While on a call and another comes it isn't showing on the screen or allowing me to switch over or even answer the other call. What do I do?

I have had my phone since Jan and have never had this problem before. It won't show who is calling or let me swap calls and hangs up the call that is coming in if I hang up or if caller 1 hangs up. Can someone please help me?????

Thank you so very much! My husband is in Afghanistan and calls at different times. If I am on a call and can't answer him it could be days before I hear from him again. I never thought to just restart my phone! Duh...this is my first smartphone so I am learning. All day people were calling while I was on the phone but I couldn't answer. Thank GOD none of the calls were my husband because it would break my heart if I missed his call. Thank you again and GOD bless you! Ashley Combahee

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