ARD admin Installation

Hi,
I have a stupid question. Does ARD admin need to be installed in a server, Xserver or OS X Server? Can it be installed on any OS X machine, like imac, or mini?
Thanks.

The reason I asked the question is because the 2.0 has quitted unexpectedly on my mini. I thought I shouldn't install it on workstation. So, I went to apple support site, and they suggest to upgrade to version 2.2.
I have no problem now. Thanks.

Similar Messages

ARD Admin with Standard Account

I log in with a Standard Account on my MacBook Pro under Mac OS X 10.6.8, open Apple Remote Desktop Administrator. I have access to most of the commands in the menu bar except those under Reports (All) and Manage (Copy Items, Install Packages, Send UNIX Command, Empty Trash, Set Startup Disk, Rename Computers, Upgrade Client Software, Change Client Settings).
Is there a way to allow the Standard Account to access all the features of ARD Admin?
I ask because we have a policy in place where everyone must be using a Standard Account and only the Admin account to authenticate installations, etc. I provide support and use ARD to connect with remote computers.
Thanks!

I seem to remember there being a setting in ARD to allow what non administer accounts can do with ARD. But to access these settings you need to first login as an administrator, and set those settings in ARD Prefereces.

ARD Admin with MacIntel

Currently using ARD 2.2 im not able to use the application (Admin version) on my brand new iMac Intel.
When i launch ARD it says "Software not up to date, check with software update", but it seems not available any update for this.
Any help?

Some of you may have seen messages over the past few
days with workarounds on how to use the admin
component of ARD 2.2 on Intel-based, which variously
called for removing, moving, or renaming various
pieces of the ARD client components. It turns out
that the only thing that needed to be "moved" was
ARDAgent.app
(/System/Library/CoreServices/RemoteManagement/ARDAgen
t.app).
The only thing you need to do is the following:
- Ensure ARDAgent.app is not running (in most
instances, this just means ensuring that Remote
Desktop isn't enabled in System Preferences ->
Sharing)
- Navigate to
/System/Library/CoreServices/RemoteManagement/ in the
Finder, and Get Info on ARDAgent.app. Check "Open
using Rosetta".
That's it! No deleting or moving (and forgetting)
pieces of the OS. Yes, yes, I was fine with the
workaround, too; at least it let me run ARD. But now,
there is a much more "friendly" workaround that does
not require modifying the Mac OS X installation.
Also, with ARDAgent.app running with Rosetta, full
ARD client functionality also seems to still work.
While ARD admin may not be "qualified" or "supported"
on Intel-based Macs, I hope this shows how little is
required to run ARD 2.2 on an Intel-based Mac...
This does not seem to work on some systems.
I have tried reinstalling ARD.
It never finishs the install, Software Update does not see it to update to the current version, and all copies of the ARDAgent.app that I have seen do not allow you the option to run as rosetta.

ARD Admin 3.3 Unlimited in Lion

I have installen on a new HD Lion 10.7.1 and the ARD Admin 3.3 Unlimited (ORIGINAL 499.00 Euro) is not possible to install it
HELP!!!!!!!

My Apple Higher Ed Tech rep got back to me with the answer and he did it quite quickly. If any others on this list have a problem, I will highly reccomend using your tech rep if you have a large enough user base to have a tech rep. My guy has saved me from a number of headaches in the past few months.
The answer he provided is :
"Please see the following Apple KBase article for the procedure:
<http://support.apple.com/kb/TS4055>"
I took a look and it gives the procedure needed to accomplish the install.
Symptoms
The Apple Remote Desktop 3.3 installer may report that it requires Mac OS X v10.6 when used with OS X Lion.
Products Affected
Apple Remote Desktop 3.X, OS X Lion
Resolution
Follow these steps to install Apple Remote Desktop and update it to a Lion-compatible version.
Copy the Apple Remote Desktop Installer from the Installation disc to the desktop.
Hold the Control key and click on the Installer icon.
In the contextual menu that appears, choose Show Package Contents.
In the package contents, navigate to Contents/Installers.
Control-click on RemoteDesktopAdmin.pkg and choose Show Package Contents.
In the package contents, double-click the Archive.pax.gz file to expand it.
In the expanded archive, navigate to Archive/Applications/ and drag Remote Desktop to your Applications folder.
Immediately run Software Update to update Remote Desktop to the latest version.

ARD Admin 2.2 in Lion - BROKEN!

All -
I updated to 10.7 and ARD Admin no longer worked. Following unistall directions from Apple, I removed the application and all .plist files, restarted.
I have a ARD ver. 2.2 and reinstalled.
Now I get an error saying "Power PC apps are no longer supported."
I realize that Lion doesn't support Power PC any longer, but does anyone know of a way I can still use this installer, and get to a working version of ARD?
(Without buying a new copy!)
Thanks for your help and ideas!

ARD 2.2 is far too old to work on Lion. If that's what you do indeed have, there's no way to get it working with Lion. You will need to purchase a new copy of ARD.
Regards.

