Why can't I enroll in paperless billing
I have logged in and watched the video to enroll, I followed all the steps but I do not have the "ENROLL IN PAPERLESS BILLING" link to click on
Hello melyndajg,
I'm glad to hear that you are interested in "going green" and enrolling in paperless billing. Paperless billing is one of the best ways that we can contribute to help preserving the environment! Just to make sure that we are in sync as to what steps are being taken to enroll in paperless billing, I have posted the steps below for your review.
My Verizon > View Profile > Billing and Payment Information > Paperless Billing.
May I ask are you logged into My Verizon as the primary owner? This could be one of the reasons as to why you may not have the option online. If you are logged in as the primary owner then what error message are you getting when you try to activate paperless billing? If you are unable to complete this function then feel free to send me a direct message with your full name, mobile number, and a summary of your concern so I can get this done for you.
Thank you...
ArnettH_VZW
Follow us on Twitter @vzwsupport
Similar Messages
-
Why can't verizon correct it's billing problems.
From all of the posts on here and my own experiences it is obvious that verizon has major issues in it's billing and customer service departments.
This time around my problem stems from buying the new quantum router. The router it replaced was an upgrade from the original router that was installed when I first started my service and I paid for that router when I upgraded to it as well.
Now they are charging me for not returning the router that belongs to me. I placed a call over a week ago and the customer service rep assured me it would be taken care of and a credit would be issued..... nothing has happened.
Since I keep reading all the collection horror stories I am worried the same will happen to me.
Why does verizon have so many issues with billing and then not take care of the problems when a customer calls. The rep I spoke to on the phone said she had no reference number to give me and she had taken care of it herself. Apparently not.
So, any suggestions on how I can get this fixed??????
E Howard
Solved!
Go to Solution.Hi ehoward,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent. -
Billing Errors - Why can't adobe manage their own billing???????
Our billing information is correct, fyi:
This is the error message we are now getting after a week of trying to update our new expiry date:
"We're sorry, the billing information on file could not be used for this payment. Please update your billing information." with no link to fix, report, or manage this in any way.
For an IT company, it's pretty pathetic that you can't even take a credit card online and update your own billing information, so companies can purchase your services.
Please fix.Thanks MS-MacTech
I did try Safari as well as Firefox. I was able to update my credit card information (it worked in FF but not Safari), but when we try to add a new user, the message still says, "We're sorry, the billing information on file could not be used for this payment. Please update your billing information." -
HT204088 Why can't I look at billing information on my iPad ? I don't have a computer ?
Why can't I look at my billing information on my iPad?
I don't really understand what you are asking. There is no iTunes Player. iTunes on your computer is not the same as iTunes on your iPad/iPhone/iPod. On an iOS device, iTunes is just a store, where you buy music, rent or buy movies. The music you have in your iTunes library on your computer can be synced to your iPad and you choose what music you want to sync to your iPad while your iPad is connected to your computer in iTunes. When you are not connected to your computer via iTunes, any music you did not sync to your iPad will not be viewable in iTunes, thus it can't be played because you did not sync it to your iPad. I don't I can make this any clearer.........
-
Why can't I download apps I have to pay for on to my new iPad Mini. I have had an Apple id for my iPhone for years and have downloaded app to it, no problems. When I try to download apps to my new iPad Mini, it tells me my billing info has to be confirmed. After confirming with same info that is already there it tells me to contact support, no help up to this point.
Could the credit card be expired?
Beyond that, what you need to do is contact iTunes support, they can tell you exactly what is wrong, none of us here can do that.
In the lower right corner of this page is a 'contact us' link. Click on that and you'll see a page full of info and links, one of which is iTunes support. -
It says in the corner of my itunes account that i still have money from my itunes card that i redeemed, but when i try to buy a song, the billing info. pops up. Why can't i use the money on my card?
It is simply asking you to verify your account info. Select None for the CC.
It will still pay with your gift card balance. -
Why can't I download my acrobat subscription but you can bill quickly? & call sales & paul hangs up
why can't I download my acrobat subscription but you can bill quickly? & call sales & paul hangs up
Hi Josephine,
I am really sorry to hear that you are not able to download Acrobat. Are you getting any error while downloading it.
Regards,
Abhijit -
HT1918 Why can I not download a free app??? It says I have a billing problem.. Not true
Why can I not download a free app? It says I have a billing problem but that's not true.
Hi friend,
Probably in the past you tap for a update inside the application, that made you have a pending payment in your Apple account. Go to www.apple.com and check about pending payments. If you have, wait for around 30 days (starting to count from the day you asked for the paid update) then it will be canceled automaticaly.
