Why am I being charged for downloads that didnt download???

Three different movies were charged to my account.....but not one of them finished downloading and I couldnt watch them in full....I would just start getting into the movie (which all three were documentaries about the government and their lies) and then boom!!!! Movie stops downloading and disappears!!!??? But the, one movie did work, it was the Extremely close blah blah blah movie but , funny thing is I NEVER CLICK IT TO BEGIN WITH!!!???? Ive even tried deleting it and it wont go away......and i was NEVER CHARGED FOR IT!????? now, someone please explain this to me??

You've wandered into a forum which has nothing to do with your problem, and in any case these forums are user-to-user - you're not talking to Apple, and no-one on here can help you.
You should contact iTunes Support. Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column. In the third column click 'Purchases, Billing & Redemption' and proceed from there.

Similar Messages

HT204088 Why am I being charged for things that do not show up on my download histrory?

I have a charge each week on my bank account from ITunes of things that I am not purchasing. This week it is $1.29, and it does not show on my downloard history. What is up with this? And now I see where I hit the update button and all said FREE and now charged to update with one of my FREE apps.

You aren't charged to download app updates, though if you add or change the credit card details on your account then you might see a small temporary store holding charge, which should disappear within a few days.
Have you made any in-app purchases or have any auto-renewing subscriptions ? If you don't recognise the charges then you can try contacting iTunes support and see if they see what they are for : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Why am I being charged for data when connected to wifi AND not using my phone?!

WHY am I being charged for data that I'm not using? At times when I'm asleep AND my phone is connected to wifi?! This happens at really specific, alternating times like 9:54 pm every day, or 12:01 am, 6:01 am and then 12:01pm and 6:01pm. When I called I was told "maybe your wifi at home is disconnecting" or "maybe your phone is connecting to atnt or sprint". It's not possible that my phone is disconnecting from wifi every six hours on the dot and, at that exact time, I'm always using data. I find it hard to believe that I live in a HUGE city and my phone magically connects to other networks and I NEVER notice this. Verizon is full of LIARS (and maybe’s) and I'm not convinced that these data charges are a coincidence. I was told to turn off my cellular data to see if the problem resolves itself. Why should I alter my daily life when Verizon is clearly the one with the issue? I hope there's a class action lawsuit because Verizon is trying to get over on everyone! I need answers!

Hello NotHappy101,
I think it's quite odd that your data usage is at very specific times. We can certainly take a closer look. Please reply to my Direct Message, so we can get some additional details.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Everyday I am being charged for downloading applications which I did not download

Hi,
For last three days I am being charged for downloading different applications. some of the applications I did not even see on my phone

If you believe that your account has been hacked, then change your password, let your credit card company know and ask them about reimbursement and let itunes support know that you may have been hacked.

Apple deleted my account when I made a complaint about being charged for apps that I did not purchase! The said it was for security reasons as my account must have been compromised but only Apple have mu information.I am convinced the operator delete

Apple deleted my account when I made a complaint about being charged for apps that I did not order. They said that my account had been compromised and it was in my best interests to delete it for security reasons! I am convinced the operator deleted my account out of sheer malice because I complained - can anyone advise?

No. It would have been done for security reasons. You notified them that money was being unknowingly taken from your account, so they froze it.
Change your Apple ID here
And also check for unusual activity on your credit card with your bank. Change all your security password while you are at it.
Pete

Why I am being charged for Total Mobile Protection when I never asked for it? I just checked my bill on My Verizon and was surprised at this additional charge.

I just checked my bill online after upgrading my phone to a iPhone 6 and now I am being charged for something called Total Mobile Protection. Is this some kind of phone insurance or something?
I was never charged this before so was kind of upset to see it added on without my permission/knowledge (I specified to the Verizon Wireless agent in the store I went to that I only wanted the contract for the $60 2GB and Unlimited talk/text plan that I currently had. They said that would work).
How can I get this extra $10 a month off my bill?

When you upgrade online you do have the option to deny this though the deny option is way down the page. make s it look like you have to choose an insurance option. Also I've done 2 recent upgrades in a retail store twice and both times they added the protection without asking. Luckily I always check my account so I easily removed this feature on the first day. Let's just say I won't be upgrading at this store ever again. No wonder people get mad when they upgrade multiple lines and their bill is $30, $40, $50 higher than what they a were told because of this unasked for feature.

Why am I being charged for a phone I owned outright?