Help! Problem downgrading from ARD Admin 3.0 to 2.2; LAN clients still 2.2.

Hi gang! This is my first post here. I work as a technician in a university computer lab with 250 machines. About 10% of these are Macs, and we manage them with Mike Bombich's NetRestore, Faronics Deep Freeze, and Apple Remote Desktop. All clients are running ARD 2.2.
I installed ARD Admin 3.0 on our office eMac to see some of the new features. Sadly, most of them will not work until you upgrade the clients to 3.0. I aso dislike how a majority of older commands from 2.2 (like UNIX commands, Lock screen, etc), are suddenly not working in 3.0. How convenient! Just upgrade your client software and presto! Not happening, yet.
So I went to uninstall the ARD Admin from my machine. Here is what I did to roll back: I have deleted anything to do with Apple Remote Desktop from the following folders:
/Applications/
/Library/Application support/Apple/
/Library/Preferences/
/Library/Receipts/
~/Library/Application Support/
~/Library/Preferences/
I reinstalled the software (it said "Install" not Upgrade) and launched the freshly installed ARD 2.2 Admin. It prompted me for my serial number and then I sat waiting for over 30 seconds for the main screen to appear. Finally it spat an error message at me, then crashed: "The Remote Desktop Administrator failed to start due to an unexpected error."
I can't find this in the KBase, or perhaps I'm using the wrong search terms. What did I do wrong, and how can I fix it?
eMac 800Mhz, TiBook 700MHz Mac OS X (10.4.6) In lab: 4 x Intel iMacs, 24 x Quicksilver G4s

Remove ARD again, using the instructions here.
Then reinstall your 2.2 ARD administrator. If you have an earlier version of ARD 2 on your installation disk, make sure you update it to 2.2, either through Software Update or via the downloadable updater, before you try and launch the administration application for the first time.
Hope this helps.
Just FYI, if you try to use a 3.0 admin app with 2.2 clients, or a 2.2 admin with 3.0 clients, all that works is the VNC functions which means that other than the ability to upgrade the clients to 3.0 (where applicable), you only get Observe and Control.

ARD Admin 3.2 on 10.5 no longer connects to 10.4

I used to be able to connect to my grandmother's computer over the internet using ARD Admin. But ever since upgrading to Leopard and ARD Admin 3.2, I have been unable to connect to her machine. The last time I was at her place I updated Tiger to the latest version, I updated her ARD client to the most recent version for Tiger (I believe it's 2.x but I'm not sure). I've done everything I can think of to make this work and it won't work.
She has an old PowerMac G4 and it can not be updated to Leopard.
Like I said, it used to work just fine. The only changes were on my machine. Any help would be greatly appreciated as I'm her only form of help and giving her tech support over the phone is difficult and frustrating for her.

Hi
Yes I can confirm its working for me. Leopard Client or Tiger Client connecting and controlling Tiger Server fine. I can also connect and control 10.5 Server using ARD with 10.4 Client. I've seen a similar problem to yours at one site when using 10.5 or 10.4 Client to connect to 10.5 Server. This has never worked although everything is setup the same as per other sites. Like you I can ping, see the server in the list and even connect. The problem shows itself in two ways. I connect but get a black screen and nothng else. Other times I get what you get.
I don't think its a router problem because the same router is used at other sites without the problem. This one site's ISP is one that I've not come across before (ie: not one of the 'mainstream' ones). I've not had chance to investigate but perhaps it may be a problem with them? I am clutching at straws with this theory though.
When you upgraded to Leopard did it coincide with an ISP change?
Tony

HT202919 I need to update my ARD admin from 3.6 to 3.7 but client is at 3.8 and it errors out. How do I work around this?

I need to update my ARD admin from 3.6 to 3.7 but client is at 3.8 and it errors out. How do I work around this?

This is a concern amoung many corporate users. It's going to take somekind of policy change with apple.
Enterprise support:
Call enterprise support (866) 752-7753 to create a case ID number

ARD admin behind Airport

I am using a Snow Airport at home (with an Airport Express to expand range) as my router. I use ARD at work to manage all my machines. I want to use the admin at home to manage the same machines at work. When I had a linksys router, everything worked fine, but when I went to the Airport setup, I don't get full ARD control, just VNC control. None of the ARD information shows up in the ARD Admin window either. How can I configure my Airport so I can control my mahcines at work with full ARD control at home?
Thanks,
Scott

Open/forward ports 3283 and 5900.