Hope it helps -
Why can't I make a call? Bills paid
Why can't i make a call? All morning my phone worked and now when I try to call even you I get told I am being sent to an outside operator where I can pay to make a call with my credit card. I also pay for this service!!!! Why can't I make a simple call are your towers down? I am in Klamath falls or.
Charise820,
We are dedicated to offering you the best possible service where you need it most, It does concern us to hear that the service has not be the best lately but will work to get this resolved as soon as possible. I can see that this happened yesterday but I do want to check to see if your service has been restored? Are you not able to access the internet or send and receive text messages? Please keep us posted.
CandiceH_VZW
Follow us on Twitter at @VZWSupport -
Who can I complain to about being billed way too much for way too little?
I don't know, can your employer refuse to pay you because they think you are paid too much and work too little??? Yes of course you can refuse to pay your bill, your service will be suspended, your account will go to collections and your credit rating will take a hit.
Good luck with the next provider. Unfortunately because of your unpaid bill at Verizon you may be forced to supply a security deposit. -
Is the quarterly discount of £3.75 for paperless billing being scrapped at the same time as the introduction of the December price increases?
Anyone know why?i8lufc wrote:
Great, getting scr*..d again, not as if they don't make massive profit already
Anyone who was on our paper-free discount could benefit from our Line Rental Saver deal. You can cut your line rental from £14.60 a month to £10 a month by paying upfront for a year. That's over £50 a year off your bill. Sign up here.
(you have to stick to e-billing.)
We're making some changes to the prices of our products and services from 3 December 2011. We're putting up standard monthly line rental by 70p, removing the paper-free discount, and changing some call charges, as well as changing the prices for broadband and some other services. You'll find all the details here.
We know no one likes it when prices go up. That's why we've kept the rises as low as we can and the cost of more than half of our products and services won't change at all.
On top of that, the cost of standard monthly line rental, calls to UK* landlines and our Unlimited Anytime Plan won't rise again until 2013.
Yes that is correct, Line Rental Saver requires you to use paperless billing.
toekneem
http://www.no2nuisancecalls.net
(EASBF) -
Paperless billing shafting customers
So, perusing my bill for July, I see that for some reason a min payment didn't take effect. I then went to my account and found out I was charged interest. "How can that be?" I wondered. Seems I bought my $1K+ computer under a 18 month no interest offer (Thank you) and 2 months later with so many issues o it, I bought a cheaper $250 computer as back up.
Seems that my billing didn't show this and so I foind put in June I was charged $28 in interest on the $250 charge (Which was 6 months) So paperless billing has caused me to shell out more....Yes, I do blame Best Buy. The small store may not be able to sway Citibank, but I believe corp can and this customer will be looking for a new computer seller to deal with.
Yes, I have emailed Citibank, they have said "Here's why you are being charged" and I have a response saying 'This did not show on the card statement online" So, I am probably out of luck, but after I pay the account off, so is BB....Hello Genenco,
For me, any unexpected charge to my credit card account is a scary thought, so I can imagine your shock in finding one on your billing statement. I’m sure this is a frustrating situation, and I’m sorry for the roadblocks you’ve run into while trying to figure this out on your own.
As you’ve learned, promotional financing plans require minimum monthly payments to be made and the full balance to be paid within the agreed timeframe (18 and 6 months respectively from the date of purchase, in your case); interest will be charged to accounts from the purchase date if these terms are not met. Details surrounding these repayment terms can be found in our promotional financing information in-store, on BestBuy.com, in your credit card agreement and on your monthly statements. Please know Best Buy has nothing to gain when customers do not pay off their purchase within the promotional period.
Citibank, N.A. is the issuer of your My Best Buy credit card account. I will be glad to share your inquiry with our Citibank contacts for further review. To do this, I would require additional information from you and have sent you a private message to collect it. You may view this message by ensuring you are logged into the forum and clicking on the envelope in the upper right-hand corner.
Once I receive this information, please know you should receive follow-up contact from Citibank, N.A. within the next 3-5 business days.
Best Wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message -
Why can you NOT get a straight forward answer on upgrading to Edge?