My fully paid for phone was stolen. I was advised that the Edge program was my best option for replacement & I choose to go with that option. But why am I charged $300.00 for my old phone in addition to the monthly charge for the new phone on the new program. Where did that amount even come from? as my 1st question said it was fully paid for. In reading the contract I don't see where you have to turn in the phone at the start, only if you "edge up" & I didn't do that.
Message edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

You can't buy out a 2 year contract without losing your number. Dumb, but true for other carriers also.
You can buy out an Edge installment agreement.
Your cheapest option was to purchase a replacement phone at full retail price. Which for a Droid Turbo is $549
In 2 or 3 months when your old 2 year contract expires, call and ask for the out of contract discount. Depending on your data plan you will get $15 or $25 monthly line credit for being out of contract. That will offset your Edge payment, netting either a payment of $7, or a credit of $3 (based on the Edge payment of $22)

Elderly Mother Being Charged For Work That Wasn't ...

I wonder if someone can point me in the right direction please to get this resolved, I'm at the end of my rope here.
A couple of months back my 82 year old mother moved in to a retirement flat. The flat had a variety of old unnecessary BT kit (trailing sockets, loudspeakers, unidentified junction boxes) and multiple runs of phone cables around doorframes, along skirting boards etc that had obviously accumulated over a period of time. My mother only needs one socket and wanted to lose the rest as it's unsightly and in one case a bit of a trip hazard. I phoned BT on her behalf (she's elderly and doesn't like all the button pushing) and I spoke to a lady, asking if we could have an engineer visit to remove all the unneeded gubbins - I described in detail what had to be removed. The lady said that was fine and she would book the job for us and it would cost £130, the date for the visit was set as 30 November both of which I agreed to. Neither myself nor my mother received any written confirmation of the work which I thought was a bit odd but didn't worry about at the time.
The engineer (actually two of them) turned up as arranged on 30 November and my mother showed them the cables, boxes, sockets etc that she wanted rermoved. The lead engineeer said they couldn't do this type of job because it would risk damaging the decor and then my mother would sue BT and so they couldn't do it. My mother pointed out that the cables hadn't been painted over and embedded in the skirtings, that they were just pinned with cable clips onto the top of the skirtings and doorframes and she understood that there would be an odd small hole where the clips had been and that was OK. But the engineer still declined to do the work. My mother then asked him that as he hadn't done the work, was she going to be charged the £130. He said no, of course not, that this happens all the time and that he just puts it through asd a 'No Charge' job. They were in the flat for less than 15 minutes.
My mother was not especially happy that she'd wasted several weeks waiting to have the job done only for it not to be done but at least she could afford to pay someone else like a handyman to do what BT wouldn't. Then her bill arrived yesterday and she has been charged £130 for the non-work.
She tried phoning the call centre herself twice this morning but was fobbed off. Once she was told the £130 is a call-out charge and as the engineer attended she had to pay the bill even though no work was done. The second time she was promised a call-back which never happened. She's getting a little hard of hearing and finds accents on not very good phone lines difficult and she was getting a bit distressed at having to deal with this so she asked me to take over. I have spent the rest of the day on the phone to the call centre getting increasingly angry at the way we're being treated. I have explained the situation to 6 different people. I was promised 2 call-backs which never happened. They promise faithfully to investigate, fix it and the minute you're off the line they forget about it. They kept trying to transfer me to a department which I think they called TRC(?) - I did speak to a very helpful chap in the UK in this department early on who explained that the department only deals with faults resulting from orders not with billing problems with orders and that he'd have to pass me back to the call centre. I keep explaining this to the agents but they still want to keep passing me over. Finally tonight after speaking to a total of 9 different people, I told them I wasn't getting off the line until they fixed it and they hung up on me and the call centre is now closed. I now have steam coming out of my ears.
All I want is to have the £130 charge on my mother's bill removed. No work was done. When I placed the order, I was not informed that it was a call-out charge. I described very precisely the work that was to be done and the lady said it would cost £130. She didin't inform me that BT won't remove unneeded equipment in domestic premises for fear of damaging decor - why did she even take the order in the first place if this is BT policy? Neither my mother nor myself received any paperwork for the order that might have contained information on call-out charges or what engineers will and won't do. My mother was given no documentation at the end of the visit and signed nothing.
So I want to talk to someone preferably in the UK to get this charge removed. I feel that a vulnerable elderly lady is being taken advantage of, that somewhere along the line someone has been incompetent/dishonest and that the call centre is a complete joke. I'm not going to waste any more time with them, I need to be able to talk to someone who will take responsibility and actually do something. Does anyone know how I can contact such a person, preferably by phone. My mother pays her bills by DD and is going to lose this money out of her account quite soon and she really can't afford it.
Anyone? If you got this far, thank you for reading!