ARD Admin Question

Hi everyone,
I have a few clients using ARD Client (configured sucessfully).
I have two questions:
1) Can Clients pull up the Chat Window to initiate a Chat Session with the Admin (Me)
2) Should I login to each Client's system using their username/password (aka user account) - or should I create a Universal Administrator UN/PW to access Clients from my ARD Admin console. And if the latter, what's the best way to do this.
Thanks in advance

1)
In System Prefrences, Sharing, Remote Management, Computer Settings, if you check "Show Remote Management Status in menu", then regardless if your observing them or not the user can click on the menu, and see what ARD administrators are online. they can use that menu to request to chat with said ARD admin.
On the ARD computer it pops up as a request to chat in ARD.
I seem to remember some settings in ARD for client initiated chat.
if you uncheck Show Remote managment status in menu bar, and you uncheck show when being observed. Then the client will not show the menu for remote desktop; making it much harder for a user to try and start a ARD chat.
2)
The easy thing to do, is to have one account, witch is deticated to ARD access on every computer. That way you don't have to know every user's name, and paassowrd and you don't loose access every time a user changes their password. I keep the user name the same. For added security you could use a diffrent password for each machine; but then you need to keep track the password.

ARD Admin tied to a single machine?

Recent discussions of piracy aside, this is meant as a technical question rather than a legal question.
If ARD Admin unlimited is installed on an external 10.4 startup drive, can ARD on the external drive be used reliably with different computers?
Or is ARD somehow tied to the machine on which it was installed (for example, like Final Cut Pro?).
Thanks,
b.

It's not tied to the hardware, so it should work as long as the version of ARD isn't too old to be compatible with the system on which it's being run. For instance, you could not run ARD 2.x on an Intel-based Mac (without some unsupported gimmicking, anyway).

ARD admin 2.2 and Leopard

I did the upgrade to 10.5 on my MacBook and now ARD admin 2.2 is not able to open. When it tries to open, it does an attempted update and tells me more current software is already installed and then only lets me exit out...
Anyone know a work around that won't cost me $499 (price for new ARD Admin 3.2)

I just got ARD 3.2 via fedex today because I had the same problem as you and got the same answer you did from Templeton.
Just finished installing ARD 3.2.1, upgrading clients to 3.2.1 and everything is working perfectly. Back in business.
Unfortunately, the cost of upgrading to Leopard just doubled!
Rich

ARD Admin 3.3.2 and TimeMachine

Had some trouble connecting to my customers LAN over VPN (L2TP) and ARD Admin 3.3.2(455.19). Could not see any clients, the ones I already had in my list from earlier visits was all marked Offline.
Discovered that if I turned off my local TimeMachine backup, everything worked as it should.
I would like to run TimeMachine locally even if I'm connected to another network.
Any workarounds/solutions for this problem?

I'm having the same problem. None of the clients on the other side of the VPN are showing up except for the xserve hosting the VPN. It worked fine a few weeks ago...
Turning off local Time-machine backups didn't help me...

ARD Admin and Intel Core Duo MacBook

I just received my new Macbook and used the Migration to transfer everything from my old 14" iBook. When finished, everything so far appears to be working fine except my ARD Admin. When first launching the app, I had to reenter the serial number. Now I get a message each time I launch the app stating that "The Remote Desktop Administrator software is out-of-date." I am instructed to go to software update and check for new software. That process results in word that my software IS up to date. I have tried doing a reinstall of the ARD software, with no help. What all do I need to remove in order to remove all the old software to do a new install? My boss is using the same software version on his MacBook Pro without problems. We are running ARD Version 2.2.
Also, I have some saved tasks on my laptop ARD that I would like to set up on my desktop G4. Is there an easy way to complete this process?
Thanks

I know that ARD likes the client to be as new as the Administrator software. I wonder if it doesn't like that your administrator is 2.2 and your client is more than likely 3.0 or higher being a new machine?
Is the client enabled on your laptop? If it is, try turning it off, then restart and start the admin software.

Where to install ARD Admin?

Here at my college we purchased a G4 Xserve and Apple Remote Desktop. The server will be tied in to a Windows Active Directory for authentication and our distribution install packages for the Macs will be kept on the server. My questions to everyone are; Where should the ARD Admin application be installed? Should it be installed on the Xserver or on another computer? What would be the pros and cons of keeping it on the server? Pros and cons of keeping it on another Macintosh computer and connecting to the server to distribute packages? Is there any supporting documentation for each?
I'm looking for as much information as possible in regards to this. Thank you in advance.

Where should the ARD Admin application be installed? Should it be installed on the Xserver or on another computer?
The Admin app must be installed on the workstation from which you intend to run it. I never consider it good practice to try and run applications from any server, so I'd recommend having an administrator station, but it will work from the server (presuming, of course, that your Xserve has a monitor, keyboard and mouse).
Pros and cons of keeping it on another Macintosh computer and connecting to the server to distribute packages?
Packages will be pushed from the Admin workstation, but it really doesn't matter where you store the packages. You could store the packages on the server if you wished, but there's no particular advantage to doing that other than having a single central location for them.
If you're trying to control what updates your workstations get and when, a more robust method might be to use the Software Update Server feature of Mac OS X 10.4 Server. That would allow you to set your workstations to get their updates from your local server, not from Apple, and therefore give you more control over what updates are applies. You can then set the workstations either to check automatically (and activate the updates on the server as you want them going out), or set the workstations not to update automatically and use ARD (through the Send UNIX Command function) to command your workstation to update when you want them to.
Hope this helps.

ARD admin Installation

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