While running my macbook air it suddently gets the blue screen and i have to shut it down
can i do to fix it ?
power off then:
perform SMC reset
SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
report back
What initiated this? anything?
If same contact Apple for free in shop diagnostic and possible repair.
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While finalizing I get the blue screen and my laptop shuts down? HELP!
I pasted the diagnostic thing below but dont understand why I keep getting that blue screen and my computer to shut down on me. I have tried a couple of different brands of c.d.'s and can't figure it out. The computer is 2-3 months old I dont get it. Please help!
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Sony Corporation VGN-FJ290P
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: dvd43llh (3.5.0.0), PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family\Intel(R) 915GM/GMS,910GML Express Chipset
FlashMedia\MSorMSProDevice, Bus Type SSA
IDE\DiskHTS541010G9SA00_______________________MBZOC60D, Bus Type ATA, Bus Address [0,0]
IDE\CdRomPIONEERDVD-RW__DVR-K16D________________1.00___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
E: PIONEER DVD-RW DVR-K16D, Rev 1.00
Audio CD in drive.
Found 19 songs on CD, playing time 76:13 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:01:65
Track 3, start time 08:02:08
Track 4, start time 11:43:11
Track 5, start time 15:43:55
Track 6, start time 22:23:05
Track 7, start time 25:45:55
Track 8, start time 29:38:08
Track 9, start time 33:28:34
Track 10, start time 37:56:60
Track 11, start time 42:25:28
Track 12, start time 45:26:27
Track 13, start time 49:08:66
Track 14, start time 54:05:27
Track 15, start time 57:58:62
Track 16, start time 60:52:58
Track 17, start time 64:56:31
Track 18, start time 68:26:42
Track 19, start time 73:01:53
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4 10 16 20 24 0.
The drive DVDRW speeds are: 4 10 16 20 24 0.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive E: PIONEER DVD-RW DVR-K16D on -128(0xffffff80) media at speed 0X.I recently purchased Norton stuff and loaded it but dont know how to do all that stuff you said to do.
okay.
was that Norton Internet Security 2006? if so, right-click on the yellow ticky-Norton thing down in your task bar, and select "Norton Protection Center". click the LiveUpdate button. install everything it says is available at LiveUpdate. restart the PC if it asks you to.
open Norton Protection Center again. click on "Norton AntiVirus". click on "Scans". click on "Run full system scan".
once that's finished, and you've dealt to everything that shows up, do a spyware scan. if you don't have an antispyware program, download and install the free trial version of Ewido, and scan your PC with that.
ewido anti-malware download
once that's finished, and you've dealt to anything that shows up, go to the Symantec website (they make your Norton), and run one of their online virus scans. they take an eternity, so you may want to do that overnight:
Symantec Security Check
to do a disk cleanup, go "start > all programs > accessories > system tools > disk cleanup"
to run chkdsk (that's a disk checking/repair utility in Windows), close all active programs, go into My Computer, right-click on your hard drive, select "properties", click on the "tools" tab, and click the "check now" button.
to do a disk defrag, go "start > all programs > accessories > system tools > disk defragmenter"
love, b -
My late 2010 macbook air, suddenly shows a blue screen and restart. I´m tired of loosing my job. Someone can help me?
Firefox doesn't do email, it's a web browser.
If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.
If your problem is with Mozilla Thunderbird, see this forum for support.
[http://www.mozillamessaging.com/en-US/support/]
or this one
[http://forums.mozillazine.org/viewforum.php?f=39] -
after hibernation, when trying to login to MacBook Air, it does not accept my password. I have to shut off and then get prompted with the following: Mac OS X wants to use the "login" keychain. I put in the password there and it works. any suggestions?
Back up all data.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
Right-click or control-click the login entry in the list. From the menu that pops up, select Change Settings for Keychain "login". In the sheet that opens, uncheck both boxes, if not already unchecked.
From the menu bar, select
Keychain Access ▹ Preferences ▹ First Aid
If the box marked Keep login keychain unlocked is not checked, check it.
Select
Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain. Quit Keychain Access. -
i want to reinstall os X yosemite on my macbook Air but i erased the hard drive and i cant get the local recovery option; only internet recovery; is there any way to go back and get local recovery option?
Hi Bockworld1,
I'm afraid you did an error when erasing your hard-drive, this has automatically erased the "local recovery". In order to pass-by this, you must use a former Mac OS X installation DVD (such as Snow Leopard 10.6.3) and then when updated to 10.6.8 you may access the Mac App Store to recover the Yosemite Installer and proceed to a fresh "update" OR creating a Bootable USB Installation drive with DiskMaker in order to alway get a installation copy.
