Why can't I cancel online pre-orders?

I am trying to cancel an online order that I made recently, it is a pre-order for a game that releases in September and for some reason it gives me the option to cancel, but i am not allowed to check mark it. Is there any reason why I am not allowed to cancel a pre-order? I pre-order things right away just in case I want them but I do end up canceling some of them. This is the second time now I have had to send an e-mail out to [email protected] to cancel a pre-order. The first time they took care of it the same day and told me sorry for the glitch in the system as everyone is always able to cancel pre-orders. However, this time it has taken over 2 days and I still haven't received a response. I also know I am not the only one with the cancellation problem as i have a friend that shops at bestbuy.com and he also can't cancel the same pre-orders.

Hey wbaez86,
Thanks for the update! Glad to hear our e-mail support team was able to help you find a resolution.
We're looking into why this feature hasn't been appearing for all customers, but don't have any specific details at this time. We'll make sure to update related threads as soon as additional info is available though.
Aaron|Social Media Specialist | Best Buy® Corporate
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Why can't I access my pre order from iTunes when the album has been released?

Pre ordered the new Jay Z album from my iPhone 4S and have been FULLY charged for the album. Each song is showing "purchased" in grey. What's the deal with this? iTunes WILL allow me to purchase the album again, and I'm positive they'll take my money again.

I'm having the same issue. Support claims it's my computer to which I have downloaded 439 songs to already. Oddly enough I still can't download a previous preorder even though I am able to download FREE songs and podcast without issues. I asked them to cancel the order and they stopped contacting me with either a yay or a nay. It's not like they have to refund me or anything as they haven't drafted any monies yet. I guess I will have to chock this up as a loss and no longer purchase through iTunes anymore. Amazon is cheaper most of the time anyway. No back ups needed there. Peace.
Dell Optiplex GX620 Windows XP Pro

Why can't I get my pre order to download on my iphone?

I downloaded some pre ordered music to my mac this morning but I cannot get the music to show up in my purchased items on my iphone so I can download it there also. I'm at work and cannot sync my phone with my work computer so I would like to redownload the music directly to my iphone. The account is the same so why can't I see the music in recent purchases? Any help would be greatly appreciated!

I have same problem....I get 'paused message not enough memory'. .deleted stuff have plenty of memory..still getting message. Searching for suggestion???

Can you get your money back from canceling a pre-order?

I recently pre-ordered an album that I no longer want. I canceled the pre-order but my current balance on my account hasn't changed. I spent $17 on the album, and want to know if there is any way that I can get that back.
Thanks,
Logan

if you purchase a itunes gift card you will not be able get your money back. unless if it has never been used, such as enetering the bar code then you can probably take it in to the original store where you bought it from with the receipt.

Can't purchase a song from an Album that I cancelled the pre-order for?

Ok, so here's the deal, I bought a £15 voucher and made some purchases, the first of which was the pre-order of an Album that was released today (Sunday 24th). I didn't know however, that the cost of the purchase was deducted from your balance once you actually downloaded the album, and I've spent my credit to the point where I'm pennies of being able to pay for the pre-order of the Album. I decided however, to hit cancel pre-order and simply just download the songs that I could afford, then download the wrest at a later date. However, the album that I've cancelled my pre-order for, still displays as 'Purchased'? I was able to download one song for pre-ordering the album, but that was a deduction of 99p, the price of a single song. I'm curious why I cant't purchase the wrest of the album individually, am I tied to the pre-order because I downloaded a song that was advertised as 'Early Access', or do I now have to pay the full cost of the Album because I've surpassed the deadline to cancel the pre-order (if there is such a thing).
Some one please help me
P.S. I've only been using iTunes for less than a week, so I'm pretty much a noob.

Delete the problem track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the track persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT5714 How can I cancel a pre-order?

How can I cancel a pre-order??

Go to the iTunes Store. Click on your Apple ID and enter your password. Scroll down towards the end of the page, you should see a line item that says Pre-Order. You can cancel the pre-order there.

