Why can I not ge anyone to help me with my account?

Question

I have had problem with my account form day one. They are charging me for think's I have not done. I can not get anyone to help. Does anyone have away of getting with someone from Verizon that can help like be know. They charged me over $350.00 for disconnection of a number I never had any other fees. I hope someone can help me.

Answer 1

Here is another unhappy Verizon Customer: Today, This is what I have sent to the President & CEO of Verizon Wireless:
Service Issues
I have been a satisfied Verizon Wireless customer for almost 20 years--until last August, when I chose to add two "jetpacks" to my account at your local sales store in Jasper, GA.   Since then I have had nothing but trouble, no help from your Customer UnService Department, and nothing but lies and UnService from your store.
The store:
A.Sales person said, according to my previous data usage (do not stream movies, do not stream music, etc.), that I would not exceed my previous 2GB per month with the addition of the jetpacks--they lied.  The jetpacks were using 90% of my data within two days.  I went back to the store at least two times  and all they could do was add more data at my expense (and apparently adding still more time to my contract.)  Still no solution--the jetpacks were using my data limit within a few days--it was being used while I was not using it.  There was no offer to investigate the problem or the equipment. When I went back to the store to return the equipment and ask to be put back on our "family plan", the store refused, saying it was TWO days beyond your 14-day return policy!  I could not believe the store response to the issues with the equipment.
Sales person said that changing my plan to add the jetpacks would not effect the "grandfathered unlimited data usage"on << removed >>--they lied again! My son's unlimited data usage disappeared.
Your Customer UnService Department:
I first left a message regarding this problem in your community forum--which was answered with a promise to call me--the representative never called.
I then called Customer Service, who basically said they could not help.
I then "suspended service" on the two jetpacks and the note pad (which is still in the original box, unopened). The suspension date was due to expire on or about December 3.  On or about December 3 I again called your customer service and discussed the issues with "Julie" and then her Supervisor "Christine". Christine offered to let us extend the suspension date another 3 months, while I determined if I was going to continue to be billed for the jetpacks or pay the $475.00 fine for breaking the contract. I accepted her offer--but she never followed through!  I went out of town shortly after that; and much to my dismay, when I returned a moth later, I discovered that the jetpacks and the note pad had been turned back on by somebody at Verizon Wireless and that I was being billed for $200.00 plus for these worthless units, in addition to my regular monthly billing.
I have paid my usual $198.00 plus for my monthly family plan service; I will most likely pay the $475.00 fine and I will continue to pay my monthly bill of $l98.00  until my contract on two of my four phones runs out. At that time I will probably opt to look for another wireless service.  In all my 50 years of adult life, I have never been treated so poorly by any of the companies I have had service contracts with.
It appears that I am not alone with these issues--I read dozens of similar complaints on your community forum; and none of them appear to have any resolution from your customer service people.
I am now getting phone calls from some collection company regarding amounts billed for service I did not receive and did not appear on my online Verizon account.   I will not pay these unwarranted fees; and ask that you advise the collection company to stop calling me.   if any derogatory information appears on my credit report I will file a complaint with the credit agencies.
I would prefer to stay with Verizon Wireless; however,  If your customer service department cannot resolve this issue, take back the unusable equipment and credit my account with numerous charges, I will have no choice but to close my long-standing account and look elsewhere for service.
<< Personal in formation removed to comply with Verizon Wireless Terms of Service >>