Why, after using Firefox for some years ,can I get on to the Virgin Media site but not the Virgin Media e-mail or anypart of My Virgin Media.

Question

I have used Firefox for a few years with great success but now I cannot receive my email from the Virgin Media site. The rest of the site is fine but as soon as I click on "Check your e-mail" I get an error message. This is very frustrating.

Answer 1

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Click the menu button [[Image:New Fx Menu]], choose History, and then "Clear Recent History...".
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the "Clear Now" button.
Further information can be found in the [[Delete browsing, search and download history on Firefox]] article.
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Thank you.
If this doesn't work, contact Virgin for more assistance.