Why am I getting "To update this application, sign in to the account you used to purchase it" when I try to download the iMovie update?
This is strange. I have never recieved this error message on any other Software update. This is a two week old machine. Why is this happening?
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The iLife apps on a new Mac must be accepted into the user's Mac App Store (MAS) Apple ID. Open the MAS, sign into your account, go to the Purchases pane where you should find the htree preinstalled iLife apps with Accept buttons. Once you have accepted them into your account you should be able to update them until the next major paid upgrade.
Similar Messages
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I keep getting an error message that reads "to update application sign into the account you used to purchase it"
I am trying to download Final Cut Pro X 10.0.9
I am signed in with the account that I purchased Final cut Pro X
I don't have another account I'm not sure what's going onWelcome to Apple Support Communities
Open the Mac App Store and go to Purchases. Do you see Final Cut Pro X listed?
If so, open a Finder window, choose Applications in the sidebar and delete Final Cut Pro X. Then, go to the Mac App Store and download Final Cut Pro X for free.
If you don't see it in Purchases, see if it's hidden, and if so, unhide it > http://support.apple.com/kb/HT4928 If it doesn't work, contact with the Mac App Store support > http://www.apple.com/support/mac/app-store/contact -
The App Store says I have updates for I-Photo and Garage Band. When I try to update I get the following message: You have updates available for other accounts To update this application, sign in to the account you used to purchase it." Both apps came with my computer and as far as I know I only have one Apple account. Any thoughts? Thanks.
KarenThanks for you reply. I'm 99% positive that I'm using the user id and password that I used to set up my computer. That's why I'm stumped. I read the solution someone else suggested (type your user name without @gmail and create a new password. When I tried it, I was asked for my birthday. It didn't recognize it. I know I got my birthday correct. Oh well...
Karen -
To update this application, sign in to the account you used to purchase it. The app was pre-installed, how do I get past this message?
The the account you used to "purchase" iPhoto is the Apple ID you used to set yoru couputer up with - log into th eApp store using that Apple ID and look under purchases - if you have not accepted the App yet then you will have to accept it first
LN -
Upgraded to OX Mt Lion and the app store wants to update iMovie and iPhoto. When I hit the update button I get this message.
To update this application, sign in to the account you used to purchase it.So do it.
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I can not update my apps on my iMac all I get is - To update this application, sign in to the account you used to purchase it. what can I do to fix this?
Here is the link to the Mac App Store (MAS) forum:
https://discussions.apple.com/community/mac_app_store/using_mac_apple_store
You might want to browse or search through that one and then create a new post there if you can't find an answer; I've heard of posts detailing problems with iLife applications if you either buy a used Mac or wipe/reinstall your OS. I'm not knowledgeable enough about that subject, but somebody there should be. -
I am being prompted to update iPhoto and iMovie, but getting the message: "To update this application, sign in to the account you used to purchase it." These came already loaded on my laptop, and my email has not changed. Any ideas or work-arounds?
Has your Apple ID changed, that's the one that matters.
You need to sign in under the account that purchased these apps (did you buy this Mac new) -
Why doesn't my macbook pro let me update certain applications? It says "You have updates available for other accountsTo update this application, sign in to the account you used to purchase it.
it's also likely that you used two different apple IDs to purchase apps. if that's the case then you simply have to log out of your app store, and log into the other account to update the apps.
from experience it's not possible to syncronise purchased content from two different accounts. but you can always give Apple a call. -
I have iPhoto v 9.1.4. Update available is 9.4.3. I keep getting this message: "You have updates available for other accounts. To update this application, sign into the account you used to purchase it". I have done this and I keep getting the same message over and over again. Please help me!
Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.
1. Follow the instructions in this Apple Support article.
2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.
3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.
4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.
5. Triple-click anywhere in the line below on this page to select it:
/Library/Caches/com.apple.appstore/adoption.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.
Then repeat step 4.
6. Select
Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.
7. Launch iTunes and select
Store ▹ Authorize This Computer
from the menu bar.
8. If you've moved any App Store apps out of the Applications folder, or into a subfolder, put them back. Never move or copy those applications. If you have backup copies of the apps on another volume, unmount it and try to update again.
9. Contact Account and Billing Support. -
I am getting an error message for the Update store, saying "To Update this application, sign in to the account you used to purchase it." how do I get rid of these Old unneccisary Updates? anyone?
Welcome to Apple Communities
What's this app? You need to use another Apple ID to update it -
I am trying to update 'iPhoto' and am getting this....To update this application, sign in to the account you used to purchase it.
Dear Brother David,
You are way out of order and actually just wrong and seem to lack any empathy or understanding for users, let alone anything other than text book/google regurgitations.
I thank you for highlighting your illusions of granduer and for your wonderful, thoughful and intelligent insults.
I re- post a fix below that worked for me:
As a user and you may find this bug, you can either ring apple or try the below,
All my apps now appear in the purchases section of App store and iMovie also updated itself.
I have only one ID software is presinstalled and software was "not hidden" or even showing...I just got various error messages and ID errors.
It was not spotlight indexing either.
cheers
"sls6
Re: App Store: says You cannot update this software since you have not owned the major version of this software - when it came with the computer!!
Mar 19, 2013 10:04 AM (in response to amala.amilo)
I had a similiar problem that I fixed doing this:
Close Mac App Store
Go into this folder
/Library/Application Support/App Store
Drag this file to the desktop
adoption.plist
Repen Mac App Store and log in
If it fixes your problem, great, if not, you can move the old adoption.plist file back"
from:
https://discussions.apple.com/thread/4728740?start=0&tstart=0 -
History I down loaded the OS Yosemite, I have snow Lepord and the upgrade dialog said I had a STo update this application, sign in to the account you used to purchase it.MART Error on Drive,changed drive and backed up to old 10.8, I go to app store ad try to download and get the Message I have other upgrades and to "To update this application, sign in to the account used to purchase it" probplembeing i have a new password and have no Idea what to enter, I've signed in to the apple account and I'm recognized.
Apple Support contact info on Apple ID password and other security-related issues
http://support.apple.com/en-us/HT201363 -
To update this application, sign in to the account you used to purchase it. - I get this message for a couple of the apps that were installed from original
Take a look at this .. .Troubleshooting the Mac App Store
You have to update an app using the same ID as was used when it was purchased. If a family member or friend downloaded the app originally, then you must use the same ID as they used. -
My dad bought a new retina macbook pro over a year ago.
The pre-installed iPhoto and iMovie applicaitons get this error when trying to download an update:
"to update this application, sign into the account you used to purchase it"
We are logged into the only account that he has ever had.
He has mountain lion.
It's very annoying and there's no way we know of to get around it. Searching and searching online led nowhere.
Please help!!!!!You cannot.
As requested... You need to use the SAME Apple ID that Originally made the Purchase of whatever Application you are trying to Update. -
I attempted to update to Mavericks, but my MacBook Pro froze for more than an hour after the download. I restarted the computer, and now when I try to update, I get the message: "You have updates for other accounts. To update this application, sign in to the account you used to purchase it."
I do have other accounts, but I get the same message no matter which App Store account I have signed into. How can I complete this update?To update the application, you have to sign in to the Apple ID that it was purchased under. If you purchased it with a friend's ID for example, you would need to sign in to their account so you can update the app.
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