yet necessary, software to exist? This software is, hands down, the most un-Apple thing in the history of Apple. Apple should either devote the resources (God knows they can afford it) to make ARD world-class, or just kill it off already and let a third-party come in and do it better. *RANT OFF*

This is Apple's support article regarding installing the older (installer media) versions of ARD Admin on the newer OSes. The article is for Lion but does work for 10.8 and 10.9 as I've used the steps outlined many times:
http://support.apple.com/kb/TS4055?locale=en_US
An important point to remember is to run Software Update immediately after copying the application to your Applications folder. What you could do is download the update prior to extracting the Admin application. That way you'll have it ready. You may have to download previous updates first?
http://support.apple.com/kb/DL1595
http://support.apple.com/kb/DL1709
The other important point to remember is to leave the application where it is and not be tempted to move it.

Install ARD 1.2 Admin on Tiger

I have the ARD 1.0 Install CD which I have used to install ARD 1.0 on to my Tiger-enable Mac. However when I launch ARD I get the message "The Remote Desktop software doesn't appear to be installed correctly. Please verify it is installed and restart this computer." I installed it as an administrator user. I cannot find an updater for ARD Admin 1.0->1.2. Can anyone tell where I can find one should there be one?

Sorry, but it's not possible. Tiger will only work
with ARD 2.2, client or administrator.
Hi there
I managed to obtain from a colleague the update for Remote Desktop Admin 1.0 to Remote Desktop Admin 1.2 - it is on the Apple site 'somewhere'. Installed it and it works fine. I use it to control my 50(!) OS 9.2.2 clients with ARD Client 1.2.4 installed on them.

ARD Admin with Standard Account

I log in with a Standard Account on my MacBook Pro under Mac OS X 10.6.8, open Apple Remote Desktop Administrator. I have access to most of the commands in the menu bar except those under Reports (All) and Manage (Copy Items, Install Packages, Send UNIX Command, Empty Trash, Set Startup Disk, Rename Computers, Upgrade Client Software, Change Client Settings).
Is there a way to allow the Standard Account to access all the features of ARD Admin?
I ask because we have a policy in place where everyone must be using a Standard Account and only the Admin account to authenticate installations, etc. I provide support and use ARD to connect with remote computers.
Thanks!

I seem to remember there being a setting in ARD to allow what non administer accounts can do with ARD. But to access these settings you need to first login as an administrator, and set those settings in ARD Prefereces.

Mountain Lion, ARD Admin, and Screen Share Issue

We recently upgraded one of our Labs to OSX 10.8.2. The guy who teachs in that Lab then brought to my attention that he can no longer share his screen with computers in the Lab which are not logged in. If the machine is sitting at the Login screen he cannot share to them until after the students login. Control works fine through ARD, but not sharing. All clients have ARD version 3.6.2 installed. ARD Admin is version 3.6.1 and I can replicate in other buildings/locations.
Attempts to share with a 10.8.2 machine (one or many) which don't have anyone logged in will by all indications in ARD look like the sharing is happening on the Administrator machine, but you can visually see the screen is still sitting at the login prompt. The display on the machine to be controlled flashes for a second when the Admin clicks Share and it flashes again when the Admin unshares their screen. The same test run against a 10.6.8 client(still have a group in th next lab over) doesn't have the same problem.
My initial thought was this may be some sort of feature, but I don't see any where to turn it off. I've searched around, but I don't think I'm searching with the right terms for this issue. Any thoughts?

I've never been able to share my screen to computers that no one was logged in on; and i've been using ARD sense Mac OS X 10.4. I'm not saying it hasn't been possible; I've just never been able to get a computer to do that.
My work around is use send unix command as user root. I have a unix script that basicaly triggures and applescript to type a user / pass to login of a generic account. it takes about a minute to run. and if some one is logged in, it dosen't do any thing to that computer.
Heck it can even be set to be the default send unix command. so all the the user has to do is select all computers, click send unix, and click send.
Some thing like this:
if [[ "$(who | grep console)" == "" ]]; then osascript -e '
tell application "System Events"
keystroke return
keystroke "a" using command down
keystroke "PASSWORD"
keystroke tab
keystorke "a" using command down
keystroke "USERNAME"
keystroke return
keystroke return
keystroke return
end tell';
fi