ceres wrote:
I wonder if someone can point me in the right direction please to get this resolved, I'm at the end of my rope here.
A couple of months back my 82 year old mother moved in to a retirement flat. The flat had a variety of old unnecessary BT kit (trailing sockets, loudspeakers, unidentified junction boxes) and multiple runs of phone cables around doorframes, along skirting boards etc that had obviously accumulated over a period of time. My mother only needs one socket and wanted to lose the rest as it's unsightly and in one case a bit of a trip hazard. I phoned BT on her behalf (she's elderly and doesn't like all the button pushing) and I spoke to a lady, asking if we could have an engineer visit to remove all the unneeded gubbins - I described in detail what had to be removed. The lady said that was fine and she would book the job for us and it would cost £130, the date for the visit was set as 30 November both of which I agreed to. Neither myself nor my mother received any written confirmation of the work which I thought was a bit odd but didn't worry about at the time.
The engineer (actually two of them) turned up as arranged on 30 November and my mother showed them the cables, boxes, sockets etc that she wanted rermoved. The lead engineeer said they couldn't do this type of job because it would risk damaging the decor and then my mother would sue BT and so they couldn't do it. My mother pointed out that the cables hadn't been painted over and embedded in the skirtings, that they were just pinned with cable clips onto the top of the skirtings and doorframes and she understood that there would be an odd small hole where the clips had been and that was OK. But the engineer still declined to do the work. My mother then asked him that as he hadn't done the work, was she going to be charged the £130. He said no, of course not, that this happens all the time and that he just puts it through asd a 'No Charge' job. They were in the flat for less than 15 minutes.
My mother was not especially happy that she'd wasted several weeks waiting to have the job done only for it not to be done but at least she could afford to pay someone else like a handyman to do what BT wouldn't. Then her bill arrived yesterday and she has been charged £130 for the non-work.
She tried phoning the call centre herself twice this morning but was fobbed off. Once she was told the £130 is a call-out charge and as the engineer attended she had to pay the bill even though no work was done. The second time she was promised a call-back which never happened. She's getting a little hard of hearing and finds accents on not very good phone lines difficult and she was getting a bit distressed at having to deal with this so she asked me to take over. I have spent the rest of the day on the phone to the call centre getting increasingly angry at the way we're being treated. I have explained the situation to 6 different people. I was promised 2 call-backs which never happened. They promise faithfully to investigate, fix it and the minute you're off the line they forget about it. They kept trying to transfer me to a department which I think they called TRC(?) - I did speak to a very helpful chap in the UK in this department early on who explained that the department only deals with faults resulting from orders not with billing problems with orders and that he'd have to pass me back to the call centre. I keep explaining this to the agents but they still want to keep passing me over. Finally tonight after speaking to a total of 9 different people, I told them I wasn't getting off the line until they fixed it and they hung up on me and the call centre is now closed. I now have steam coming out of my ears.
All I want is to have the £130 charge on my mother's bill removed. No work was done. When I placed the order, I was not informed that it was a call-out charge. I described very precisely the work that was to be done and the lady said it would cost £130. She didin't inform me that BT won't remove unneeded equipment in domestic premises for fear of damaging decor - why did she even take the order in the first place if this is BT policy? Neither my mother nor myself received any paperwork for the order that might have contained information on call-out charges or what engineers will and won't do. My mother was given no documentation at the end of the visit and signed nothing.
So I want to talk to someone preferably in the UK to get this charge removed. I feel that a vulnerable elderly lady is being taken advantage of, that somewhere along the line someone has been incompetent/dishonest and that the call centre is a complete joke. I'm not going to waste any more time with them, I need to be able to talk to someone who will take responsibility and actually do something. Does anyone know how I can contact such a person, preferably by phone. My mother pays her bills by DD and is going to lose this money out of her account quite soon and she really can't afford it.
Anyone? If you got this far, thank you for reading!
Hi ceres,
Welcome to the forums.
I am suprised that the Engineers did not quote the HEALTH and SAFETY rules.
If you fill in this form: http://bt.custhelp.com/app/contact_email/c/4951 with a link back to your post for ref, the mods will get back to you. It can take up to 3 days and they will contact you direct via email or phone.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Why am I being charged for THEIR mistake?

