Why did FootPrints product and support go to crap?

Why did BMC buy Numara FootPrints and then build a new product, named it FootPrints, called it an upgrade, but required customers to uninstall FootPrints and reinstall it fresh, then rebuild the whole thing from scratch?
By the way... in my opinion, you have ruined a perfectly good functional product with version 12. and your support is some of the worst I have ever had to deal with. Not the actual people, but the model used to support customers. We pay for support, but all I can get when I call in now is an email based response that takes days or weeks to resolve issues that could have been done in an hour or less with a support rep on the phone or in a remote session. Sorry, but I can't do it anymore!
This topic first appeared in the Spiceworks Community

I can't find a plus sign + on my email? Where else would i look? Is it possible because I'm BIS and pop mail I don't have trash can?
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.

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HI,
Iam new to this forum.
in production and support what we will do daily activities as a bw consultant.what will be the errors occur.can any one have document please send me.
points will be assigned.
Thanku
Message was edited by: Ron Silberstein

D PAVANI,
There are lots of errors occur in production and support like
1.timestamp error:replicate the ds
2.rfc failure error: check through sm59
2.ods data is not acivated error: manulaay activate it
4.ale remote is locked error: check with basis
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7.sid number range error.: schduler menu set number ranger
8.short dump: chek it in st22
9.cache problem.: restart the load,refresh the catch
regards
nain

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Insanity is hereditary, you get it from your children

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Why did FootPrints product and support go to crap?

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