On Saturday morning I called customer care with a SIMPLE question about how the Edge Program works. The lady I spoke with gave me information that didn't make sense and told me one of my lines could move to edge and the other could only after 6 months of on-time payments. That didn't make sense to me, how could one be eligible and not the other when the explanation of WHEN would be eligible is contingent upon 6 months payments. I was so irritated I started shopping at other carriers to see what their "Edge" like programs work like and was considering switching carriers. So, I called back and spoke with another guy to find out what my ETF's were and he informed me that I COULD upgrade both lines to a Note 4 for about $5 above what my bill is a mo. each with all of the discounts applied. I told him that I would go to a Verizon store and probably upgrade instead of cancelling. So, I went to the store and was treated TERRIBLY!! I was told that I could not move both of my lines to the edge program with the Note 4. I was told I could move to Edge with both lines but one would have to be a Droid and the other could be whatever phone I wanted. I was blown away with yet another piece of information that was not matching up with what I was told. He said I could call customer care and see if they could do anything. I was BLOWN away that a corporate Verizon store would just turn me away (which was extremely demeaning and embarrassing in front of their other customers) to call customer care again and tell me my best option would be to cancel if I wanted a new phone for the line I wanted to upgrade. So, I called customer care again and spoke with another lady who correctly informed me (I think) of how it works and stated there was nothing she could do on the line that was not eligible which should have been told in the previous conversation with the guy I spoke with. One thing struck me as odd, she said the phone is on a lease with Edge so the phone is never yours, which is something NO ONE mentioned at any point in any prior conversation. So, is that true? I now know where I stand with upgrading but my original questions about how Edge works are still not fully answered and what the last rep stated brings up other questions. If it's "leased" what happens if it's broken or lost? Anyway, I was looking for what I thought was a straight forward answer to a question about how Edge works, how much it costs, and are my lines eligible, etc. and wasted a good hour on the phone and another two driving to a store just to get turned away like as though no one even cared! The last lady I spoke with seemed to care but I'm blown away with the TERRIBLE customer service and COMPLETE lack of ownership. Why can no one take the feedback and DO SOMETHING ABOUT IT and then answer my questions about the Edge program. Bottom line, I'm not looking for a freebie upgrade (though maybe I should for all of the time wasted due to incorrect/inaccurate information). but I'm blown away that no one wants to do anything.
That all being said, can someone on here explain how Edge works with the discounts and is the phone really a "leased" phone? Pretty sad that I'm resorting to forums to ask other customers how it works but would appreciate any info anyone can share. I'm probably going to port both of my numbers to AT&T if it is true they are a lease and due to all of the terrible customer service.I just saw in another post that if it's an "early" edge I would have to turn in the phones. No one told me that either and now I wonder if just forget Edge and port out. What's the advantage of doing Edge with all this confusion and red tape? Is an early edge considered early if you're upgrading with Edge prior to the contract end on the current phone? Verizon Customer Care and Stores REALLY NEED to be up front about this stuff! From what I see here and what others are going through Edge is a TERRIBLE TERRIBLE program.
-
I registered my apple ID and Icloud with a US address, and live in Switzerland. I do not own a US credit card. Now that I need to buy more storage with my swiss credit card, I can't change the country's billing address from the US to my swiss one. HELP PLS?
Did you actually watch the movie? You get 30 days in which to view it and if you didn't watch it, that could be why you are getting that message. If you have watched the movie and you're sure that is has expired by now, contact iTunes Store Support and seek their help.
Change the country in the upper left. - and click on Purchases, billing and redemption to proceed.
https://getsupport.apple.com/Issues.action -
Why Can't we Get Broadband in our Home when all our neighbours have it!!!!
