Where to send/post Support/Genius Bar Feedback?

Where are we supposed to send/post Support/Genius Bar Feedback?
I'd like to share my experience but I can't find any place for this type of feedback.

Hi Dancin' Brook!
If you had a positive experience at an Apple Genius Bar, maybe a forum related to the issue you were having, with your particular Mac model or OS, would be a good place.
For example, if it was your iMac G5, or your iBook G3, post in one of those forums.
Or if it was a problem with the installed Tiger 10.4.x OS, post in one of the Tiger forums.
Everyone enjoys reading good feedback!
You could also call, or revisit the Apple retail outlet where you utilized the Genius Bar, and relate your experience to a manager.
Good Luck!
ali b

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Genius Bar Feedback on Battery Issues

Ok..so I know there are hundreds of posts regarding various battery issues. I thought it might be helpful to post feedback on my genius bar visit today regarding my battery.
The issue with my battery is that the meter seems to be stuck at about 80% full, regardless of how much I use the iPhone or how long I charge it. I have no accurate way of knowing how much battery life I have left. I have even played 6+ hours of straight video to drain the batter and the meter never moves.
Fortunately, my lightning bolt icon (upper right corner) does eventually change to an a/c plug which tells me that the battery is fully charged even though the big green battery is always at 80%.
So the guy at the genius bar tried and inquired about all the usual tricks already discussed in this forum (restore, plug AC adapter to wall instead of USB, turn off wifi, bluetooth, etc). and concluded that it's most likely a software issue.
He did say however that the the usage statistics frequently mentioned here are controlled by AT&T and that it's functionality depends on AT&T sending some sort of over-the-air signal. Don't know if I buy that.
So, in a nutshell, they did not offer to replace the phone (not that they had any in stock anyway), but instead made a notation of the problem using my serial number and told me to wait for an Apple software update, which will most likely correct the problem. If it doesn't, then they can assume a hardware conflict and issue an replacement.
I know this is getting long, but I would like to add that my battery life itself seems fine. I just never know what I have left by looking at any of the two meters.
G5 Duo-Core Mac OS X (10.4.10)

My original iPhone had poor battery performance and would not reset the usage stats. There is no Apple Store near me, so Apple support sent a service phone and I sent mine in. The service phone has good battery performance and correctly reset the stats. I was notified that the original phone could not be repaired and a new replacement was sent to me. The new iPhone has great battery performance, but no matter what I try, the usage stats won't reset. Today I was told by Apple support that they believe this is a software issue and a revision would be developed to address the problem. There is no forecast availability date. It doesn't make any sense that a signal from AT&T would have anything to do with the battery stats. The service phone charged and reset the stats before I swapped my SIM into it.

Where do I post "How to Become a Mac Genius"?

Where do I post "How to Become a Mac Genius"?
and can a 13 year old become one?

Thirteen is probably a little young to get a job as a Genius.
Here is a representative job listing:
Title: Mac Genius - Full Time
Req. ID: XXXXXXXX
Location: XXXX XXXX XXXXXX XXXX
Country: United States
Req Date: 17-Feb-2006
KEY OBJECTIVES:
• Works with customers to address pre-sales and post-sales customer support issues.
• There are two primary functions performed by the MG and each encompasses a variety of tasks: serving customers at the Genius Bar and repairing/servicing of computers
Duties:
• Provides frontline customer support at the Genius Bar, including hardware and software troubleshooting & diagnosis and basic customer product training
• Repairs Apple hardware and software products
• Manages all aspects of repair workflow including open repairs prioritization, case management and service part order management
• Reviews all hardware product returns and re-qualifies product for resale
• Provides limited technical support for in-house systems, including demo unit refreshes and BOH computers
• Researches order and repair status for customers
• Reviews warranty claims and determines if product returns are resalable
• Provides ongoing technology coaching to sales associates.
• Maintains organized and efficient repair workplace
High school diploma preferred. Retail experience a plus. Technical knowledge and MAC certifications required.
For information about certifications, see: http://train.apple.com/certification/hardware.html

Major fail: Genius bar support?

I drove four hours to the nearest Genius bar to hopefully get some help with two macbooks with DVD drives that didn't seem to be working.
The tech told us they were working as expected. When we tried them again, the same problems were there, not able to play DVDs on one and not even able to insert a DVD on the other.
There doesn't appear to be any recourse to lodge a complaint like this either online, via phone or support chat.
This may not be the appropriate place to post this, but I am at a loss. Any suggestions?
We feel like we were lied to by the Apple Store Genius bar team.

If it is being replaced under warranty then you are generally not able to retain the faulty unit as it will be returned to the manufacturer for a credit.
If this is being replaced out of warranty or an upgrade then you are entitled to keep your old hard drive as this is your property.

