Problem updating to Mavericks. "To update this application sign in to the account you used to purchase it."
I attempted to update to Mavericks, but my MacBook Pro froze for more than an hour after the download. I restarted the computer, and now when I try to update, I get the message: "You have updates for other accounts. To update this application, sign in to the account you used to purchase it."
I do have other accounts, but I get the same message no matter which App Store account I have signed into. How can I complete this update?
To update the application, you have to sign in to the Apple ID that it was purchased under. If you purchased it with a friend's ID for example, you would need to sign in to their account so you can update the app.
Similar Messages
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I can not update my apps on my iMac all I get is - To update this application, sign in to the account you used to purchase it. what can I do to fix this?
Here is the link to the Mac App Store (MAS) forum:
https://discussions.apple.com/community/mac_app_store/using_mac_apple_store
You might want to browse or search through that one and then create a new post there if you can't find an answer; I've heard of posts detailing problems with iLife applications if you either buy a used Mac or wipe/reinstall your OS. I'm not knowledgeable enough about that subject, but somebody there should be. -
I am trying to update 'iPhoto' and am getting this....To update this application, sign in to the account you used to purchase it.
Dear Brother David,
You are way out of order and actually just wrong and seem to lack any empathy or understanding for users, let alone anything other than text book/google regurgitations.
I thank you for highlighting your illusions of granduer and for your wonderful, thoughful and intelligent insults.
I re- post a fix below that worked for me:
As a user and you may find this bug, you can either ring apple or try the below,
All my apps now appear in the purchases section of App store and iMovie also updated itself.
I have only one ID software is presinstalled and software was "not hidden" or even showing...I just got various error messages and ID errors.
It was not spotlight indexing either.
cheers
"sls6
Re: App Store: says You cannot update this software since you have not owned the major version of this software - when it came with the computer!!
Mar 19, 2013 10:04 AM (in response to amala.amilo)
I had a similiar problem that I fixed doing this:
Close Mac App Store
Go into this folder
/Library/Application Support/App Store
Drag this file to the desktop
adoption.plist
Repen Mac App Store and log in
If it fixes your problem, great, if not, you can move the old adoption.plist file back"
from:
https://discussions.apple.com/thread/4728740?start=0&tstart=0 -
To update this application, sign in to the account you used to purchase it. - I get this message for a couple of the apps that were installed from original
Take a look at this .. .Troubleshooting the Mac App Store
You have to update an app using the same ID as was used when it was purchased. If a family member or friend downloaded the app originally, then you must use the same ID as they used. -
To update this application, sign in to the account you used to purchase it. The app was pre-installed, how do I get past this message?
The the account you used to "purchase" iPhoto is the Apple ID you used to set yoru couputer up with - log into th eApp store using that Apple ID and look under purchases - if you have not accepted the App yet then you will have to accept it first
LN -
Upgraded to OX Mt Lion and the app store wants to update iMovie and iPhoto. When I hit the update button I get this message.
To update this application, sign in to the account you used to purchase it.So do it.
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I am being prompted to update iPhoto and iMovie, but getting the message: "To update this application, sign in to the account you used to purchase it." These came already loaded on my laptop, and my email has not changed. Any ideas or work-arounds?
Has your Apple ID changed, that's the one that matters.
You need to sign in under the account that purchased these apps (did you buy this Mac new) -
Error message, "To update this application, sign in to the account you used to purchase it."
I recently had a HDD crash and need to reinstall my App Store software purchases except I now recieve this message when I attemp to redownload software.
"To update this application, sign in to the account you used to purchase it."
Which leaves me feeling incredulous because I logged into the App Store using the same account it claims I need to use to download my software purchases?