I contacted eircom on Wednesday last, 1 July in order to request broadband be installed in my home. I called at 17.42 and the call lasted 29.16 mins. I explained to your sales representative, Louise Doolan, that I had no telephone line in the home at the present time, but had had one approximately 10 years ago. I also explained to her that in April of last year I had contacted eircom about installing broadband in our home and that there had been an issue at the time involving the reconnection and supply of eFibre, but that the issue was ultimately resolved. Unfortunately, at that time, I mistakenly understood that we were out of contract with our current broadband provider when in fact this was not the case and we ultimately had to cancel our order during the cooling off period. Louise informed me that my old telephone number had been reissued to a new address and that a new line would have to be connected. She informed me that she would call me back within 24 hours as the line was showing that our address did not qualify for broadband. I did not hear from her again. On 3 July at 10.42 I telephoned 1901, as per Louise's instructions, and spoke with, I think, Mairead. She informed me that from what she could see, the line was still not live and said that she would re-request the line set up. I was on the telephone with her at that time for 14.55 mins. Mairead informed me that she was not in the office over the weekend, but that she would follow the call up for me on Monday and assured me that she would call me back. I have still not heard from Mairead. On Monday, 6 July @ 14.22 I telephoned customer care again to follow up on the order, a call which ultimately lasted 31.28 mins. I did not catch the name of the person I originally spoke with and he informed me that broadband was not available on my phone line and that that was it. I said that I was not satisfied with that answer and requested that he put me through to someone who could explain to me why broadband was not available at my home. He transferred me to a technical team and, if I correctly recall, I spoke with Adrian. Up until this time I had not been provided with a telephone number, account number or reference number. Adrian explained to me that he was a technical adviser to people with broadband already installed in their homes and was unable to help me. He suggested I borrow a telephone from a house, install it in my home, ring my mobile and that I would then know my telephone number. I was of the opinion that this was a far fetched way to get my telephone number and he ultimately transferred me to Harry in Accounts & Billing, Customer Care, Dublin. Harry explained that he and his colleagues could see no reason why broadband was not available on my telephone line and said he would transfer the matter to the escalations department and would expect to hear back from them within 24 hours. I asked would he ring me back within 24 hours and he said that he could not guarantee that, it may be within 48 hours. I have not heard back from Harry. On 7 July, 2015 @ 16.32 I telephoned customer care yet again. I spoke with Betty in the Dublin Office. I explained all of the above to Betty and she informed me that from what she could see on screen, there was no reply as yet from escalations and that she would re submit the escalation request. I told her that I would call back again. This telephone call lasted 5.29 mins. This morning at approximately 11 am (as I was in work and called from our landline due to a poor mobile signal in my office) I called 1901 again. I was put through to the Cork office and spoke with a young girl, whose name I cannot recall, but I think may have been Aoife. She said that she could not see any resolution on the file, but that as 48 hours had not yet passed from the first escalation request, perhaps I should call back later. I told her I would. I telephoned again at 18.48 this evening, a call which ultimately lasted 51.36 minutes. As luck would have it I was answered by Betty, with whom I had previously spoken, in the Customer Care, Dublin Office. I briefly outlined the above to Betty and asked her for an update on my order. She explained to me that she tried the line again and that it was still not showing up as being available for broadband and that I would be unable to avail of same. I asked Betty for a more satisfactory reason as to why exactly I could not get broadband. I explained to her that there is an eircom exchange outside my garden, that the house itself is only 12 years old, that the house was built at the same time as my neighbour’s houses, all of whom had their lines supplied at the same time and several of whom have eircom broadband without issue. My next door neighbour has eFibre broadband. Our houses were built and wired at the same time. It is beyond reason to me that his home can have broadband supplied and my home cannot. I do not live on the top of a mountain miles from civilisation. I do not live on a remote island. I live in a housing estate in Blessington, 25 miles from Dublin. As Betty could not provide me with a satisfactory answer, I requested that she transfer me to her manager, or Team Leader, as it is known. I was on hold for several minutes. Betty came back on the phone and explained to me that her team leader said that nothing could be done unfortunately. I once again explained to Betty that, given that I was told one year ago that broadband could be supplied to my home, I would very much like to know what supernatural event occurred in the meantime that rendered this now impossible. I explained to Betty that I understand that she could not explain the matter further and that, as I would like a more reasoned explanation than “we can’t provide you with broadband at the moment, sorry”, I would like to speak to someone further up the line and once again requested that she transfer me to her team leader. I was put on hold once again and, once again, Betty came back on the line and said that her team leader would not take the call as nothing could be gained from it and that nothing could be done at the time. As you can imagine, the fact that this comedy has been carried out over now 1 week with not just one, but six telephone calls not being returned by any of your representatives, I felt it was not an unreasonable request to speak to somebody further up the line. I explained to Betty that I appreciated her assistance and that I was not put out by her manner, but that I found her team leader’s refusal to accept my call extremely ill mannered and discourteous. I asked her for her team leader’s