Snow Leopard fails to install - Tech Support and Genius Bar can't fix it

I am having an exceedingly difficult time installing Snow Leopard. I have tried everything I can think of and tech support AND the Genius Bar have failed me so far.
The Details:
Every time I install SL it starts off well but sometime between 18 minutes remaining and 6 minutes remaining it fails. I get an error message that says there was an error that prevented installation. Looking in the installer log gives me a little more information. It usually has 15 or so errors, the last of which is always a very long line saying some package failed to install/unpack/be copied. The odd thing is that the file name is different every time.
So far I have tried:
Repairing the disk and installing
Installing from a different install DVD
Installing from external hard drive at the Genius Bar
Installing using RAM borrowed from the Genius Bar
Wiping the HD completely. I erased all my partitions and tried to install on a completely blank hard drive with a single HFS+ partition
I can only think of a few things that can cause the install to fail: DVD, optical drive, RAM, files on HDD, and HDD hardware. I think I've eliminated all those possibilities except HDD hardware. Changing that on a MacBook isn't trivial and I don't have one handy. Also I would think a HDD problem, or any hardware problem, would cause all sorts of errors and with the exception of this the machine has no serious problems and apps crash only occasionally. I've had no system crashes for as long as I can remember.
I have a Time Machine back up and have successfully restored my old Leopard System onto the MacBook (twice now) so at least I have the option to just give up on SL if I want to. As an aside, restoring from TM went well but not perfectly. Next time I install an OS I will be making a disk image backup. Does anyone else have any ideas? If you solve this problem I'll be eternally grateful and very impressed.
Thanks in advance
Jay

I'm sorry. I should have answered when you asked about RAM the first time. I have 2GB. I have tried installing with that, and I tried installing with RAM at the Genius Bar. I don't know how much the guy used at the Genius Bar.
Last night I restored from time machine so I currently have Leopard installed on the machine. After the restoration my email archive is little strange, I had to re-authorize iTunes and various other annoyances pop up but it runs without any problems.

My computer has been seen at Genius bar 6 times for freezing up, reloaded all original settings and even went to the apple shop where they replaced the battery and logic board. Still freezes after I try to reload iTunes stuff and app stuff from apple

my computer has been seen at Genius bar 6 times for freezing up, reloaded all original settings, all of their diagnostics, and they even sent it to the apple shop where they replaced the battery and logic board. Still freezes after I try to reload iTunes stuff and app stuff from apple, especially iPhoto which is seems to refuse to load and then begins freezing up all over again. Anyone else have this problem. Other than this, I have had absolutely no problems with this computer. Now, it's a file of junk.

Hi Ronald ...
Have you checked lately to see how much free space there is on the disk? Especially since iPhoto freezes at launch ...
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage
Make sure there's at least 15% free disk space.
And make sure the OS X software is up to date.
Click the Apple  top left in your screen.
From the drop down menu click: Software Update
If you have anti virus software installed or are using third party Mac cleaning utiliites, that may be part and parcel of the your problems.

I have old MacBook running OS 10.6.8 I was told in Apple Genius Bar that I need a code from apple support to upgrade to 10.7.   Apple support will not help because I am have their support plan. Can some one help?

I have old MacBook running OS 10.6.8 I was told in Apple Genius Bar that I need a code from apple support to upgrade to 10.7.   Apple support will not help because I am have their support plan. Can some one help?

hi Samberl
thanks a lot for the fast reply.
I was dragging folders from main folders on the laptop-desktop onto the external drive icon - to copy them across....
Your suggestion sounds very promising - I didn't know about 'cloning'.
Yes the idea is to backup the laptop -    I thought I would just move it all now, new - and then keep saving/dragging physically   across to the new drive myself each day or two...
Would this be the sizeof the internal hard drive = c.500 gb ?   =   under the HD icon on desktop is written :
" 499.76gb , 311.5 gb free "
I can erase and start agin on the new external drive - so this plan is to make two partititions, rather than the one at present, and make one of them 500 gb ?
I have found CCC [carbon copy cloner] googling - looks good.
When CCC site says it backs up the hard drive - would this mean all my files [over 100 gb] that are mostly in folders on the desktop, plus the others in itunes, iphotos etc found in the HD icon, would all copy across successfully [wherever they are in the computer ] ?
thanks again, hope you can clarify these things and then I will go for it.
It would be great and amazing if this 'lack of permission' message doesn't show up in the process of doing this ccc transfer - hopeful!
Julie

Has anyone tried to sync photos with the cable to itunes rather than how it should work via Wifi with iCloud? The info on the Apple support page says that you should backup to both iTunes & iCloud, but 2x the Genius Bar told me not to. Help please!