I signed up online to have new internet service started along with phone service. I was told it would be on May 6th. A guy even came to my home and told me it would be turned on that night. After 2 days with still no internet, I called and complained about it. I was told it actually wouldn't be turned on until May 16th! I was understandably upset about this and complained. They told me they would send me a dongle at no charge for my inconvenience to hold me over until the service was turned on in my home. I get my first bill and they have charged me £40 for the dongle that they offered to me!!! Why on earth are they charging me for it? Based on my experience so far with BT, I already cannot wait to switch providers!!!! Now to make matters worse, they are direct debiting £147 from my account for service from May to August, when I had requested monthly billing, NOT quarterly! Does it ever get any better with these folks @ BT?

Hi CanYouHearMeNow,
I'll be happy to give you a hand with this and get your account and broadband sorted out.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Why am I being charged for the Edge program

I recently went into a Verizon Wireless store to get some questions answered about my account and upgrade eligibility. Both my husbands and my phone were having issues and we needed to upgrade or find some other options. We began to speak with an employee at the store and were told we could upgrade to the Edge program so we could receive new phones and not wait another 5 months to our upgrade date. My phone would make random calls, text people out of nowhere, and my husbands would randomly shut down or end calls, as well as his screen was cracked. The employee stated that we could upgrade to the edge program and all we needed to do was send in an iPhone (the phone brand we were using). He said we would either need to get the screen replaced on my husbands phone as well as take my phone to apple to get it diagnosed and get that problem fixed. It sounded like an excellent deal and we asked if we could just buy a good used phone from a used website and send those phones in instead of going through the trouble of getting our current phones fixed to send in. The employee stated that as long as the screens weren't cracked and they were an iPhone 4 or higher then we would be fine. So we bought two used iPhone 4's that were in excellent condition and had no mechanical issues. We sold the phones we had to offset the cost to purchase the two used ones. We got signed up for our new edge program and sent in the two used iPhones. After a few months we received our Verizon bill and it was over $900! We called customer service and they began to tell us that our phones were broke and didn't pass the mechanical performance test so we were charged a fee. So we not only had to pay for those two used phones to send in and pay for our new phones, we are now being charged a $750 fee for these phone being so called broke? We were told that because we broke the edge contract there is no way to get a refund for this fee and have to pay it! This is the most RIDICULOUS thing I have ever heard of and is about to cause a huge appeal to this situation. I will be getting an attorney and am looking for any others who have had issues with the Edge program or similar problems. I will be filing suit against Verizon Wireless for this issue and if we get enough people with similar problems with the Edge program, then we will file a Class Action Lawsuit against Verizon Wireless to get the money back that they have stolen from us, the customers. We will also file for Verizon Wireless to pay for personal loss and harm these fee's have caused. Please reply to this thread and if you have the same problems then we will add you onto the Class Action Lawsuit so you can get back what you have lost or are losing. Thank you. Verizon Wireless Customer Support

Sounds like you Early Edged before finishing your contract. So Verizon told you you could turn in just any iPhone for the Edge program? I always thought you had to turn in the phone that you had not finished paying for yet, the one under contract.

On Option 3 but being charged for calls that shoul...

Can anyone from BT staff please volunteer to have a look at my sham of an account, I switched to option 3 from option one in November last year, my first bill since then was produced on 18th Feb, this bill included all calls I had made which should of been inclusive (local, 0845 etc..), I already had a feeling this would happen some weeks before my bill as I had noticed that my "recent call charges" was logging the calls and adding up the cost, I was told this was normal (I know it is not as I have been on option 3 in the past and the recent call charges did NOT log the inclusive calls at all), when I phoned to ask about this I was told that "this is not the case and the calls will not be charged when your bill is produced", but they were, just as I knew they would.
Quite a lengthy online help chat session with a BT customer service lady managed to clear the problem where I was credited for those calls.
It was also agreed that I could have extra time to pay my bill and that I would receive that agreement in writing (extra time as I have recently suffered a heart attack), unfortunately I have not received this confirmation.
Since then I have now noticed that once again the "recent call charges" is adding up my inclusive calls so I know this is again going to happen on my next quarterly bill, can anyone please look into this and fix it before it gets that far as I really don't think I can take the stress of it all again, I have also noticed that I have been charged for the same call to a mobile twice (exact number, time and duration).
Any help appreciated, thanks.

Send an email to [email protected] with the main account holders name, account number and a link this this thread.
They can help sort this out for you.
-+-No longer a forum member-+-

Why am I being billed for equipment that never worked from the get go, and that your representatives admitted never connected to the computer on your end?