Installing Weblogic Admin Server as service - service won't start

I'm installing Weblogic Admin Server as a Service in Weblogic 10 on a Windows 2008 R2 box.
The service installs correctly, but when I start it, it immeidately stops with this error:
"The <service name> service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the performance logs and alerts service."
Also, sometimes it gives me this error:
"Error 1053: The service did not respond to the start or control request in a timely fashion"
Thanks in advance for any help. Here is my installSvc.cmd:
@echo off
SETLOCAL
set PRODUCTION_MODE=true
SET JAVA_VENDOR=BEA
SET JAVA_HOME=C:\bea10_64\jr
set USERDOMAIN_HOME=C:\PA_Prod
set SERVER_NAME=AdminServer
set DOMAIN_NAME=PA_domain
set HOST=10.0.1.28
set PORT=7001
set WL_HOME=C:\bea10_64\wlserver_10.3
call "%WL_HOME%\common\bin\commEnv.cmd"
@rem Check that the WebLogic classes are where we expect them to be
:checkWLS
if exist "%WL_HOME%\server\lib\weblogic.jar" goto checkJava
echo The WebLogic Server wasn't found in directory %WL_HOME%\server.
echo Please edit your script so that the WL_HOME variable points
echo to the WebLogic installation directory.
goto finish
@rem Check that java is where we expect it to be
:checkJava
if exist "%JAVA_HOME%\bin\java.exe" goto runWebLogic
echo The JDK wasn't found in directory %JAVA_HOME%.
echo Please edit your script so that the JAVA_HOME variable
echo points to the location of your JDK.
goto finish
:runWebLogic
if not "%JAVA_VM%" == "" goto noResetJavaVM
if "%JAVA_VENDOR%" == "BEA" set JAVA_VM=-jrocket
if "%JAVA_VENDOR%" == "HP" set JAVA_VM=-server
if "%JAVA_VENDOR%" == "Sun" set JAVA_VM=-server
:noResetJavaVM
if not "%MEM_ARGS%" == "" goto noResetMemArgs
set MEM_ARGS=-Xms32m -Xmx200m
:noResetMemArgs
@echo on
set CLASSPATH=%WEBLOGIC_CLASSPATH%;%CLASSPATH%
if "%ADMIN_URL%" == "" goto runAdmin
@echo on
set CMDLINE="%JAVA_VM% %MEM_ARGS% %JAVA_OPTIONS% -classpath \"%CLASSPATH%\" -Dweblogic.Name=%SERVER_NAME% -Dweblogic.management.username=%WLS_USER% -Dweblogic.management.server=\"%ADMIN_URL%\" -Dweblogic.ProductionModeEnabled=%PRODUCTION_MODE% -Djava.security.policy=\"%WL_HOME%\server\lib\weblogic.policy\" weblogic.Server"
goto finish
:runAdmin
@echo on
set CMDLINE="%JAVA_VM% %MEM_ARGS% %JAVA_OPTIONS% -classpath \"%CLASSPATH%\" -Dweblogic.Name=%SERVER_NAME% -Dweblogic.management.username=%WLS_USER% -Dweblogic.ProductionModeEnabled=%PRODUCTION_MODE% -Djava.security.policy=\"%WL_HOME%\server\lib\weblogic.policy\" weblogic.Server"
:finish
rem *** Set up extrapath for win32 and win64 platform separately
if "%WL_USE_X86DLL%" == "true" set EXTRAPATH=%WL_HOME%\server\native\win\32;%WL_HOME%\server\bin;%JAVA_HOME%\jre\bin;%JAVA_HOME%\bin;%WL_HOME%\server\native\win\32\oci920_8
if "%WL_USE_IA64DLL%" == "true" set EXTRAPATH=%WL_HOME%\server\native\win\64\;%WL_HOME%\server\bin;%JAVA_HOME%\jre\bin;%JAVA_HOME%\bin;%WL_HOME%\server\native\win\64\oci920_8
if "%WL_USE_AMD64DLL%" == "true" set EXTRAPATH=%WL_HOME%\server\native\win\x64\;%WL_HOME%\server\bin;%JAVA_HOME%\jre\bin;%JAVA_HOME%\bin;%WL_HOME%\server\native\win\x64\oci920_8
rem *** Install the service
"%WL_HOME%\server\bin\beasvc" -install -svcname:"beasvc %DOMAIN_NAME%_%SERVER_NAME%" -javahome:"%JAVA_HOME%" -execdir:"%USERDOMAIN_HOME%" -maxconnectretries:"%MAX_CONNECT_RETRIES%" -host:"%HOST%" -port:"%PORT%" -extrapath:"%EXTRAPATH%" -password:"%WLS_PW%" -cmdline:%CMDLINE%
ENDLOCAL