How can I cancel a pre-order albumi

How can I cancel a pre-order album off my phone.

You can cancel pre-orders by logging into your account via the Store > View Account menu option on your computer's iTunes (you can't cancel them on your phone) : iTunes Store: About pre-orders.

How can i cancel a pre-order in ipad itunes please ?

How can i cancel a pre-order in ipad itunes please ?

The support document listed above from Apple gives directions for canceling a pre-order from iTunes on the computer, but not from the iPad. There must be a way to do this from the actual iPad, right? Anyone... anyone...Bueller?

HT4059 How can I cancel a pre-ordered book? Thanks.

Can anyone instruct me on how to cancel a pre-ordered book?
Thanks

If you wish to cancel a pre-order, simply swipe from left to right across the title, tap Delete, then tap OK on the confirmation screen.

HT4539 how can I cancel a pre order?

How do I cancel a pre ordered CD?

The support document listed above from Apple gives directions for canceling a pre-order from iTunes on the computer, but not from the iPad. There must be a way to do this from the actual iPad, right? Anyone... anyone...Bueller?

Online pre-order never made it to the store

Hi BBU,
I placed an online pre-order for the "guilty gear xrd sign limited edition" for ps3 (sku: 9317061) on 11/20/14. A few days later I needed to change the payment method, but couldn't, so I had to place a new order for the same item on 12/11/14, and cancel the old order. For both orders I selected to have the item sent to Store 513 (Northlake, GA) for pick up.
On the 22nd I received an email stating that the item would be ready for pick on the 23rd, which was the official release date for the game, but when I went to the store to pick the game up it wasn't there and nobody knew what happened to it. While I was still in the store I called the "888 best buy" number to see if I could get any information from them. They spoke to one of the associates in the store, who then told me that they would try to find out what happened to the item, and see if they could order a replacement. They said that they would call me later to update me on the situation, but they never called back. Later that day I called the 888 number again and the person I spoke to was able to contact the store again to try and get the situation sorted out. I was again told that the store would give me a call with more information, but that call never came.
The next morning, 12/24, I received an email stating that the item was going to be available for pick up, and as of writing this the order status still shows "ready for pickup." This time I called the store to verify, and once again they told me they didn't know where the item was or what happened to it. I then called the 888 number to see if I could get any information from them, but the person I spoke to was rude and barely let me finish explaining the situation. When I was finally able to finish explaining she simply told me there was nothing she could do since the item is out of stock, and I should just cancel the order and buy it somewhere else.
I don't know if the order can be replaced, but I just wanted to know if I could get a more definitive answer from someone about what happened to my item so I can prevent this from happening again.
Thank you

Hi kitlink,
Admittedly, I’m not too familiar with Guilty Gear Xrd –SIGN-, but I’ve seen a decent amount of posts about it! I know the Limited Editions of games like this are usually pretty sought after, so I’m very sorry to hear that you may not have received a copy, especially if you pre-ordered. I’m happy to research this and offer an explanation as to why this may have occurred.
Using your email address on file for the forums, I was able to locate your pre-order. From what I can see, the pre-order has been cancelled, which is likely do to you not picking up your copy. Furthermore, it appears the stores in your area may have not received inventory for this title, which is likely due to inventory constraints since it’s a Limited Edition version of the game. When looking on BestBuy.com, I do also see the Limited Edition is sold out.
Again, I sincerely apologize if you pre-ordered and didn’t receive a copy. We do our absolute best to fulfill all pre-orders placed with us, but, there may be times where constrained inventory may result in some pre-orders not being fulfilled.
Please feel free to send me a private message via the link in my signature if you have any further questions here and thanks for posting on the forums.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Do i get my money back after i cancel a pre order

So i pre ordered the Linkin Park album The Hunting Party, and when I did it, two songs were automatically downloaded to my library, but then more songs were released and they didn't download to my library even though they were already available. I did some digging up on the internet and someone told me that an email was sent to my email adrees noticing me that the song from the album I preordered was already available and ready to download to my library, but once I entered my email there was no mail that said that, so I cancelled the pre order thinking that if i preorder it again I would get the songs, but to my surprise the money I spent on the album was not given back to me even though i cancelled the Pre Order. Is there a way to get it back or am I screwed? Alos if there is a way can somebody tell me please?