In September my husband and I were planning a cross country move and we thought that having a Jet Pack to go on line with while we were traveling would be a good idea. When we ordered it we told the representative that we did not need it until the 1st of Oct. as that was when we would be leaving. It arrived on our door on Sept 9th with the instructions to be sure and activate it within 2 weeks or we would lose the line. On the 19th we called in the activation and everything appeared fine. We hit the road on the 1st and Nothing, Na-Da, Zip, Zilch .... The equipment never worked from the get go! We called Verizon from the road on the 4th of Oct. to find out what was going on and the representative told us that the problem was with the computer on Verizon's end. We shut the equipment off for the rest of our trip and called for a refund on the 13th of Oct. We spoke to a representative named Juan, who again confirmed that it was Verizon's computer that had been the problem, and we were assured that all fee's associated with the Jet Pack would be waived as the equipment never worked in the 1st place. He told us all we needed to do was return the broken equipment and that he would send us a return label. We received the return label and sent the equipment back on the 22nd of Oct. On our next bill no credits of any kind had been applied? We promptly picked up the phone and called Verizon again, on Oct 31st, to find out what was going on? This time we spoke to Lou Ann. After about an hour and a half she finally managed to remove the fee's, or so we thought, and we hung up satisfied. On 11/5 our Nov. bill arrived again with no credits of any kind. We thought maybe the billing cycle hadn't had time to catch up with our most recent conversation so we called just to verify. This time we spoke to Moncheria. She did not understand what had happened and had to reenter the same refund that Lou Ann had earlier. Again another hour and a half on the phone. Today,11/28, we received our most recent bill and again no credits of any kind??? We picked up the phone and called again. This time we explained to Christian, (the above story), and she put us on the phone with her supervisor Carson. Carson proceeded to tell us that ALL of the previous representatives we had spoken to were wrong and that since we had not returned the equipment within 14 days of receiving it that we were beyond the limits of the refund policy, (which means we would have had to return it before we left on our trip), and the best she could do was offer us coupons for the future to offset THEIR mistake! No thank you I will keep my cash in my pocket!
1st of all we ordered it for the 1st of Oct. not for 9th of Sept.
Secondly we were told to be sure and activate it within 14 days or we would lose the line, never any mention of a refund time limit. (Who buys stuff anticipating an immediate refund?)
And 3d THE EQUIPMENT NEVER WORKED IN THE 1ST PLACE!!
Now Verizon is asking for $343.34 in fee's for something that never worked in the 1st place!! This is ridiculous and those fee's are defiantly under dispute! The way I see it trying to hold me to a contract that Verizon breached by sending out faulty equipment is just wrong!

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Why I am being charged for receiving missed calls in Argentina?

I have received charges for receiving missed calls which doesn't seem right as I am not answering them, knowing I will get charged. Not happy about this as my bill is much higher than expected. And my bill states I have called my Voicemail on 3 occasions which again is not correct. Can any one help? I cannot call EE as I will be charged as well.

If you leave your voicemail turned on when you roam abroad outside the EU, any missed calls you may get, the caller will be diverted to your voicemail as normal. However, as the voicemail platform is located in the UK, when roaming with your handset outside the EU, this in turn will always generate an international call back to the UK.
Those calls to voicemail you are seeing on your bill are these automatic diverts.
It's always advisable to turn off your voicemail when roaming to stop this from happening.
Details here with instructions on how to turn off your voicemail diverts.

Why am I being charged for a free app download?

11/17/11
APL*APPLE ITUNE866-712-7753
$5.16
Posted Transactions
I have been charged $5.16 for the installation of the Pandora Radio app which is supposed to be free. I already had it downloaded but it stopped working so I deleted it and redownload it and now checked my bank statement showing that it charged me for that download. I would like to be reimbursed and have Apple fix whatever kinks need to be fixed on the Pandora app so that this does not occur again in the future. Please advise on the reason for this transaction.
Thank you!
Kind Regards,
Your loyal customer Allison Rapetti

You've wandered into a forum which has nothing to do with your problem, and in any case these forums are user-to-user - you're not talking to Apple, and no-one on here can help you.
You should contact iTunes Support. Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column. In the third column click 'Purchases, Billing & Redemption' and proceed from there.

Why am i being charged for stuff not even being downloaded

my mother has seen a lot of charges to your store when i didnt make these. all together she had been chaged for over $55.00 and she wants it back... this is the mother now talking and i want all myu monsy back every cent that was spend to yr store. i am being riped off and i want it all back. if my credit card is on file get it off.

i have been tryint o call but im gettign nothing but the run around i had message just woud someone answer the phone and not hand up on me

Why am I being charged for downloads that didnt download???

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