Has anyone tried syncing their photos to iTunes with the cable in addition to how it should work via wi-fi on iCloud? On the Apple support info page, it says you should do both types oof backup. The Genius Bar told me 2x not to do both. What experiences has the community had? I'm also having syncing issues with photos most recently as well as contact updates. (I have an iPhone 4S with the iOS7.1) Thanks much!

It sounds like you are mixing up several different things (or not using the terminology that Apple uses).
One thing is backup. You can backup via icloud or via iTunes and there is no reason you cannot do both -- I do and the second link below from Apple gives instructions. Doing a backup will include photos from the Camera Roll in the backup but you will not be able to see the results -- all of the backup data will be stored on iCloud or on your computer in files that are not designed to be accessed by you for any purpose other than restoring to your phone in the event of a problem. More information on backup:
http://support.apple.com/kb/HT1766
http://support.apple.com/kb/HT5262
If you simply want to transfer photos from an iPhone to a computer, the terminology Apple uses for that is "import" and it is done without iTunes. New photos (taken after you change the setting) can be done via PhotoStream which is a cloud based option. The other option is via cable. Instructions for both: http://support.apple.com/kb/ht4083
Syncing via iTunes (with regard to photos) is used to transfer photos the other direction -- from the computer to the phone. Instructions for that http://support.apple.com/kb/HT4236

Is there a Mac guru who makes house calls in Concord, California? I'm getting the runaround between the Genius Bar and Adobe Support.

Is there a Mac guru who makes house calls in Concord, California.? I'm getting finger pointing between the Genius Bar and Adobe Support. It;s been a week and I'm at my wit's end.

I upgraded from OS X 10.4.1 to Snow Leopard 10.6.8. After lots of application problems I took the computer to the Genius Bar. The computer upgrade was given the "thumbs up". They said the problems are with licensing issues with Adobe Creative Suite 4. The other application problems could be resolved by just uninstalling Microsoft Office and reinstalling it. The Microsoft Office reinstall seems to have gone well, however it is still slow to open and the color wheel spun extra-long on this morning's first opening.
We are operating two accounts on our one Mac Pro computer. Since the upgrade, we can not both have an Adobe application open at the same time. They work fine when only opened on one desktop, but we get an "ATM Subsystem Failure" notice when the program attempts to open on the other desktop. I've spent many hours on the phone with Adobe, they helped me remotely to reinstall CS4, but the problem remains. Finally, last night, the tech guy said that it has to be an Operating System failure and to take the computer back to Apple.
Frustration prompted my writing. I have a call in to someone local who may be able to help, who knows!

Cannot get/send email-server down-went to apple store genius bar today-when is it going to be working-this is a huge problem

have not been able to get/send email for 1 1/2 days now - went to genius bar this morning and was told that THE UNIVERSAL SERVER IS DOWN AND THERE IS NO WAY TO GET TO MY EMAIL - WHEN IS THIS GOING TO BE RESOLVED?? Huge issue

Unless it's confirmed officially that your phone is defective, then you can ask for a replacement. Or you have to live with you. However you can trade it for a new one if you don't care the price drop.

Where to send iOS7 feedback?

Hi there. There are 2 design issues I'm experiencing with iOS7 - where can I send these concerns? I'm having a hard time figuring out where to send feedback. Thanks!

Click on the "Contact Us" link at the bottom right of this (or any Apple) page.
Then click on one of the feedback options in the lower right.

Where do we post issues about bad apple customer support

where do we post issues about bad apple customer support?

Well, these are user-to-user forums. I'm not sure that posting complaints about Apple customer support here would be a) productive (what can we really do?) and b) acceptable under the terms of use, though I'm not sure. My inclination would be to write a letter directly to Apple. Even in this email age, "real" letters seem to command more attention.
Best of luck.

Where do I find iLife suite to reinstall? After Genius Bar reformatted/imaged HD, it did not reinstall

Where do I find iLife suite to reinstall? After Genius Bar reformatted/imaged HD, it did not reinstall

Install from the original source. The restore disks that came with your system or the purchased iLife DVD or the App store
LN

I have a six months old iPhone 5s, it discharges the battery in 1/2 day without extensive use, 5 trips to the Genius Bar to no avail... Frustrated.. Ready to get rid of the phone, very disappointed in apple support!!

I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...

Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you?

Where to repair/replace Ipod without Genius Bar

I think Genius Bar is for US only, My location is at thr Phillipines, General Santos City. (nearest town Davao)

Go here (sevice) to find an Apple Authorized Service provider
https://locate.apple.com/ph/en/#

Where to send/post Support/Genius Bar Feedback?

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