Why am I seeing 3368 error codes?

[ Background ]
A 3368 DRMErrorEvent indicates that Adobe Access is attempting to access some system APIs that are blocked by the environment.  This is apparent in situations like the Google Chrome Browser version 28, where a security sandbox was introduced - When Adobe Access attempts to call some of these (newly protected) system APIs, an "info bar" appears in the browser asking permission to grant access to the Flash Player plugin.  If the user clicks "Deny", or waits long enough for the operation to time out, a 3368 error code was thrown and video playback fails.  There was a previous article describing how to deal with this issue, which appeared as DRMErrorEvent 3322 or 3346 in versions of Flash Player prior to 11.8.800.168: http://forums.adobe.com/message/5520902#5520902
[ Resolution - Windows Vista/7/8 ]
A new Flash Player for Chrome will be released shortly to resolve this issue.  The calls to UNsandboxed system APIs were removed so that the Chrome Infobar will never appear, even if the user upgraded from an earlier version of Chrome where they had previously clicked on the "Deny" button of the Infobar.  However, the new API that is now used by Flash Player will not yet be available in Chrome browser until version 30.  This means that even if end-users have Flash Player 11.8.800.170 and Chrome 29, the infobar will still appear.
Google has not shared the official release date of Chrome 30, but Adobe expects it to be in the October timeframe.
[ Resolution - XP ]
In Windows XP, Adobe  Access DRM is restricted to using the legacy (sandboxed) system APIs, which means XP users will continue to see the infobar, even if they have Chrome 30 and the latest Flash Player.  Users who receive a 3322 error can recover if the application performs a .resetDRMVouchers(), but will see a 3368 if they clicked DENY in the infobar.  To recover from the 3368, users will have to go into their Chrome browser settings to allow unsandboxed access: http://helpx.adobe.com/adobe-access/kb/error-3321.html
cheers,
/Eric.

Note that on Windows XP, the infobar will still appear, as an older API is used.

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