Do they show as purchased in the store and do they show on your account's purchase history ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
The HT5714 page that I linked to includes :
Some pre-orders include songs that are available for download immediately. When you pre-order, you will be charged only for these songs and you will receive them immediately.
You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I canceled a pre-order and now my reward certificate isn't showing up?

I pre-ordered Destiny for the Xbox One and canceled my order. I paid partially via credit card and the rest with a $15 reward certificate. It's not showing up on mybestbuy.com now, was my reward certificate voided when I canceled???

Hi plus1zero,
It looks like you cancelled your pre-order today, so you should see the certificates point value ($15 = 750 points) repost to your My Best Buy™ account within 3 to 6 business days. If you do not see those 750 points repost to your account by 9/8/2014, then please send me a private message and I will make sure they are added. You can send a private message by clicking on the blue button within my signature.
Returns When a My Best Buy™ Certificate was Used
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Cancel a Pre-Order

I accidentally pre-ordered an album and realized it was the wrong version after it was done. Will I be forced to purchase and download the album when it is released? Is there a way I can cancel the pre-order?

Click here and follow the instructions.
(41801)

Why can't BT ever get an order right?

Why can’t BT ever get an order right?
I placed an order for a telephone and broadband package last week on the 15th with an install date of Friday 25/10/13. I paid my line rental up front and got an email with the order details stating I should get another confirmation email within 5 days.
6 days later surprise, surprise no email. So I ring the number to call on the email and get through to Robo-BT the talking twit. It asks me to explain my problem and will then put me through to the right department which of course it doesn’t because it doesn’t understand human. 20 minutes later with only two disconnects I finally get through to a human and begin the BT Shunt between departments; three in total only taking 25 more minutes. I then get told the order is stuck somewhere in one of BT’s systems and needs to be cancelled and restarted because unlike any other company on the planet BT can’t just fix something or move the order along or manually progress it, they have to pick the worst possible solution to a problem! So they cancel the order and tell me I will be refunded the month I have already been paid (Which I haven’t as yet!)
After going through all the order details again (which were in front of the advisor on the old order!) and repeatedly telling her no when she kept trying to hard sell extras I didn’t want, we finally got to the appointment stage and I was then told… “Good news! We can have an engineer out on the 22nd of November!” I replied: “WHAT?!?!?! That’s over a month away and my first appointment was for this Friday? Why can’t you get an appointment before then?” she said “The engineers must be busy!” She said you can still use your BT ID to log on to BT Wi-Fi to get internet access in the meantime. So I said yeah whatever but I couldn’t make the 22 so said to make it for the 28th of November.
Once the email came through confirming the order again I noticed the BT Internet email hadn’t been setup and therefore I can’t even get in to BT Wi-Fi to see if it works! So to sum up:
I’ve paid out £141.00 for a service BT has cancelled and not refunded!
I have to wait 6 and a half weeks before I can get a phone line!!! Surely that’s in breach of the SLA’s and I should be entitled to some form of compensation or the appointment being rebooked for Friday again?
I’ve got no BT Email and can’t access BT Wi-Fi which may or may not provide some form of internet service. I’m not counting on anything good from looking at the thousands of bad reviews and poor rates it’s got on the Google Play Store!
Who can I contact to sort out this mess?

Hi NJRider,
Thanks for posting and welcome to the forum!
I'm sorry for the problems with your order. I can help sort everything out from here. To get in touch, click on my username and under the section "About Me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Why can't I cancel online pre-orders?

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