Any suggestions or solutions people can offer would be most helpful.There are some tips linked to this Discussion Thread that might help you out. Especially with re-downloading iLife Apps onto Lion. But in your case it may also apply as your updates are being provided through the App Store as well:
https://discussions.apple.com/message/16518526#16518526 -
is the garageband, iPhoto,iMovie update free, as I have purchase mac book pro last december, I am unable to update it from app store. When I try to do so it says "To update this application, sign in to the account you used to purchase it"
I have apple ID but after signing into that account too, it does't allow to update. None of the updates for these application are show in software update of late, but it flashes in the dock where app store is . Kindly suggest.Should be the account you registered your mac with, and/or the account you used during the setup assistant.
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I just sign in to my account (the oprevious one, with which I bought Pixelmator was hacked and I changed the Password)
Now,anityme I try to update Pixelmator (V. 2.1) the app store tells me "To update this application, sign in to the account you used to purchase it."
It simply does not work. Any hints?
Thanks for your help.It used to be that Spotlight had to create an index for the boot volume with the /Applications folder in order for the App Store Update option to work properly. I had a habit of disabling Spotlight for all volumes by adding disk volume names to the Do Not Index list under the Privacy tab in the Spotlight System Preferences panel, so App Store never let me update apps until I turned Spotlight back on. I turned it on until I was able to update the apps, then I'd turn it off again.
I'm currently faced with the same error message (Login with the account you used to buy the free package) but Spotlight is turned on. Apple really goes out of its way to not tell you what account you used to buy something. That's not supposed to be a big deal, I only have a couple accounts. But when I tried them all, App Store refused to let me update using ANY of them.
It's just Xcode. I can just delete the darn thing and buy it again (all 4 GB of it), but this is really annoying! -
I have updates for iMovie and iPhoto but when I try to update them through App Store I'm told that "To update this application, sign in to the account you used to purchase it." even though I bought it and it is on my iMac! Any suggestions on what I need to do?
Hi...
Delete both apps using this utility > Download AppCleaner for Mac - Uninstall your apps easily. MacUpdate.com
That will delete the apps and all associated files.
Then re download the apps. That will download the most recent version updates included.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase. -
Am not sure how to solve this issue ,, but i had an old MAcBook Pro that i was using with for somt time and i got a notre MACBook pro and on both of them am using the same apple accouny to purchase or download application . . now APP store is not allowing to upgrade or purchase any applications on my newest MAC posting this message " To Update this application , sign in to the account you used to purchase it" .. and could not find a solution to this by signing out and in didnt work ,, any clues is much appreciated..
Cheers
HeshamThanks for you reply. I'm 99% positive that I'm using the user id and password that I used to set up my computer. That's why I'm stumped. I read the solution someone else suggested (type your user name without @gmail and create a new password. When I tried it, I was asked for my birthday. It didn't recognize it. I know I got my birthday correct. Oh well...
Karen -
Why doesn't my macbook pro let me update certain applications? It says "You have updates available for other accountsTo update this application, sign in to the account you used to purchase it.
it's also likely that you used two different apple IDs to purchase apps. if that's the case then you simply have to log out of your app store, and log into the other account to update the apps.
from experience it's not possible to syncronise purchased content from two different accounts. but you can always give Apple a call. -
The App Store says I have updates for I-Photo and Garage Band. When I try to update I get the following message: You have updates available for other accounts To update this application, sign in to the account you used to purchase it." Both apps came with my computer and as far as I know I only have one Apple account. Any thoughts? Thanks.
KarenThanks for you reply. I'm 99% positive that I'm using the user id and password that I used to set up my computer. That's why I'm stumped. I read the solution someone else suggested (type your user name without @gmail and create a new password. When I tried it, I was asked for my birthday. It didn't recognize it. I know I got my birthday correct. Oh well...
Karen -
When I try to download the iMovie Update :
"You have updates available for other accounts.
To update this application, sign in to the account you used to purchase it." shows -but I don't know what other accounts it is talking about? I Only have 1 Apple Id !Maybe this will help. If you monitor the "More Like This" box, other solved threads appear. Opening them usually displays other threads.
http://support.apple.com/kb/TS4236
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