name and for her surname and informed her that I was making a formal complaint against her team leader. She advised me that she could not give out that information without her team leader’s consent and I requested that she advise him or her of same, request that the name be released and relay my disappointment and disgust at the manner in which I was being treated, the level of his/her discourteousness and ill manners. I also asked that she request her team leader take the call personally. Unbelievably, for a third time, her team leader refused to take my call, but deigned to bestow me with details of his name – Thomas Graham. I explained to Betty that I appreciated her help in the matter, that I found Thomas Graham’s manner despicable, that I felt he was treating her in a poor manner by having her scurrying around relaying messages between him and I, that it gave an overall very poor impression, that I was under no illusion, but that I was being fobbed off, especially as I have fobbed many people off in various roles over the years and that I was very disappointed by the manner in which I was treated. For the hell of it, I requested Betty one more time to request that Thomas Graham take my call as a matter of courtesy and once again he refused, A FOURTH TIME. I explained to Betty that I was not happy with the reason or lack of reasons given to me as to why broadband could not be supplied to my home. I explained to her that, until I saw an individual outside my home, carrying out an inspection and attempting to rectify the problem, I did not see that anything was being done to resolve the issue. I explained to her that I wanted to speak with a technician or engineer who could give me a valid reason as to why broadband cannot be installed in my home. She suggested that she transfer me to the technical department. I was transferred to the technical department and spoke with Adi who did his best to be helpful, but advised that his role was to assist people with broadband already installed in their homes. He explained to me that he could not see any reason from the system why broadband could not be installed in my home. He suggested that he transfer me to the sales department who might be able to assist me. Given that I had spoken with the sales department several times and that this was where this entire sorry saga began, I explained to him that I had no desire to speak with them as they were sales people and I wanted to speak with someone with engineering/technical information. I was put on hold for a time and Adi came back to me and said that he had spoken with a colleague who suggested that there may not be enough space on the exchange I was on and I that I should write to the Planning Department near Heuston Station to request that a slot be installed for my home. He informed me that he could see from the system that at 18.59 he could see that a request for broadband connection was made. As you can no doubt see from the above, the situation is farcical. I have contacted several other broadband providers, however, all of these use eircom lines and, as such, eircom “has me over a barrel”. This is, in my opinion, an absolutely ridiculous situation. It is July in the year 2015, not 1915. I live in a relatively modern house in an area where broadband is readily available. It is just not acceptable to say “sorry, we are unable to provide broadband at this time” without any investigation outside pressing a few buttons on a screen in an office in Dublin. To add insult to injury, to treat a potential new customer so poorly is, aside from anything else, bad business. My husband and I also have mobile telephone accounts which we had intended to transfer to eircom. In addition, my two children will also shortly be getting mobile telephones and we were thus likely to bring four mobile phone accounts in addition to our broadband and, possibly, evision accounts. The fact that eircom is a national provider whose lines your competitors use and that this is the best you can come up with is very disappointing. In the circumstances above, I wish to receive a satisfactory explanation of events to date, an indication of how eircom intend to resolve this farcical situation and an explanation as to why Thomas Graham was allowed to treat a potential new customer and a member of staff on his team so poorly. It created a very poor impression of your company and I genuinely felt sorry for Betty. I should state at this time that I have no issue whatsoever with Betty’s handling of what was a very difficult phonecall. She was very courteous to me at all times and, to be quite frank, put Thomas Graham to shame. Perhaps he should offer her an apology for his behaviour too. You should also note that I am forwarding a copy of this to the ComReg and I intend to contact my local TD if this matter is not resolved in the short term. I work from home two days a week and broadband is imperative to my livelihood. I look forward to hearing from you by return. Louise Simpson
Thanks, I think I got the cabinet number from that link before, can get only:
WBC ADSL 2+ Up to 6
ADSL Max Up to 1.5
I used to get 3.5 on ADSL 2+ but a fault on the line which would drop broadband when phone rang, they fixed it by putting me back on ADSL with 1.5
Why can't they have a future estimated date? Virgin cable is just around the corner can't get that either. My 3G on iPhone is faster!
Maybe you are looking for
-
I have had Adobe XI for about two years and My harddrive just crashed. My backups were part of the failure so I can't get it back. I purchased it from a third part supplier and it was a download. I need to find out how to get it restored. I can send
-
Export fcp 5 to compressor, bye-bye chapter markers
If I'm reading the manuals and the pro training books right, the only way to export chapter markers from FCP 5 is to a QT movie. That kinda stinks a little. Would a workaround be to export to QT and then run compressor as stand-alone? Seems like an e
-
View size of files that make up an LLB?
Does anyone know if there is a way to view 'by size' in the LLB manager? Solved! Go to Solution.
-
How to un hide Industry type in material Master - mm01
Dear All Experts Kindly help to unhide Industry Type field in Material Master . Regards Alok
-
Possible to run NXT program on PC simulate before I run it on nxt brick?
1. Is it possible to run NXT program on PC simulate before I run it on nxt brick? For example, NI has this program http://legoengineering.com/library/doc_download/126-play-the-scale.html so I want to run it on my PC first to check it and or modify i