I also suggest you to create a USB Basic Operating System (you must select a local USB device to install Yosemite or whatever OS you want) with only the base operating system to launch your computer in case of Main Operating System issues.
Given the amounts of issues reported by users with 10.10.2, I command you to download 10.10.2 version to get a stable OS working.
Let me know how it is going.
Good Luck. -
My Macbook air charges fine with the Thunderbolt screen connection but only sometimes with the 45 W chargers. It seems to be the combination of the chargers and the computer. I was thinking whether the Thunderbolt screen has a larger power supply which easier activates the computer to actually receive the charge. It reminds me a bit of the Nokia Lumia 800 telephone, which when totally exhausted needs a strong charger to be activated again. I am as frustrated as most others. I have got two chargers, and both of them sometimes work, other times not. Sometimes, they start working after a while. Is Apple meanwhile coming up with a solution or advice how to handle such situation?
I just got my ATD and late 2011 MBP up and running. I've not tried running without the power adapter from the ATD plugged in, but I just tried and didn't have any problems with the display not waking. You may want to take your query to the ATD forum - https://discussions.apple.com/community/peripherals/thunderbolt_display - perhaps someone there has experienced a similar issue.
Good luck,
Clinton -
My macbook pro won't start up. I get the white screen and the grey apple icon the spinning wheel......and it doesn't change !
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
Hi my name is Hajk and i got a friend that has a problem with her macbook, she gets a blue screen and cant log on. So i told her if she had an reinstall disk so that i could reinstall for her but she didn't get one with the macbook. what can she do ?
If this is a fairly new Mac running either v10.7 Lion or v10.8 Mountain Lion she can use Lion or Mountain Recovery to repair the startup disk or reinstall OS X.
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My MacBook Air is stuck on the login screen, each
My MacBook Air is stuck on the login screen, each time I enter the password it stops (but does reject an incorrect password)
Restore OS X.
If your Mac has v10.7, v10.8, or v10.9 installed, startup your Mac while holding down the Command + R keys. From there you can restore OS X using OS X Recovery
For OS X prior to v10.7, boot from your install disc while holding down the C key. -
Why does my macbook air only stay on the loading screen?
When i turn on my macbook air it only shows the loading screen. How can I fix it?
See this Apple note.
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My Macbook pro often won't start up since I installed Lion, and I have to shut it down using power button. My desktop icons don't appear and the dock won't open. I only have the little circle of color spinning endlessly. What's wrong now!
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
On start up sometimes I get a blue screen and start up hang there
On start up I sometimes get a blue screen and it hangs there the only way to get out of this is to turn the iMac off at the back then when you turn it back on the desk top appears without going through the startup screens. Even had the blue screen when starting in safe mode.
Then run Apple Hardware Test in Extended Mode, it's possible you have a hardware issue. If you still can't locate the issue the next step is taking the machine in for a professional diagnosis at your local Apple Store or AASP.
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On startup Mac Pro I get a blue screen and a cursor on the upper left. The mouse cursor shows up independently. Is it likely a video card failure?
I managed to boot the computer and get the desktop to show. I now have a "repaired" computer. There are several problems that have cropped up. One is that I can only start up now in Safe Boot mode. Is there a way to turn it off? Also, I do not have a sound list, so I can't access anything requiring audio. Google Chrome only shows up as a white screen. Pictures that loaded before don't load in browsers, etc. Any suggestions? I figure I should reinstall Mac OS Lion for starts, maybe even do a mirror backup and reformat the drive. I think this drive has turned into scrambled eggs...what a headache!
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The other day I opened firefox after the latest update in September. Firefox then closes and then i get logged off and vista(32 bit) restarts. I get back to login and when I try to login it gives me the blue screen and restarts again with the selection screen (start in safe mode....)I was able to login on safe mode and then on admin afterwards. Thinking the problem was just an error I went back and opened firefox on my account and the loop started again. I was forced to remove firefox but I want ti back and I want to know how this can be fixed so I can put it back on my computer.
See below -- the way I asked the question the first time may not be clear. This post was a goof but I can't figure out how to delete it
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I have an iPhone 4 and downloaded all my iTunes music to it. Now when I connect it to my laptop I automatically get the "blue screen of death", does anyone have any insight into this problem?
This will happen if you have photos in your camera roll and an out-of-date scanner or webcam driver. See this: http://support.apple.com/kb/TS1502
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