The problem lies in your additions to the script installSvc.cmd
Say we have for example the following directory as our middleware-home
c:\bea. In this directory we also have installed a JVM say C:\bea\jrockit_160_05_R27.6.2-20.
When you create a domain (by using the config.cmd script) the domain you created
is placed in the directory c:\bea\user_projects\domain\base_domain (assuming we have
called the domain base_domain).
Now we have to add the following parameter definitions to installSvc.cmd
@rem JAVA_VENDOR and JAVA_HOME are set in the call to commEnv.cmd
@rem JAVA_VENDOR is checked in commEnv.cmd to be Oracle or Sun
set JAVA_VENDOR=Oracle
set JAVA_HOME=C:\bea\jrockit_160_05_R27.6.2-20
set USERDOMAIN_HOME=C:\bea\user_projects\domains\base_domain
set SERVER_NAME=AdminServer
set DOMAIN_NAME=base_domain
@rem i am assuming it is running on localhost
set HOST=127.0.0.1
set PORT=7001In your case it becomes (just a guess)
@rem use Oracle instead of BEA
set JAVA_VENDOR=Oracle
@rem the location where your JVM is installed
set JAVA_HOME=C:\bea10_64\jr
@rem if bea10_64 is your middleware home and PA_domain is your domain name
set USERDOMAIN_HOME=C:\bea10_64\user_projects\domains\PA_domain
@rem the rest should be alright
set SERVER_NAME=AdminServer
set DOMAIN_NAME=PA_domain
set HOST=10.0.1.28
set PORT=7001If you add the following to uninstallSvc.cmd you can uninstall the service
set SERVER_NAME=AdminServer
set DOMAIN_NAME=base_domain

ARD Admin with MacIntel

Currently using ARD 2.2 im not able to use the application (Admin version) on my brand new iMac Intel.
When i launch ARD it says "Software not up to date, check with software update", but it seems not available any update for this.
Any help?

Some of you may have seen messages over the past few
days with workarounds on how to use the admin
component of ARD 2.2 on Intel-based, which variously
called for removing, moving, or renaming various
pieces of the ARD client components. It turns out
that the only thing that needed to be "moved" was
ARDAgent.app
(/System/Library/CoreServices/RemoteManagement/ARDAgen
t.app).
The only thing you need to do is the following:
- Ensure ARDAgent.app is not running (in most
instances, this just means ensuring that Remote
Desktop isn't enabled in System Preferences ->
Sharing)
- Navigate to
/System/Library/CoreServices/RemoteManagement/ in the
Finder, and Get Info on ARDAgent.app. Check "Open
using Rosetta".
That's it! No deleting or moving (and forgetting)
pieces of the OS. Yes, yes, I was fine with the
workaround, too; at least it let me run ARD. But now,
there is a much more "friendly" workaround that does
not require modifying the Mac OS X installation.
Also, with ARDAgent.app running with Rosetta, full
ARD client functionality also seems to still work.
While ARD admin may not be "qualified" or "supported"
on Intel-based Macs, I hope this shows how little is
required to run ARD 2.2 on an Intel-based Mac...
This does not seem to work on some systems.
I have tried reinstalling ARD.
It never finishs the install, Software Update does not see it to update to the current version, and all copies of the ARDAgent.app that I have seen do not allow you the option to run as rosetta.

ARD Admin tied to a single machine?

Recent discussions of piracy aside, this is meant as a technical question rather than a legal question.
If ARD Admin unlimited is installed on an external 10.4 startup drive, can ARD on the external drive be used reliably with different computers?
Or is ARD somehow tied to the machine on which it was installed (for example, like Final Cut Pro?).
Thanks,
b.

It's not tied to the hardware, so it should work as long as the version of ARD isn't too old to be compatible with the system on which it's being run. For instance, you could not run ARD 2.x on an Intel-based Mac (without some unsupported gimmicking, anyway).

ARD Admin 3.3 Unlimited in Lion

I have installen on a new HD Lion 10.7.1 and the ARD Admin 3.3 Unlimited (ORIGINAL 499.00 Euro) is not possible to install it
HELP!!!!!!!

My Apple Higher Ed Tech rep got back to me with the answer and he did it quite quickly. If any others on this list have a problem, I will highly reccomend using your tech rep if you have a large enough user base to have a tech rep. My guy has saved me from a number of headaches in the past few months.
The answer he provided is :
"Please see the following Apple KBase article for the procedure:
<http://support.apple.com/kb/TS4055>"
I took a look and it gives the procedure needed to accomplish the install.
Symptoms
The Apple Remote Desktop 3.3 installer may report that it requires Mac OS X v10.6 when used with OS X Lion.
Products Affected
Apple Remote Desktop 3.X, OS X Lion
Resolution
Follow these steps to install Apple Remote Desktop and update it to a Lion-compatible version.
Copy the Apple Remote Desktop Installer from the Installation disc to the desktop.
Hold the Control key and click on the Installer icon.
In the contextual menu that appears, choose Show Package Contents.
In the package contents, navigate to Contents/Installers.
Control-click on RemoteDesktopAdmin.pkg and choose Show Package Contents.
In the package contents, double-click the Archive.pax.gz file to expand it.
In the expanded archive, navigate to Archive/Applications/ and drag Remote Desktop to your Applications folder.
Immediately run Software Update to update Remote Desktop to the latest version.

ARD admin 2.2 and Leopard

I did the upgrade to 10.5 on my MacBook and now ARD admin 2.2 is not able to open. When it tries to open, it does an attempted update and tells me more current software is already installed and then only lets me exit out...
Anyone know a work around that won't cost me $499 (price for new ARD Admin 3.2)

I just got ARD 3.2 via fedex today because I had the same problem as you and got the same answer you did from Templeton.
Just finished installing ARD 3.2.1, upgrading clients to 3.2.1 and everything is working perfectly. Back in business.
Unfortunately, the cost of upgrading to Leopard just doubled!
Rich

ARD admin Installation

Hi,
I have a stupid question. Does ARD admin need to be installed in a server, Xserver or OS X Server? Can it be installed on any OS X machine, like imac, or mini?
Thanks.

The reason I asked the question is because the 2.0 has quitted unexpectedly on my mini. I thought I shouldn't install it on workstation. So, I went to apple support site, and they suggest to upgrade to version 2.2.
I have no problem now. Thanks.

ARD Admin and Intel Core Duo MacBook

I just received my new Macbook and used the Migration to transfer everything from my old 14" iBook. When finished, everything so far appears to be working fine except my ARD Admin. When first launching the app, I had to reenter the serial number. Now I get a message each time I launch the app stating that "The Remote Desktop Administrator software is out-of-date." I am instructed to go to software update and check for new software. That process results in word that my software IS up to date. I have tried doing a reinstall of the ARD software, with no help. What all do I need to remove in order to remove all the old software to do a new install? My boss is using the same software version on his MacBook Pro without problems. We are running ARD Version 2.2.
Also, I have some saved tasks on my laptop ARD that I would like to set up on my desktop G4. Is there an easy way to complete this process?
Thanks

I know that ARD likes the client to be as new as the Administrator software. I wonder if it doesn't like that your administrator is 2.2 and your client is more than likely 3.0 or higher being a new machine?
Is the client enabled on your laptop? If it is, try turning it off, then restart and start the admin software.

How to download / install ARD 3.7.2 for Yosemite?

I was running Yosemite Beta. I had 10.10 beta 6 installed on my MacPro tower (aka the shiny black trashcan). Downloaded and installed the 10.10 final version, and all appeared well. ARD was - and is - working. To be clear : ARD Admin 3.7.2 (372a19) was already installed and working before upgrading to 10.10 final.
Software update now bugs me that I have a few updates to do, so I thought no biggie : download and install them via Update All. Partway through the process the following error message pops up in the Software Update window of the App Store :
"We could not complete your purchase.
Remote Desktop is already installed on this computer. Choose Software Update from the Apple menu to check for available updates."
Oooook. I have already purchased ARD. I am already in Software Update. It should be trying to run an update only. So I tried quitting out of Software Update completely, and re-starting the whole software update process over (via the GUI). Same result. So off to the command line we go...
softwareupdate -l
Finding available software
No new software available.
W.T.H?!?
Ok, delete the com.apple.Softwareupdate.plist. Check again. Same result. Ok... crack open the .plist and here is the URL generated by the OS replacing the file I deleted : https://swscan.apple.com/content/catalogs/others/index-10.10beta-10.10-10.9-moun tainlion-lion-snowleopard-leopard.merged…
According to what I know of the default URL on SU, that's looking correct to me. So at this point I am officially stumped. It would appear the problem is on Apple's end, as I cannot find anything on this end which would account for that behavior. It's really weirding me out that the command line says there are no updates available, while the GUI says there is. If anyone can toss me a bone, it would be appreciated very, very much.

Here is the fix for ARD showing in the App store and not letting you update.
1. Download the 3.7.2 ARD update from http://support.apple.com/kb/DL1733
2. Mount the ARD disk image that downloads.
3. Run the following commands in the Terminal
sudo pkgutil --expand /Volumes/Apple\ Remote\ Desktop\ 3.7.2\ Admin\ Update/RemoteDesktopAdmin372.pkg ~/Desktop/ARD
sudo pkgutil --flatten ~/Desktop/ARD/RemoteDesktopAdmin372.pkg ~/Desktop/RemoteDesktopAdmin.pkg
4. Run the RemoteDesktopAdmin.pkg now located on your Desktop
5. Restart your Mac
6. Launch ARD, and enter in the serial number if requested.

Where to install ARD Admin?

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